In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
- Hello Future External Sales and Service Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
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Job Description
- To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
- Hello Future External Sales and Service Advisor Lead
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
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Job Description
- Hello Future Cost Accounting II
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in as a Cost Accounting II where you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To model, interrogate and provide insights on detailed cost and profitability information in support of both current operational management decisions and planning for the future.
Key Responsibilities:
- SAIPA Prevent wastage and identify process improvements to contain and reduce costs
- Provide input into costing projects involving a segment, business unit, function or country/region (as applicable)
- Influence creative business solutions, optimise processes and inform strategic decisions through cost modelling and data analysis
- Build, run and execute profitability models and provide required reports for business
- Provide feedback to the business on monthly and ad hoc analysis and reports to support decision making
- Build and calculate cost models and work within established work and service processes
- Conduct review and scenario planning to provide guidance on budgetary process in terms of spend and forecast adjustments
- Develop new insights into situations and apply innovative solutions to make organisational improvements
- Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Deliver internal and external customer service excellence through adherence to quality service standards
- Continuously assess own performance through seeking timely, and clear feedback and request training where appropriate
Education and Experience
- Diploma or Degree in Finance, costing, Mathematics or Similar
- Relevant Degree in Financial or Analyst Modelling
- CIMA, ACCA or SAIPA
- 3 -5 Years Experience in costing, commercial, Finance or pricing
- Proven work experience as a Cost Accountant, Cost Analyst, Accountant, or similar role.
- Computer literacy, especially in MS Excel (advanced level would advantageous).
- Experience working with data in SQL.
- Excellent analytical skills with an attention to detail.
- Strong time management skills.
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
- We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Solution driven.
- Thrive in a collaborative environment.
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Job Description
Hello Future Solution Strategist
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Create and prepare business cases to support design of solutions, products and enhancements that will deliver on the strategic objectives of product house or business unit
- Prevent wastage and identify process improvements to contain and reduce costs
- Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Develop new insights into situations and apply innovative solutions to make organisational improvements
- Ensure compliance to legislative and audit requirements and adherence to relevant processes
- Compile reports that track progress and guide business to make informed decisions
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
You will be an ideal candidate if you:
- Relevant Degree in Business/ Engineering/ IT or similar
- 3 to 5 years’ experience in similar environment, of which 1 to 2 years ideally at a junior specialist level
- Knowledge Required: Solution viability assessment and business case orientation
- Strong understanding of business process definition and re-engineering requirements
- Experience in documenting and implementing projects/ initiatives in line with business vision and strategy
- Strong knowledge and use of design process tools (e.g. Visio, Firstmap)
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
We can be a match if you can:
- Deliver internal and external customer service excellence through adherence to quality service standards
- Facilitate and coordinate end to end implementation of prioritised and approved solutions for relevant product house or business unit
- Analyse data to identify opportunities for efficiencies and growth in business
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
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Job Description
Hello future Systems Analyst,
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are You Someone Who Can
- Interpret the business requirement specification and translate it into a detailed system design specification to enable the development of innovative, flexible, and efficient solutions of a business problem
- Analyse requirements and design an appropriate technical solution with the assistance of our Architects and Developers
- Produce logical, technical, and functional specifications from business requirements
- Generate Functional Requirement Specifications (FRS) to be utilized by technical lead and developers for development purposes
- Interrogate, decipher, and support the Business Requirements Specification (BRS) generation by the business analyst and derive the FRS from it.
You Will Be an Ideal Candidate If You
- Have a certificate or Diploma in computer science, information systems, or related fields
- Have 3 to 5 years+ of experience in a similar environment
You Will Have Access To
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
We Can Be a Match If You Are
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to go extra mile.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
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Job Description
- Provide customers with exceptional service by ensuring that they are served promptly, understanding their needs and processing their requests. Deliver individual results through personal effort and skill. Build and maintain strong relationships with our internal and external stakeholders.
- Hello future Call Centre Agent,
FNB Introduction
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our FNB Retail, Home and Structured Lending Solutions, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Telephonic communication with client base to provide accurate product information in line with standards protocols.
- Drive significant growth and profitability in the context of cost management.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Resolve all customer queries efficiently, and within agreed timelines.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
- Ensure all communications with clients are professional, resulting in compliments.
- Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Ensure efficiency of service productivity and performance in Call Centre.
