Trending Jobs at Telesure Investment Holdings (TIH)

Job Purpose

• Provide administrative, analysis and project support to relevant distribution channel related to motor claims, whilst effectively building and maintaining relationships with internal and external stakeholders.

Responsibilities

Client & Customer Management

• Help manage clients by carrying out standard activities and providing support to others. Handle queries from internal and external customers within set SLAs and in line with standard operating procedures.

Stakeholder Engagement

• Support stakeholder engagement by arranging actions, meetings, and events.

Administration

• Ensure document management process is managed within SLA and in accordance to the standard operating procedures. Monitor outstanding salvage and handle exceptions in accordance with standard operating procedure and record the reason for exceptions. Appoint service providers in accordance with the standard operating procedures. Ensure salvage processes are performed on the as400 in accordance with the standard operating procedure. Responsible for accurately costing replacement items and thereafter, purchasing replacement items on valid claims.

Data Collection & Analysis

• Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats. Collate and analyse information for management reporting.

Operational Compliance

• Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education and reading specialist media.

Education

• Grade 12 or SAQA Accredited Equivalent (essential)

Experience

• 2-3 years within a Claims environment (Essential); 
• Experience within the Short Term Insurance Industry (Advantageous); Experience within a Retail/Technology environment (Advantageous).

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Job Purpose

• Cultivate and maintain relationships among business partners, while supporting the development of strategies to increase revenue for TIH.

Responsibilities

Partner/Stakeholder Engagement

• Liaise with partners and all relevant internal stakeholders to communicate needs, drive effectiveness, resolve issues and create synergy and negotiate contracts and commercials with partners.

Innovation Strategy, Pipeline and Roadmap

• Champion and manage new projects to grow partnership within the innovation road map. Develop and execute plans for strategic growth and ensure the right resources are in place to execute on the strategy.
• Forecast for strategic changes and growth initiatives.

Client & Customer Management (Internal)

• Act as a business partner to important internal customers and manage relationships with them, while taking guidance from senior colleagues.
• Develop and maintain business relationships to build the brands and the business.

Horizon Scanning

• Maintain deep understanding of current technology, database management, procedures and practices, and future trends through ongoing education or market research.

Policy Development & Implementation

• Help develop procedures for an area of the organisation, and monitor their implementation.
• Responsible for the contracts and SLA agreements between the Partner, TIH / the brands and driving adherence thereof.

Budgeting & Costing

• Deliver and manage a budget for an area of the organisation or conduct complex analyses on budget progress in other areas of the organisation. Track progress against budgets within established finance systems and report variances to more senior colleagues.

Insights and Reporting

• Analyse and report on all partner initiatives and report on all key business metrics.

Project Management

• Manage a portfolio of projects while reporting to senior colleagues.

Work Scheduling and Allocation

• Develop medium- or long-term work schedules that enable the organisation to achieve its business goals. Involves coordinating across multiple teams.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.

Education

• Bachelor degree in Business Management / Administration (Essential); Post-grad degree in Business Management (Advantageous)

Experience

• 2 to 3 years in Strategic Partner Management role (Essential); Project Management experience (Advantageous).

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Job Purpose

• Obtain and capture information from insured or designated persons for purpose of settling claim with insurance carrier. To assist with administrative amendments, provide information and insights on policies, additional benefits and up-sell products to the customer.

Responsibilities

Customer Management (External and Internal)

• Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.

Customer Needs & Analysis

• Ask questions and probe for clarity to gathers relevant information to assist in resolving customer request.

Up-sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and influence the customer to make a purchase.

Correspondence

• Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customised responses (internal and external).

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Administration

• Update policy information e.g change of address, change policy holder details, banking details and attend to the customer request on a range of policy related issues. Provide best practice support to customers on the administration process requirements and other departmental systems, in line with claims policy, rules and SLAs.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Work Scheduling and Operational Compliance

• Work according to an assigned schedule.
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Education

• General Education Matric

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Job Purpose

• Obtain and capture information from insured or designated persons for purpose of settling claim with insurance carrier. To assist with administrative amendments, provide information and insights on policies, additional benefits and up-sell products to the customer.

