Vacancies at Brights Hardware

Job Description

• Purpose: The role aims to drive sales growth, maximise profitability and increase account penetration within a designated territory or market segment.  Key responsibilities include effectively selling company products and services, sourcing new customers, following up on leads and maintaining existing business relationships to deliver exceptional customer service, driving sales and promoting business growth, ultimately contributing to sustainable profit margins. 

KEY RESPONSIBILITIES:

• Maintain and achieve 10% monthly growth.
• Manage business operations in assigned division to achieve company goals.
• Evaluate divisional performance, identify areas of improvement and recommend and implement new strategies for performance improvement.
• Resolve business issues, address customer and team enquiries and ensure timely deliveries.
• Lead and develop a high-performing team, including recruitment, training and development.
• Identify resources, assign workloads, and manage schedules to ensure timely deliveries.
• Assist in employee recruitment, performance evaluation promotion, retention and termination activities.
• Identify skill gaps and provide appropriate training for team members.
• Drive operational efficiency, implement best practices and maintain quality and productivity
• Identify cost-reduction initiatives, manage stock efficiently and reduce dormant stock levels
• Identify areas of improvement and concern and develop action plans.
• Prepare and submit monthly SWOT reports and action plans
• Reduce dormant in the division.
• Manage stock efficiently in the department.

REQUIREMENTS:

• Matric or Equivalent
• Minimum NQF Level 5 in Business related studies
• 5 years managerial experience
• 10 years Hardware Retail experience
• Valid driver’s license
• Have a valid Driver’s Licence
• Have own vehicle (advantage)
• Dispute management & Prevention training
• Ability to deal with ER (Initiate & Chairing Disciplinary Enquiry)
• Training/Experience with Talent Acquisition
• Excellent team leader with self-motivation
• Ability to multitask
• Ability to communicate clearly & effectively (verbal & written) at all levels
• Leadership Skills (monitoring, evaluations, planning, time management & organizing skills)
• Analytical, Problem solving, conflict resolution & employee relations skills
• Good customer service, interpersonal and organizational skills
• Operational and people management skills
• Microsoft Office (Internet, E-mails, Word & Excel)

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Job Description

• Purpose: To assist customers by helping them choose a product that is best suitable for whatever need the customer has, in such a manner that the assistance of the Sales Person is appreciated by the customer when he/she purchases any product. This will include the ability to provide good customer service in such a manner that customer satisfaction is achieved, resulting in generating sales and promoting the business therefore creating sustainable growth in margins and profits.

KEY RESPONSIBILITIES:

• Attend to customers in a professional and helpful manner
• Generate more sales, ensure customer satisfaction by providing excellent customer service
• Control stock levels and doing regular stock counts
• Advise customers with regards to products, which product would be best in order to solve the customers’ problem
• Place stock orders with buyers if necessary
• Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
• Ensure merchandising is done properly and that the products are priced correctly
• Participate in perpetual stock takes
• Ensure good housekeeping of work area
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• 3 Years Sales experience in Hardware Department / product knowledge 
• 3 Years minimum experience in a similar role in a Hardware environment
• 5 basic technical supplier competency certificates
• Intermediate level merchandising standards
• In-house return per square meter standards
• Customer Service Training
• Demonstrate acceptable sales technique
• Intermediate product knowledge
• Ability to communicate effectively (verbal &written)
   

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Purpose:

• The purpose of this job is, to manage the day-to-day maintenance of stock levels within the inventory parameters on the stock system and monitor merchandising and housekeeping standards of stock on shelves in such a way that stock discrepancies are reduced in order to minimize losses. In addition this includes ensuring that stock corresponds with stock on hand that’s recorded on the stock system used and investigate issues that arise in such a manner it ensure the continuous availability of stock

KEY RESPONSIBILITIES:

• Investigate stock transfers errors in various departments as well as liaise with the stock controllers across the relevant branches to check stock on hands against computer stock.
• Liaise with the stock controller on a daily basis where there are stock discrepancies in the departments after investigations was done and have the stock adjusted accordingly.
• Assist the stock controller with the checking of credits and faulty good returned from the various branches.
• Ensure spot checks are done on department stock takes done by the various departments in the Distribution Centre.
• Comply with Health and Safety standards
• Participate in perpetual stock takes.
• Ensure housekeeping of work area.
• Perform any work-related tasks as delegated by superior.

REQUIREMENTS:

• Matric or Equivalent
• Candidates with no Matric but have a NQF 4 stock management course at minimum 54 credits will be considered
• 3 years in stock related function
• 2 years experience in the industryDemonstrate 95% accuracy in stock counts
• Ability to handle pressure
• Ability to communicate effectively (verbal & written)
• Completed merchandising training
• Planning, time management & organising skills
• Policy and procedure driven
• Accuracy, discipline and motivation
   

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Job Description

• Purpose: The purpose of this job is to deliver exceptional customer service in such a manner that external and internal customers are satisfied including delivery and transfer drivers.  This is accomplished by offering friendly customer service, ensuring clean and tidy environment and accurate loading of all customers’ products purchased ensuring that the Yard runs efficiently so that no losses of neither stock nor dissatisfied customers occur in order to have customers return to the store increasing sales and profit margins.

