Trending Jobs at RMB - Rand Merchant Bank

Job Description

• RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. 
• United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.
• The purpose of the role is to efficiently supervise the team managing the Trade Operations function, whilst being mindful of risk, process and compliance adherence, and the International Chamber of Commerce rulings and processing.
• Furthermore, the role will require you to take unit costs and capacity into account in order to create greater efficiencies

Are you someone who can do the following:​

• Set targets for the portfolio in line with turnover
• Plan strategic objectives for the portfolio
• Assist in building and managing the opportunity tracking tool
• Communicate client interactions and feedback to stakeholders with regards to developments
• Initiate client scoping sessions road shows and quarterly client visits to gain client insights
• Initiate brainstorming sessions to identify opportunities across the group and manage action items thereof
• Create innovative solutions for specific product areas
• Interrogate and manage MIS data to identify potential turns in business cycles or client behavior
• Review MIS data in order to ensure that internal trading desk turnover targets are met as well as migrating risk from internal trading books
• Proactively manage credit facilities to ensure adequate limits are in place
• Make cold calls in order to originate business to grow the portfolio
• Manage escalated unresolved client issues
• Manage complex relationships within support areas to ensure best outcome for both the client and the bank
• Interact with IBD DCM team on a regular basis in order to gain insight into client activities to strengthen client relationships
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up to date with legislations and new development
• Process and manage international payments, ensuring timely and accurate execution
• Verify payment instructions and ensure compliance with regulatory requirements
• Investigate and resolve payment discrepancies and issues
• Identify and mitigate potential risks and losses
• Strong knowledge of international payment systems, including SWIFT and local payment networks
• Understanding of trade finance products, including letters of credit , Collections and guarantees
• Ability to work in a fast-paced environment and prioritize tasks effectively

You will be an ideal candidate if you have the following experience:

• Process and manage international payments, ensuring timely and accurate execution
• Verify payment instructions and ensure compliance with regulatory requirements
• Investigate and resolve payment discrepancies and issues
• Identify and mitigate potential risks and losses
• Strong knowledge of international payment systems, including SWIFT and local payment networks
• Understanding of trade finance products, including letters of credit , Collections and guarantees
• Ability to work in a fast-paced environment and prioritize tasks effectively

You will have access to:

• Opportunities to network and collaborate
• Challenging working
• Opportunities to innovate

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• Love putting our clients at the forefront of what you do