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
- Report on required Call Centre activities and deliveries to improve business results.
You will be an ideal candidate if you:
- Have an NQF level 5
- 1 to 2 year’s related experience
- Exposure to Hogan and/or Call Centre CRM Systems
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
go to method of application »
Job Description
- To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced
- mathematical models that provide analytical support and interpret insights, using advanced analytics technologies, to address business opportunities and problems and implement business strategy.
- Hello, future Senior Data Scientist
Role Purpose
- This role is within the FNB Retail Data and Analytics Office. We support the business through the development of predictive and prescriptive analytics to understand open market and customer behavior. Ensuring business value through the optimization of processes, campaigns and utilization of data, to support the business growth targets as well as the customer’s experience.
Are you someone who:
- Has end to end Model development experience as well as, monitoring and optimization of existing models.
- Has experience with disparate data and identifying unique data patterns for deep analysis and feature creation.
- Understands how to work with big data and transform data to be suited for analytical insights.
- Has strong technical skills with strong coding proficiency in SAS or SAS Viya.
- Hard working individual that can work well under pressure.
- Able to translate business requirements into tangible, creative solutions.
- Has A/B Testing methodology background to measure uplift and improve KPIs.
We can be a match if you are:
- Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to take action.
- Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to achieve this.
- A team player – you believe in the power of teams, building and leveraging your networks.
- Emotionally intelligent – you are able to connect with people to build trust.
Qualifications and Experience
- Minimum Qualification: B Degree in Mathematical Sciences, Statistics, Actuarial Science
- Preferred Qualification: Honours Degree
- Experience: A minimum of 5 years' relevant experience within Data Analytics or CVM Analytics within the Financial Services or Banking sector.
- End to end Model development experience (predictive and prescriptive analytics)
- Decision science and testing methodologies
- Strong coding proficiency in SAS or SAS Viya
- Able to work with Big Data, Teradata
- Prior stakeholder engagement experience
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Job Description
Hello Future Collector
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Credit Card, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To recover delinquent accounts, compile and maintain basic credit information prepares reports obtains approval for
- refinancing and repossessions.
- To collect on arrears portfolio within mandate, resolve credit queries, negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions in order to increase revenue.
Are you someone who can:
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Delivers exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
- Resolve all customer queries efficiently, and within agreed timelines
- Manage own development to increase own competencies.
You will be an ideal candidate if you:
- Must have Matric
- Must have negotiation skills" as it is also included in "Good communication, facilitation and negotiation skills
- Hogan and Secure Chat experience an advantage.
- Credit Card product knowledge will be an advantage
- 3 years of previous Collections experience
- Must have ability to build relationships and collaborate with other credit teams.
- Good communication, facilitation and negotiation skills.
- Admin: good business writing skills for emails and Secure Chat queries.
- Must have exceptional customer service skills and a passion to assist.
- Able to work under pressure.
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where iniative is taken and owned end to end
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment
go to method of application »
Job Description
- To manage the Compliance function in the business unit and to assist the Segment Compliance Head and Group Chief Compliance Officer in terms of compliance holistically as per the Banks Act Regulations through the implementation of the FirstRand compliance risk framework enabling management to adhere to regulatory requirements and prevent exposure risks in this regard, in line with the FirstRand and related segment business strategy and FirstRand Group wide compliance strategy as well as ensure that the Segment and Business Unit specific Compliance deliverables are implemented and completed
Hello Future Compliance Head of Financial Crime
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Retail Legal Risk and Compliance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Build relationships with business units that allow for the managing of expectations; the sharing of financial crime knowledge and diverse insights; and the creation of buy-in
- Produce high standard of consolidated risk reporting to both internal and external stakeholders and committees; reports must be accurate, complete, and delivered timeously to enable senior decision making
- Participate with senior management to establish financial crime strategic goals, plans and objectives for the organisation and make strategic decisions based on company goals and objectives
- Develop financial crime compliance guidelines, processes, and procedures for various business units through collaboration with business unit leadership and centre of excellence
- Negotiate and inform matters affecting the client due diligence operations team
- Analyse, address and resolve financial crime issues
- Provide oversight, expertise and support on financial crime related matters
- Ensure processes and other controls exist within the business to enforce
- Ensure the implementation of financial crime awareness and training programs across the organisation