Responsibilities

• Customer Management (External and Internal)
• Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard. Customer Needs & Analysis Ask questions and probe for clarity to gather relevant information to assist in resolving customer requests.
• Up-sell Customer Propositions
• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and influence the customer to make a purchase.
• Correspondence
• Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customized responses (internal and external).
• Operational Compliance 
• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
•  Administration
• Update policy information e.g. change of address, change policy holder details, banking details and attend to the customer request on a range of policy related issues. Provide best practice support to customers on the administration process requirements and other departmental systems, in line with claims policy, rules and SLAs.
• Personal Capability Building 
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Work Scheduling and Operational Compliance 
• Work according to an assigned schedule. Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Education

• Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous); STI Qualification (Advantageous); Class of Business (Advantageous); Customer Service certificate/or related qualification (Advantageous)

Experience

• 2 or more years customer service experience (Essential); 
• 1 year call centre experience in Financial services industry (Advantageous).
   

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Job Purpose

• To partner with operational heads, to ensure that financial information is reported in line with IFRS standards, company policy and business requirements. Provide commercial and financial oversight in supporting the operational heads, while monitoring performance to approved budgets. Maintain appropriate communication channels between finance and business.

Responsibilities

Financial Management & Control

• Track progress against budgets within established finance systems and report variances to more senior colleagues.
• Work within established systems to deliver prescribed outcomes for a designated area of financial control. Able to monitor and control expenditure. Able to interpret the impact of unusual figures identified by analytical review. Able to prepare budgets and forecasts in cooperation with senior managers.

Data Collection & Analysis

• Anomalies are identified and then investigated together with financial accountants to ensure processing is
• complete and accurate. If the investigation does not yield
• satisfactory results, the management accountant proceeds to investigate the source of data Analyse financial
• data, extracts and define relevant information. Interpret data for the purpose of determining past financial
• performance and forecast preparation by business unit and consolidation into personal lines.

Cost Accounting

• Evaluate costs and identify variances or opportunities to improve profitability and increase profitability for more senior colleagues.
• Perform ratio analysis as well as the interpretation of variances eg. surplus ratio, claims ratio, expenses ratio, and other cost accounting metrics.

Budgeting & Costing

• Track budgets and report variances to more senior colleagues.
• Deliver a budget for an area of the organisation or conduct complex analyses on budget progress in other areas of the organisation. Running staff lists to ensure each business unit / cost centres have the correct allocation. Budget system management. Assist heads with population of templates.
• Liaise between key stakeholders in order to ensure that the budget is accurate and follows logic.
• Provide instruction and answer questions relating to budget procedures. Identifies budget issues, provide alternative solutions, and resolve problems.
• Manage the various budget iterations between heads and exco expectations.

Operational Compliance

• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Insights and Reporting

• Prepare and coordinate the completion of various financial reports.

Personal Capability Building

• Keep abreast of laws and regulations that apply to this particular function or field of professional expertise, maintain up to date compliance.

Education

• Bachelor of Commerce: Finance (Required)

Experience

• Minimum 2 years’ Financial Management Accounting experience 
• 2 years’ Financial Services background (Advantageous).

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Job Purpose

• Supervise a team of analysts using data to extract quantifiable insights from past trends and current conditions that increases TIH's profitability and improve efficiency. Development and maintenance of predictive models to estimate the future claims costs. The primary role is to enable a team of analysts to turn data into knowledge to enable and improve key business processes.

Insights and Reporting

• Contribute to the design and creation of reporting templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations. Work with the central data visualisation team to ensure all recurring business intelligence reporting is done from the central business intelligence infrastructure and is fit for purpose, up to date and correct. Ensure useful insights resulting from ad-hoc analysis are built into the central recurring business intelligence reporting infrastructure.

Stakeholder Engagement

• Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.

Data Collection & Analysis

• Use data from a wide range of sources to analyse key themes and identify
• possible impacts on the business. Continuously explore the business unit’s data and discover business intelligence (meaningful trends, anomalies, patterns and relationships within the data).

Data and Analytics Strategy

• Make recommendations to improve data and analytics systems and platforms,
• contributing to the continuous improvement and refinement of data and analytics strategy.