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Job Description

• To provide clear direction to the business units on the Operational and Resilience Risk role, strategic plan and key focus areas and provide relevant coaching, guidance, and training to the businesses on the implementation and maintenance of the Operational and Resilience Risk framework components (including Risk and Control Self-Assessment, Risk indicators, Events, Strategic Risk Assessments, and Key Risk. 
• To assess the level of compliance of business for the relevant risk frameworks and policies. Keep up to date and remain relevant with the Operational and Resilience Risk framework, policies, standards, procedures and relevant legislation/regulations and act as the specialist in RB business for all elements of the Operational and Resilience Risk framework, including the ownership of related initiatives and support. Provide input into the 2nd line strategy for managing operational risk.
• Second line monitoring, checking, and challenging first line in the setting and execution of the Operational Risk strategy, leveraging off 1st line Governance and Control resources in each business area for execution, where applicable.
• Provide thought leadership and drive consistency in the second line approach to Operational risk.
• Monitor Combined assurance strategy and actively participate in the combined assurance forum.
• Ensure that each business areas has measures in place to monitor and manage all of the sub risk type profiles.
• Drive the development and implementation of standards, where applicable.
• Establish risk appetite in conjunction with the business, to ensure that business maintains exposure in line with this appetite based on a balanced risk/reward decision.
• Drive the embedment of the Group operational risk standards, promoting the integration of operational risk considerations, into all risk reward decisions and general business management.
• Actively play a senior role in the Management Committees of the product/service area assigned to, as well as in the Operational risk 2nd line Manco.
• Assess, challenge and monitor the current and forward-looking exposure (financial and non-financial) to Operational Risk (i.e., considering all framework elements, strategic planning, business expansions/ contractions and other major change programmes, including new product approval).
• Act in an advisory capacity to support the scoping and definition of related Operational and Resilience Risk deliverables and plans, ensuring that these are aligned to the Group Operational and Resilience Risk calendar.
• Assist in ensuring Business readiness for assurance reviews and deep dives and play an active role in the discussion of issues to be reported from assurance reviews, ensuring that issues are valid and factually accurate, and actions are well defined and timed appropriately.
• Assess the relevance and performance of the Operational and Resilience Risk indicators and thresholds.
• Review the key risk assessments related to the relevant business units for completeness, with appropriate challenge.
• Check and challenge the end-to-end Operational Risk profile of the relevant business units, including emerging risks, to ensure ‘no surprises.
• Consider all framework elements, strategic planning, business expansions/contractions and other major change programmes / new product approval.
• Partner with the first line of defense to provide guidance on issue/action documentation, tracking, escalation, and remediation.
• Perform conformance reviews on agreed aspects of the framework.
• Oversee deep dive- and lessons learnt exercises for material risks, including the review, challenge, and tracking/escalation of findings.
• Review major remediation plans for adequacy, completeness and progress
• Oversee monthly loss event reconciliations and related attestations to ensure that all (above threshold) risk events and losses have been captured on the Operational Risk system.
• Assess the key risk framework for appropriateness.
• Assess the relevance and performance of key risk indicators and thresholds.
• Review and challenge the overall key risk assessments. Provide input to the Group Policy and Standards; and Contribute to the Operational Risk Committees and forums
• Validate data and information in relevant reports provided by first line of defence, as appropriate.
• Provide independent challenge on, and insight, interpretation, and analytics from relevant reports to senior management.
• Ensure appropriate reporting and escalation at the various BU Governance Forums.
• Prepare appropriate current and forecast Operational and Resilience Risk profile reporting for the RB business units as agreed.
• Review and Challenge first line of defense reporting on the risk profile.
• Compile and/or review reporting to senior forums and Regulators on behalf of RB, where required.
• Represent RB in reporting forums across the Bank and with external parties such as assurance providers and Regulators.
• Check and challenge Operational Risk governance followed by first line of defence.
• Check and challenge governance where 3rd Party vendors offer services.
• Own and manage second line governance, where applicable.
• Participation on BU assurance activities, in line with the combined assurance model and ensuring that are undertaken to independently assess the effective implementation and embedment of the operational risk frameworks, its associated policies and standards and management of the underlying risks across the organisation and will include risk based.
• Assist in ensuring Business readiness for assurance reviews and deep dives. Play an active role in the discussion of issues to be reported from assurance reviews, ensuring that issues are valid and factually accurate, and actions are well defined and timed appropriately.
• Develop and execute, in collaboration with Internal Audit, Group Risk, Group Operational and Resilience Risk and Compliance, an effective and efficient methodology/working model for combined assurance (assurance and conformance assessment) of operational and resilience risk practices against the framework, policies and standards.
• Achieve the required 2LoD assurance responsibilities, perform conformance reviews to provide assurance that risk frameworks, policies and standards are effectively implemented and embedded within the BU, and perform discretionary control testing, in accordance with the Assurance Standard.

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Job Description

• An exciting opportunity for an experienced Business Analyst to form part of the team responsible for transforming the end-to-end capability for Customer Dealing Pre Trade for RMB and its subsidiaries You will be responsible for elicitation, evaluation, definition, implementation, and validation of the requirements needed to deliver on the transformation in the Pre Trade business
• RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. 
• United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

Stakeholder management

• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win-win outcomes
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
• Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
• Anticipates consequences and adapts problem solving based on continual feedback
• Act speedily to resolve problems queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Facilitate one-on-one or group workshops to elicit analyse communicate and validate requirements for changes to business processes and policies