- Ensure adherence to financial crime operational framework of policies and procedures within the various business units
You will be an ideal candidate if you:
- Implement financial crime programmes, processes, and procedures in support of laws and regulations
- Ensure that operations are monitored and audited, including, systems in place to detect financial crime violations in high-risk, transactional activities, red flag indicators and metrics for compliance risks
- Manage financial crime critical projects including incident and crisis management to ensure that the incident management plan is executed in a timely manner
- Collaborate with business units to perform periodic financial crime reviews of compliance effectiveness
- Compile and submit financial crime compliance-related reports to various regulators, as and when required
- Report to regional and international executives on all financial crime related matters
- Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders and to advise on financial crime related policy updates
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies across the segment
- Understand the competency and skills sets to be mastered to ensure personal and employee development and performance within the direct team and segment as a whole
- Have In-depth knowledge of client due diligence processes and requirements within the banking sector, including both onboarding of new clients and periodic reviews for existing clients
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment and development opportunities
- Opportunities to innovate
We can be a match if you have:
- A LLB Degree
- ACAMS
- A minimum of 5 years Financial Crime experience
- Familiarity with reporting obligations, such as suspicious transaction reports (STRs), cash threshold reports, and international funds transfer reports
- Understanding of the risk-based approach within the financial crime landscape and the ability to assess and rate client risk accordingly
- Experience in developing strategies and methodologies for conducting financial crime-related business risk assessments
- Previous involvement in regulatory engagements and audits within the financial sector
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Job Description
- To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers
- Act responsibly with work related resources in order to contribute to cost containment
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Assist with profit growth for the business through sales and acquisition of new clients
- Support sales through analysis of client portfolio and pro-active client engagement
- Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
- Identify sales opportunities and ensure effective management of the leads pipeline
- Report on transactional and process activities within set guidelines to provide timely information for decision making
- Comply with relevant statutory, legislative, policy and governance requirements
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
- Address customer needs in order to meet or exceed customer expectations
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
- Achieve expected financial targets and uphold associated service levels
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
- Hello Future External Sales and Service Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
go to method of application »
Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
You will be an ideal candidate if you possess the following:
- A completed financial related qualification (NQF5 or higher)
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Leads identified converted into successful sales.
- Ensure activities support cost containment and reduction.
- Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
- Resolve all customer queries efficiently, and within agreed timelines.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Maintain an ability to adapt to ever changing business and customer needs.
- Contribute to the overall effectiveness and success of the team.
- Improve knowledge and competencies by completing role specific training as per eCareers.
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
go to method of application »
Job Description
- To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints
- Hello Future, Senior Project Manager,
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
- As part of our tech family, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are You Someone Who Can
- Manage complex projects in a constantly changing environment.
- Motivate and lead project teams across various levels and various phases of a project life cycle and SDLC.
- Manage conflicting priorities and time effectively to deliver results.
- Leading numerous projects concurrently ensuring quality, governance and deliverables are adhered to.
- Setting goals, tasks, and timelines.
- Reviewing progress and making adjustments as necessary
- Develop and control deadlines, budgets and activities
- Being able to run a Scrum
- Planning events
- Sprint Planning and Sprint Co-ordination
- Apply change, risk and resource management
- Resolve scope issues
- Preparing Reports
You’ll Be an Ideal Candidate If You Have
- A CAPM, PMP or any Project management certification or qualification
- A minimum of 5 years' experience in managing medium to complex projects impacting several systems and teams
- Have a minimum of 5 years’ experience in an agile and waterfall environment.
- Excellent Stakeholder engagement skills
- You are a self-starter and can work independently with little and no guidance
- Payments experience in merchants
You Will Have Access To
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
- On going training and upskilling opportunities
We Can Be a Match If You Are
- Adaptable and curious
- Thrive in collaborative environments.
- Able to work effectively in a complex and forever changing environment.
- Have courage to have tough conversations
- Apply now if you are interested to take the next step. We look forward to engaging with you further!!