Performance Improvement through Business Intelligence

• Create basic algorithms and support creation of more complex algorithms that
• identify patterns in structured data. Partner with different business stakeholders and internal clients to ensure the collection of data in accordance with model standards. Use business intelligence to advise business unit executives and management where to improve their business management and efficiency. Oversee and takes responsibility for implementation (testing, issue resolution) of modifications to business unit systems and applicable central business intelligence infrastructure.

Analysis Requirements Identification

• Collect analysis requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to identify business
• intelligence, reporting and data analysis needs.

Project and Program Planning

• Set clearly defined objectives and plan activities and projects well in advance
• and takes account of possible changing circumstances. Manage time effectively and identify and organise resources needed to accomplish tasks. Monitor performance against deadlines and milestones.

Data Management

• Recommend data quality metrics, and ensure they are documented and tracked.

Performance Management

• Develop and propose own performance objectives; take appropriate actions to
• ensure achievement of agreed objectives, using the organisation's performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.

Building Capability

• Develop personal capabilities using existing formal and informal training
• opportunities, while also coaching others as required. Consult others and shares information and expertise with them and adapt to the team. Recruit staff of a high calibre and provide staff with development opportunities
• (coaching, mentoring, training etc.). Set appropriate standards of behaviour and build and support retention strategies.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Education

• Bachelor's degree in Informatics, Computer Science, Business Management, Statistics, Economics or similar (bachelor degree requirement might be waived with proven specialised training/certifications at University level statistics, programming, analytics and business management (i.e. via online MOOCs) (Essential)

Experience

• 4 or more years' of proven business intelligence analysis or related experience (Essential); Experience and knowledge of the financial insurance industry (Advantageous); Knowledge of multiple business functional areas (Advantageous). 2 or more years' experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (Advantageous)

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Job Purpose

• Plan and coordinate SEO efforts, including onsite and offsite optimisation and keyword expansion research. This role requires an analytical and perceptive professional who is a skilled communicator and able to collaborate with various teams. Be a proactive and self-starter manager who can ensure that both internal and external SEO teams are working optimally and delivering on SEO goals and targets.

Responsibilities

SEO Strategy and Roadmap

• Contribute to the creation of the SEO marketing strategy and plan by providing input regarding the implementation, as well as the execution of SEO strategies.

Stakeholder Engagement

• To liaise with key resources and stakeholders (Marketing Managers, Channel Managers, Wider Digital function and Digital Marketing Team) to ensure alignment of internal and external stakeholders.

SEO Performance

• To manage the performance of SEO across all brands, as well as the management of internal and external stakeholders to ensure delivery of all SEO requirements.

SEO Content Planning

• Develop and update the SEO plan by developing SEO content that aligns with social media, Adwords and other digital activities to ensure a well-integrated approach across all channels.

Project Management

• Plan and manage the delivery of the SEO project, using an appropriate project management methodology to give assurance that intended outcomes are achieved. Manage offsite and onsite optimisation projects with the SEO Agency and understand reporting on performance.

Leadership and Direction

• Translate the business goals and objectives to ensure the SEO strategy is aligned. Develop and grow knowledge and talent within the team in order to stay on top of the latest SEO trends.

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports by using a variety of tools to ensure we are delivering best in class insights that drive high performance through the organic channel.

Budgeting

• Manage the content and SEO budgets and report on ROI appropriately.

Compliance

• Responsible for quality control of the SEO content. Knowledgeable on GDPR, rules and regulations and ensuring compliance.

Continuous Improvement

• Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered in regards to search engine optimisation.

Personal Capability Building

• Keep abreast of SEO and integrated marketing trends and develop own capabilities by formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Organisational Capability Building

• Provide coaching to the wider marketing stakeholders to develop their SEO knowledge.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Mathematics to Matric (Essential); Relevant SEO certification (Essential); Relevant degree and/or Diploma (Advantageous)

Experience

• 4 to 5 years' experience in hands on SEO (Essential); Knowledge of standard and current SEO practices (Essential); Experience within a financial services industry and Ecommerce (Advantageous); Experience in managing SEO, within a multi-brand organisation (Advantageous). Managerial Experience: 2 or more years' proven experience as SEO Manager to deliver predetermined objectives as specified by more senior managers (Essential)