You will be an ideal candidate if you have the following:

Qualifications and Experience

• 4-8 years of Business Analysis experience
• Financial markets, specifically FI knowledge is a MUST
• Prior experience in electronic execution of FI is preferred, either from a technology, operations or front-office perspective

Essential Skills

• Advanced technology, analytical and communication skills
• Understanding of the FI product set as well as the life cycle of a FI trade
• Understanding of FI trading and sales workflows
• Excellent documentation skills
• Experience in the design and implementation of integration solutions
• Experience in working with various integration protocols (FIX, XML over JMS, API)
• Experience in lean/agile product delivery
• Experience in extracting and working with data – data models, data flows, data analysis
• Attention to detail with an added understanding of the broader impact of decisions and solutions
• Track record of following through on commitments
• A history of leading and supporting successful projects

You will have access to: 

• Opportunities to network and collaborate 
• Challenging Working 
• Opportunities to innovate 

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to 
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it 

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Job Description

• To provide financial leadership and guidance to Finance Business Partners to drive the businesss financial objectives by providing accurate value-added financial management information and analysis 
• Provide input into the budgeting process and monitor utilization for the financial year according to the operational plan.
• Produce or review budget reports to make sure they accurately reflect work activity.
• Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements.
• Escalate potential budget risks that may lead to increased costs or financial losses.
• Present work proposals on planned activities that will require financial resources.
• Allocate and approves expenditure Collate, analyze and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget.
• Deliver against operational and cost targets.
• Prioritize resource allocation to minimize and reduce wastage.
• Monitor costs for the financial year according to the operational plan.
• Allocates and approves expenditure.
• Review cost reports and resolves or explains variances to the budget.
• Identify, control and escalate potential risks that may lead to increased costs.
• Manage costs or expenses within approved budget to achieve cost efficiencies.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Ensure full understanding of customer needs to deliver a quality service.
• Ensure customer service solutions are aligned to the business operational plan; organizational values and service standards.
• Communicate how customer service solution will be implemented and secures buy-in.
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
• Ensure resolution of customer queries and complaints timeously and ownership of issues.
• Analyse customer feedback to help improve customer service, propose ideas to improve customer service.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance, and practice standards across the business.
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organization and review in response to audit findings and changes.
• Develops an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks.
• Educates others and makes suggestions for improvements.
• Networks and participates in specialist risk forums where required.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimize redundancy.
• Monitor customer feedback reports and align processes to maximize efficiencies.
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
• Develop and implement an area operational plan in achievement of Business objectives.
• Provide clear direction to the exco on what the business requirements and imperatives are by translating current business performance into actionable business objectives aimed and driving and improving performance.
• Participate as an active member of the executive.
• Committee of the business Translate strategy into meaningful operational targets for the business unit under management, ensuring that the focus areas are disseminated to all levels in the business unit.
• Ensure accountants drive enterprise risk management within their organization to manage uncertainty, opportunities, and risks in the face of significant challenges in the external environment.
• Enable the function to use their insights and business understanding to weave accurate and compelling narratives that make the organization's purpose, strategy, business model and performance tangible for external audience.
• Ensure "one version of the truth" for all reporting and that management reporting reconciles/agrees to reports produced within other areas of the business.
• Review the variance analyses for the different business units as prepared by the team and discuss major variances, on the cost and income sides, with business unit heads to gain and understanding of the reasons.
• Provide input and support during the development of business case financials for new projects or initiatives.
• Conduct reviews and evaluations for cost-reduction opportunities, Analyse costs, pricing, variable contributions, sales results, and the company's actual performance compared to the business plans.
• Manage the preparation of the business unit's budget, use financial software applications to process financials.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.
• Participate in specialist communities of practice and contribute positively to own and organizational knowledge improvement.

