Repair Fulfilment Consultant at Telesure Investment Holdings (TIH)

Job Purpose

• Provide administrative, analysis and project support to relevant distribution channel related to motor claims, whilst effectively building and maintaining relationships with internal and external stakeholders.

Responsibilities

Client & Customer Management

• Help manage clients by carrying out standard activities and providing support to others. Handle queries from internal and external customers within set SLAs and in line with standard operating procedures.

Stakeholder Engagement

• Support stakeholder engagement by arranging actions, meetings, and events.

Administration

• Ensure document management process is managed within SLA and in accordance to the standard operating procedures. Monitor outstanding salvage and handle exceptions in accordance with standard operating procedure and record the reason for exceptions. Appoint service providers in accordance with the standard operating procedures. Ensure salvage processes are performed on the as400 in accordance with the standard operating procedure. Responsible for accurately costing replacement items and thereafter, purchasing replacement items on valid claims.

Data Collection & Analysis

• Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats. Collate and analyse information for management reporting.

Operational Compliance

• Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education and reading specialist media.

Education

• Grade 12 or SAQA Accredited Equivalent (essential)

Experience

• 2-3 years within a Claims environment (Essential); 
• Experience within the Short Term Insurance Industry (Advantageous); Experience within a Retail/Technology environment (Advantageous).