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Job Description
- Responsible to elicit and validate business requirements with stakeholders and to analyse and translate business requirements into requirement packages from which applications solutions are developed
- The business analyst is responsible for defining business needs for new and/or enhanced products, services or optimized business processes
Responsibilities
- Solution viability assessment and business case orientation
- Basic understanding of developing business cases
- Knowledge of data analysis and interpretation In depth understanding of financial data and banking information systems
- Expert knowledge of Excel and Access
- Experience with development and interpretation of reports
- Strong knowledge and use of design process tools (e.g. Visio, Firstmap)
- Experience in documenting and implementing complex and/ or multiple projects/ initiatives in line with business vision and strategy
You will be an ideal candidate if you have
- Minimum Qualification - Relevant Degree in BSc Information Systems, BCom Information Systems, Computer Science, Information Technology, Business Analysis, or related
- Experience - 3 - 5 years’ experience in a similar environment, of which 2 - 3 years' experience as a Business Analyst
- Knowledge Required - Solution viability assessment and business case orientation.
- Basic understanding of developing business cases
- Knowledge of data analysis and interpretation
- In depth understanding of financial data and banking information systems
- Expert knowledge of Excel and Access
- Experience with development and interpretation of reports
- Strong knowledge and use of design process tools (e.g. Visio, Firstmap)
- Experience in documenting and implementing complex and/ or multiple projects/ initiatives in line with business vision and strategy.
- Experience payments/merchants
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Job Description
- To provide strategic partnership to relevant Business Unit EXCOs by assessing business needs, offering marketing solutions, advising and directing the input into the development of relevant marketing programmes in line with the business strategic direction through the marketing value chain (consulting, programme leadership, strategic solutioning, development, execution and reporting and measurement
- Contribute to the development of larger overall area budget
- Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration
- Research and design a longer term financial resource requirement plan for the area of responsibility
- Present the business case to motivate for financial resources
- Analyse and develop implementation plans against the forecasted financial budget
- Develop tactical budget for area of responsibility that minimise expenditure and manage costs
- Control the budget for area including the authorisation of expenditures and implementation of financial regulations. Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
- Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships Ensure that the customer is at the centre of the business philosophy, operations and ideas .Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
- Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement
- Creates risk awareness and manages audit findings
- Participate in Group risk forums where required and cascades relevant information through team
- Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies
- Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions
- Drive strategic projects, change management and platform integration across operations
- Leverage Group capability to exploit opportunities
- Ensure and encourage adherence to an operational framework of policies and procedures
- Execute defined business strategy by translating it into the business operations
- Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders
- Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks
- Identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions
- Be aware of, and responsive to local conditions
- Influence the development of appropriate organisational structures, capacity and delivery systems. Identify development needs and select effective solutions to address personal development gaps to facilitate self improvement
- Develop and implement a personal development plan
- Demonstrate a commitment to continuous personal improvement as a life-long learner and encourage the same in others
- Share information and empower others to act
- Acts as a role model for continuous professional development in area of expertise
- Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement
- Ensure full understanding of customer needs to deliver a quality service
- Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
- Communicate how customer service solution will be implemented and secures buy-in
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
- Ensure resolution of customer queries and complaints timeously and ownership of issues
- Analyse customer feedback to help improve customer service
- Propose ideas to improve customer service
- Utilise understanding of contextual landscape, business and marketing strategies and find ways to link business and marketing functional strategies for the development of marketing programmes/ projects that are aligned to the overall strategy of the organization
- Provide feedback to business stakeholders regarding the progression and impact of marketing activities as they progress through the marketing value chain
- Share knowledge and insights regarding marketing activity performance and establish new goals to improve business performance
- Continuously engage business stakeholder to identify needs for marketing activities and set targets for business improvement through a consultative approach of contextualization and clarification
- Co-create with business stakeholder to find solutions for business challenges/opportunities, with the aim of elevating the business function
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain expert knowledge on relevant legislative amendments, industry best practices and business's internal compliance procedures and requirements
- Ensure compliance is adopted in terms of systems and procedures as laid out by business
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
- Translate marketing objectives into the integrated marketing communications (IMC) plan with direction on how to achieve the marketing objectives through identification of integrated communication channels, budget, and message hierarchy
- Assign the relevant capabilities to refine the IMC plan
- Identify capabilities required to deliver on the need through strategic solutioning, development, execution, reporting and measurement
- Lead the outcomes of the various capabilities through the marketing value chain
- Map for delivering the end-to-end solution through the development of project plan, timelines, workflows, stakeholder map and communications plan
- Demonstrate how IMC plans will translate into bottom line (P&L) efficiency and effectiveness measures
- Provide thought leadership to assigned programmes and campaigns aimed at ensuring more efficient programme processes
- Clarify business requirements and translate business objectives to marketing objectives
- Create business case for investment and prioritize according to existing funding
- Compile marketing plan and determine the budget
- Determine outcomes and measurement requirements
- Capability selection (identify marketing disciplines) Identify marketing mediums and define messaging
- Resource the strategic solutioning team aligned to different capabilities
- Identify and allocate activities to Capability Leads Determine areas of impact and develop stakeholder map for delivering end to end solution
- ide input into the development of overall pillar/subsegment marketing plans and lead programmes in line with the business strategic direction
- Provide input into the design and development of the relevant integrated customer marketing strategies and plans that ultimately result in profitable growth of the pillar/sub-segment across relevant channels
- Promote and apply professional marketing standards, practices and governance which are aligned to the pillar/sub-segment business strategy and segment marketing plan
- Increase the profitability of existent products/services within portfolio, as well as the development of new products/service for the business
- Provide support to the leadership team of respective portfolio
- Define and manage the marketing calendar for respective portfolio and ensuring alignment with sales efforts and the business's overall goals and objectives
Qualifications and Experience
- Relevant Bachelors Degree
- 3-5 years' experience in a similar environment, of which 2 to 3 years ideally at junior management level.