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Job Description

• To design, enhance and deliver talent acquisition specific activities and processes in order to deliver on unique and evolving business requirements underpinned by best practice to continuously enhance service delivery, by sourcing, qualifying and influencing talent for all levels and all types of positions, identifying and implementing recruitment strategies and mining social media, networking sites, user groups, passive candidates and candidate databases to identify, screen and create talent communities and candidate pipelines for current and future positions.
• Control expenditure and identify process improvements to contain and reduce costs.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Assist and support the seamless integration and implementation of effective HR processes, programs and practices into daily operations.
• Contribute to the successful implementation of change initiatives by providing support related to own area of specialisation.
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
• Consult and collaborate with business, including hiring manager and human resources partner, by guiding and supporting them with regards to considerations for experience and other requirements that may be appropriate for roles identified for recruitment processes, as well as the suitability of identified candidates, as noted from experience in similar or related processes.
• Ensure candidates are appropriately matched to roles in order to prevent inefficiencies and financial losses due to increased turnover, supervision and/or training.
• Find the right candidates, at the right time and at the right cost, according to business plans and targets (such as employment equity).
• Manage end-to-end process of sourcing and delivering top talent as per agreed benchmarks.
• Ensure a proactive service to stakeholders by sourcing relevant talent to fulfil immediate requirements.
• Source and attract the highest calibre of candidates within agreed timelines.
• Drive utilisation of various sourcing channel methods through a central function.
• Identify, manage, and drive utilization of sourcing channels/tools that meet the business requirements and achieve efficiencies across the company.
• Conduct recruitment and selection process in accordance with the relevant guidelines and legislation to maintain the quality and integrity of the process.
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business.
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
• Develops an understanding of risks and risk management approaches.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Educates others and makes suggestions for improvements.
• Networks and participates in specialist risk forums where required.
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
• Develop and implement an area operational plan in achievement of Business objectives.
• Develop, encourage and nurture collaborative relationships across area of specialisation.
• Display and encourage an appreciation of teamwork and inclusivity.
• Participate in planned activities that are appropriate for own development.

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Job Description
Hello Future Onboarding Specialist,

• RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.
• United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

Purpose:

• To organise, streamline and oversee the onboarding of New to Bank and Existing to Bank clients within the agreed service level agreements (SLA).

Are You Someone Who Can:

• Collaborate closely with relevant business units and RMB product houses as per strategy to identify revenue opportunities.
• Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self service options across client base.
• Ensure full understanding of customer needs to deliver a quality service.
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards.
• Communicate how customer service solution will be implemented and secures buy-in.
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
• Ensure resolution of customer queries and complaints timeously and ownership of issues.
• Analyse customer feedback to help improve customer service.
• Propose ideas to improve customer service.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
• Engage in cross-functional relationships to obtain and to provide work support.
• Communicate with the client across all onboarding stages to keep the client informed of the status.
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management.
• Manage the growth of active customer account base.
• Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
• Develop and implement an area operational plan in achievement of Business objectives.
• Respond to KYC status of clients while managing the requests received to on-board all new clients to the Bank (includes client product and channel requirements).
• Receive requests to facilitate on boarding or share KYC documentation with other lenders (eg. agency, syndication and distribution).
• Receive requests to issue KYC confirmation certificates to 3rd parties (eg to Vistra for Plover SARL).
• Prepare on-boarding documentation with existing client data and from third party sources to the extent available.
• Communicate outstanding requirements to client in a client centric manner
• Receive responses from clients- address all queries and review returned documentation (including FATCA/CRS) within agreed SLA time (includes escalation to Compliance if required).
• Conduct screening and provide risk rating to EBS KYC Fulfilment for capturing into CDS.
• Send complete KYC documentation to EBS fulfilment for creation of GS profile and capturing.
• Complete facilitation and pre-population of account documentation for account opening, account maintenance and account closure processed for new and existing clients by collating necessary documents and forms and sending documents to the respective fulfilment area for processing and enactment.
• Comply with all relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to KYC and privacy.
• Is the custodian for all client data within allocated portfolio, ensuring data integrity.
• Maintain and updating of client mandates including account signatories, resolutions and telephonic mandates.
• Supports and/or facilitates the documentation requirements to execute the client’s credit related activities (including, but not limited to: credit application, credit facilities loading or reduction, commitment fees, age analysis and invoicing, excess reports and general facilities utilization reporting), with input from the Relationship Manager.
• Draft necessary letters as required by client from the bank, within authorized mandates (e.g. letters of good standing).
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development need.
• Prepare a personal development plan with management to implement and review as required.
• Monitor own progress against development plan and measure impact of results.
• Assess own performance against competencies and skills required delivery.
• Identify development needs and select effective solutions to address own development need.
• Prepare a personal development plan with management to implement and review as required.
• Monitor own progress against development plan and measure impact of results.
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development need.
• Prepare a personal development plan with management to implement and review as required.
• Monitor own progress against development plan and measure impact of results.

You Will Be An Ideal Candidate If You:

• have a Diploma in a related finance, risk, or compliance discipline
• have 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at a junior specialist level

You Will Have Access To:

• Opportunities to network and collaborate
• Challenging Work
• Opportunities to innovate

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Job Description

• Hello Future Business Analyst,
• RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.
• United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2023, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

Role Purpose:

• To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives.

Are You Someone Who Can:

• Documenting business process requirements through research, interviews or facilitation sessions
• In conjunction with business partners, designing new existing business processes
• Compiling test cases where required
• Executing test cases and providing written feedback relating to progress and categorising high medium and low business impact
• Providing information which contributes to building training manuals/material Interacting and maintaining good relationships with business stakeholders (business users, change management resources, developers, testing and training teams)
• Providing guidance and support to team members
• Perform a quality assurance role with colleagues
• Communicating regularly with business around progress with regards to the user requirement/functional specification and processes (Managing Expectations)
• Provide regular feedback to Project Manager where relevant
• Escalating issues so that delivery timeframes are not compromised

You Will Be An Ideal Candidate If You:

• Have a relevant Diploma or Degree in related fields
• Have previous experience as a Business Analyst in a similar environment
• Have experience documenting business process requirements through research, interviews or facilitation sessions in conjunction with business partners, designing new existing business processes
• Are able to compile test cases where required and executing test cases and providing written feedback relating to progress and categorising high medium and low business impact

You Will Have Access To:

• Opportunities to network and collaborate
• Challenging Work
• Opportunities to innovate

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Job Description

• RMB Morgan Stanley is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.
• United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2023, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

Are you someone who can: 

• Initiate dialogue to build professional working relationships with all stakeholders displaying excellent abilities to listen, advise, influence, negotiate and present at all levels
• Lead and facilitate difficult conflict situations into consensual agreements
• Integrate opinions and information provided by various sources to make strategic decisions
• Adapt communication styles to meet the needs of different audiences
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Continually scan the industry to identify opportunities to create strategic partnerships with key individuals and bodies
• Identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions
• Influence the development of appropriate organisational structures, capacity and delivery systems. Identify development needs and select effective solutions to address personal development gaps to facilitate self improvement
• Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies
• Drive strategic projects and ensure change management is implemented effectively
• Improve efficiencies to reduce operational risks and cost to serve
• Ensure adherence to compliance requirements and that the team is competent and updated on compliance risk and process training

You will be an ideal candidate if you: (Examples below) 

• Have a STEM Qualification
• Solid financial markets experience is key
• Experience in strategy, new product capability, sales, client service

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are: (Examples below) – list between 1 - 5 points 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description

• Hello Future Business Architecture Head!
• RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.
• United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.
• To design, develop and maintain a detailed understanding of the organization’s business transformation strategy and supporting business capabilities and architecture. 
• To play a pivotal role in defining and optimizing how business processes operate and lead innovation and the creation of a visionary future for the business, leveraging process, people, data, systems and technology to drive efficiency and effectiveness within the organisation. Focus contribution on driving  the organisation towards an efficient, effective, and forward-looking future by maintain an in-depth knowledge of strategic plans across the business and identifying synergies.
• To provide strategic direction for all things architecture, overseeing the design and documentation of scalable solutions, and ensuring alignment with business objectives. Collaborating closely with cross-functional teams, contribute to project road maps, evaluate emerging technologies, and drive a culture of innovation within the team. The Business Architecture Head is accountable for enforcing architectural governance processes, mitigating risks, and maintaining compliance with industry standards.