- Marketing background and knowledge of relevant marketing standards Proficient in relevant software packages and applications
- Leveraging capabilities of direct marketing, digital performance marketing, social media marketing, above-the-line, digital and traditional media, and content marketing
- Bias for action
- Data and Insights
- Project or programme management
- Marketing Mojo
- Market and customer insights
- Market Research
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Job Description
- To proactively acquire new clients and develop, maintain and expand a client portfolio through high touch professional and personalised relationships with high nett worth clients and the provision of holistic and appropriate solutions in meeting client’s needs.
- Identify, control and escalate potential risks which may lead to increased costs.
- Manage costs or expenses within approved budget to achieve cost efficiencies.
- Deliver against operational and cost targets.
- Prioritise resource allocation in order to minimise and reduce wastage.
- Drive adoption of digital and other self-service options across client base.
- Collaborate closely with relevant business units and FNB product houses as per strategy.
- Be an ambassador for FNB as a financial service provider encompassing FNB internal values and ethical standards.
- Maintain expert knowledge on all FirstRand approved products, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Ensure that the quality of advice remains high and consistent and in line with FNB’s investment philosophy and product approved matrix.
- Liaise and interact with clients and or customers via approved communication channels in a positive and helpful manner.
- Respond to customer requests in a timely and efficient manner.
- Increase the effectiveness and efficiency of operational services by communicating with and actioning stakeholder concerns.
- Resolve customer dissatisfaction/complaints by taking ownership of the problem.
- Analyse customer feedback to help improve customer service.
- Ensure that delivery is accurate, timeous and of an acceptable standard.
- Ensure that product or service knowledge and advice is technically accurate.
- Know and understand customer needs in order to deliver a quality service.
- Propose ideas to improve customer service.
- Manage stakeholders and adhere to relevant SLA agreements.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
- Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
- Inform and educate customers on products and services to ensure retention of existing customers.
- Liaise and interact with clients and or customers via approved communication channels in a positive and helpful manner.
- Maximise cross-selling opportunities.
- Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
- Engage with clients to understand their unique requirements, drive value optimisation and advise on best options for product integration and wealth management.
- Manage the growth of active customer account base.
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and FNB’s internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by FNB.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Ensure optimal usage and protection of business assets.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Develop new insights into situations and apply innovative solutions to make organisational improvements.
- Analyse client’s current product offerings and solutions with the aim of ensuring FNB is the client’s primary banking institution.
- Identify additional financial services requirements through all aspects of the clients’ balance sheet
- Implement, track and report on client campaigns and initiatives.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio
- Identify opportunities to increase sales revenue and to grow the organisation's client base while containing costs.
- Ensure fulfilment of the sales processes until client is fully on-boarded into the correct service model.
- Ensure increasing number of clients by selling the full respective value proposition (bundle products) and ensure clients are registered on digital and other self-service options.
- Identify and correct sales process problems and escalate where necessary. Continuously improve sales processes.
- Maintain expert knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines in order to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Identify effective activities to address own development gaps.
- Create own development plan and review plan with team leader or manager.
Method of Application
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