Are you someone who can

• Lead the assessment and analysis of existing business processes to identify areas for improvement and optimization.
• Designing, documenting, and implementing efficient and effective business processes that align with organizational goals and objectives.
• Collaborating with IT teams, business leaders, and stakeholders to ensure seamless integration of technology solutions with business processes.
• Establishing and maintaining strong relationships with key stakeholders across the organization to drive process improvements.
• Developing and implementing change management strategies to ensure smooth adoption of new processes and technologies.
• Providing guidance and leadership in managing the cultural and behavioral changes associated with process improvements.
• Defining key performance indicators (KPIs) and establishing monitoring mechanisms to track process performance.
• Regularly reviewing and analyzing process metrics to identify trends, issues, and opportunities for continuous improvement.
• Establish ROIs for new initiatives to create measurable value for the company.
• Staying current with industry trends and emerging technologies to drive innovation and envision the future of business process architecture.
• Promoting a culture of innovation and continuous improvement within the organization, inspiring a forward-looking approach.
• Identifying and evaluating foundational technologies that can enhance the organization's operational efficiency and effectiveness.
• Collaborating with IT teams to implement and integrate these technologies into the business processes effectively.
• Strategy and business analysis in support of the development of Business Architecture reference models
• Working with the business, operations and technology stakeholders to help develop and update the enterprise views to represent ‘what’ the business does
• Assist with the assessments and mapping of business capabilities and value streams to end to end processes, information and supporting technologies
• Develop an understanding of existing architecture landscape, across multiple domains, including process and technology
• Understand current customer, partner and employee journeys, associated pain points and challenges
• Manage and maintain a business architecture knowledge base, key artefacts including the Business Architecture Playbook and architecture models
• Act as a representative of the Business Architecture team, providing insight and education on what the capability does and its value to wider business
• Provide architectural direction to business and digital technology teams.
• Develop and maintain architectural blueprints and reference architectures in line with business objectives.
• Identify and escalate potential risks that may lead to increased costs
• Increase knowledge and understanding of financial processes and adhere to required operating standards
• Comply to and support by enforcing enterprise architecture standards, policies and procedures
• Set up solution design authority with the enterprise governance in appropriate projects
• Participate in the systems development life cycle and manage technical risks throughout the project
• Deliver the high-level solutions architecture design and the detailed solutions architecture design.
• Participate in the reviewing of business cases, functional requirement specifications, integrated business requirement specification and technical system specification of the project.
• Acquire and disseminate specialist knowledge with peers and professional organisations to ensure operational effectiveness.
• Confer with end users, clients, or senior management to understand business requirements for complex development or enhancements.
• Assist with gap analysis and business cases including cost and effort analysis.
• Implement business processes according to benchmarks and the shared values.
• Review and report on the performance of business processes.
• Analyse the internal service delivery processes and come up with innovative ideas, and participate in working groups to improve and streamline processes, increase revenue, drive efficiencies and minimise redundancy and waste.
• Monitor and control the quality of business processes in terms of defined standards.
• Develop a people development plan for area of accountability to support Business and Group strategies.
• Lead implementation of performance management plan that optimises delivery and builds a culture of recognition and fairness across the business area.
• Align own development to industry trends and development and influence development strategies of the business.
• Encourage, establish and maintain strategic relationships across multiple functional areas to enable collaboration and knowledge sharing.

You will be an ideal candidate if you have:

• Minimum qualification: Honours or Post Graduate Degree in a relevant field 
• Preferred qualification: Masters in a relevant field or an MBA 
• 8 - 12  years experience in a similar environment, of which 3 - 4 years ideally at executive level 
• Proven experience as a Lead/Senior Architect or in a similar architectural leadership role. 
• Strong understanding of architecture principles, design patterns, and best practices. 
• Excellent leadership and communication skills with the ability to convey complex technical concepts to diverse stakeholders. 
• Experience working in Agile/Scrum environments. 
• Proficiency in architecture modelling tools and familiarity with cloud technologies. 
• A strategic thinker with the ability to balance short-term and long-term goals. 
• Exceptional problem-solving and decision-making skills

You will have access to: 

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description

• Hello Future Fraud Administrator,
• RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.
• United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.
• In this role, you will be required to action identified fraud incidents, execute appropriate fraud mitigation interventions based on the type of fraud in order to prevent further losses that may be incurred by the bank or clients, report system failures that poses a risk to the bank and clients or staff or external parties that pose a fraud risk to the bank or clients. People, processes or systems that pose a fraud risk to the bank and clients should be addressed and reported.

Are You Someone Who Can:

• Minimize financial losses to FRB and clients by executing detection duties and interventions as soon as fraudulent incidents have been detected.
• Deliver exceptional service that exceeds Clients’ expectations through proactive, innovative and appropriate solutions that are delivered in a timely manner.
• Feedback to clients on a regular basis until the incident is closed and the client is satisfied with actions taken. It includes explaining the fraud investigation process and return of secured funds to the client and the gathering required documentation.
• Build productive working relationships with various experts and counterparts within the banking industry and the broader fraud community.
• Active participation in and contribution to specialist practice forums to share information and insights across the business.
• Conduct detection activities and fraud intervention in line with applicable laws and processes to effect quick resolution of fraudulent matters
• Execute fraud detection practices according to the identified fraud event types, and manage cases end to end from detection to resolution using appropriate guidelines.
• Analyse and compare transactions and documents to determine authenticity and assign required Client identification category (find Client not fraud, find Client is fraud, can't find Client) and fraud type.
• Open SECM fraud cases and compile relevant and comprehensive case related documentation in the required format for the appropriate resolution of fraud cases.
• Manage cancellation process for required transaction method based on product (e.g., card, digital or accounts) of fraudulent activity by cancelling cards or putting holds on accounts. Provide access to transact once Client has been identified.
• Liaise with relevant internal and external stakeholders including bureaus and other banks to ensure correct validation of Client information and security checks.
• Extract and share insights, trends and lessons learnt from root cause analysis applied in detection to inform further fraud prevention improvements across a wide range of processes and systems.
• Compile and communicate accurate and timely reports on fraud cases and track progress made. Keep key stakeholders informed of case status including updating relevant information systems and tools (e.g., SECM, Hogan etc.) accessed by the fraud community.
• Manage own development to increase own competencies.
• Demonstrates pride in the organization’s brand, services and products by consistently delivering on the brands promise.
• Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed timeframes and according to quality standards.
• Stay relevant and up to date with legislations and new development.
• Maintain a positive attitude and respond openly to feedback.
• Handle stress in ways that do not negatively impact others.
• Take ownership of personal career development, leveraging formal and informal opportunities.
• Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices.
• Continually share, debate and communicate learning’s.
• Flag and debate issues constructively.
• Contribute to a friendly, co-operative climate in working with others to achieve collective goals.
• Be sensitive to others’ feelings, needs, values, views and attitudes and be courteous and diplomatic when dealing with difficulties and problems others may be experiencing (EQ).
• Ensure cross skilling plan is implemented.

You Will Be An Ideal Candidate If You:

• have a Diploma or equivalent in Finance, Business, Criminal Justice, Risk Management, or a related field. a Bachelor's degree in Finance, Business Administration, Forensics, Criminal Justice, or a related field would be advantageous. 
• have 1 to 3 years’ experience in a similar environment.

You Will Have Access To:

• Opportunities to network and collaborate
• Challenging Work
• Opportunities to innovate