KEY RESPONSIBILITIES:

• Loading customers vehicles, delivery trucks and transfer trucks promptly and accurately
• Ensuring that stock is properly stacked and counted
• Assist with pulling of stock for transfers
• Reporting stock shortages
• Reporting stock breakages
• Up keeping of tidiness and cleaning of area by sweeping and upholding good housekeeping
• Assisting customers with excellent customer service and product knowledge
• Bagging of stone/ sand
• Participating in perpetual stocktakes
• Ensuring housekeeping of work area
• Performing any work related tasks as delegated by your superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role (preferred)
• Ability to deliver excellent customer service
• Ability to numerically count stock
• Able to work independently and as a team player
• Be disciplined and motivated
• Ability to handle pressure
• Ability to communicate effectively (verbal)
• Physical fitness and stamina 

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Job Description

• The purpose of this job is to ensure and maintain an efficient service, this includes following the cash register procedure and accurately ringing up sales, in such a manner that it results in an increase in customer satisfaction and continuous growth of the business.

KEY RESPONSIBILITIES:

• Greet customers as they enter the store
• Follow cash up procedure
• Check cash received by customer
• Process EFT payments
• Ensure all sales are rang up accurately and efficiently on the registers
• Pack purchase items in shopping bags
• Hand over cash drops to superior, for security measures
• Perform daily cash ups
• Be aware of suspicious looking customers
• Be aware of all promotional products on sale
• Issue gift cards, check customers reward cards and cash in points
• Responsible for housekeeping of work area
• Participate in perpetual stock takes
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role
• Brights Induction (service excellence)
• Clear credit score
• Good customer service and Interpersonal skills
• Awareness & Vigilance
• Ability to handle pressure
• Numerical skills
• Ability to work in a team and independently with minimal supervision
• Exceptional organisational ability, high attention to detail and ability to multi-tasks
• Willing to work flexible hours and holidays to meet the needs of the business
   

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Job Description

• Purpose: The purpose of this job is to ensure that stock is readily available and of good quality for customer purchase, resulting in effective and efficient operation of the organization in order to generate sales and increase growth and profit margins.

KEY RESPONSIBILITIES:

• Ensure that stock is readily available for customers to purchase.
• Check the accuracy and completeness of stock received on delivery notes or invoices from suppliers against purchase orders as well as incoming transfers received from other branches as per stated SOP
• Regular stock counts to be done against stock received as per invoices, delivery notes or incoming transfers
• Check barcodes daily when receiving stock and report irregularities
• Daily floor walks to be done in the mornings per department and regularly communicate with merchandisers to replenish shelves/stock. Immediately report gaps to Stock-Coordinator who will address matter with relevant stakeholders to improve performance
• Assist in marking and packing in the storeroom. Check if stock is sorted, marked & packed according to Department or supplier for easy tracking purposes to improve performance
• Participate in perpetual stock takes
• Perform any work related task as delegated by superior
• Ensure that all invoices to reach Admin department timeously
• Ensure that all incoming transfers are logged & distributed
• Logging of discrepancies in shorts & over books daily
• Filing of all transfers/paperwork
• Comply with Health & Safety standards
• Ensure housekeeping of work area

REQUIREMENTS:

• Matric or Equivalent
• Candidates with no Matric but have NQF 3 Stock Management course at minimum 54 credits will be considered for the position
• 2 years’ experience in the industry
• 2 years’ experience in stock related function
• 2 Years minimum experience in a similar role
• Ability to communicate effectively (verbal & written) at all levels
• Ability to handle pressure
• Computer skills – Microsoft office (Internet, E-mails, Word & Excel)
• Time management skills
• Numerically skilled

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Job Description

• Purpose: Lead Brights Hardware’s full omni-channel marketing strategy across stores, franchises and eCommerce. Drive brand growth, customer acquisition, retention and revenue across a leading Western Cape hardware and Do It Yourself (DIY) retailer. You will own the marketing function and deliver measurable impact on sales, profit and brand equity.

KEY RESPONSIBILITIES:

• Brand & Omni-Channel: Develop and execute integrated marketing plans across retail and digital. Manage campaigns, media and Return On Investments (ROI) reporting
• eCommerce & Digital: Grow online sales, optimise the customer journey and manage digital adverts and web platform.
• Product & Promotions: Turn technical product information into compelling campaigns.
• Drive promotional performance
• Customer & Public Relations (PR): Grow loyalty, retention and brand advocacy. Manage PR, agencies and key stakeholder relationships
• Leadership & Commercials: Lead the marketing team, own the marketing budget and report to the Chief Executive Officer and Executive Board on performance
• Manage social media marketing and content platforms (Meta Business Suite, LinkedIn Campaign Manager, TikTok Ads, YouTube)
• Manage marketing automation, Customer Relationship Management and customer data platforms 
• Manage eCommerce platforms and product information management systems
• Utilise Business Intelligence tools including Google Analytics 4, Power BI, Tableau and Looker Studio to track performance, report on ROI and inform omni-channel marketing decisions. Experience with retail ERP systems such as Kerridge K8, SAP, Microsoft Dynamics or Oracle will be highly valued.

KEY PERFORMANCE INDICATORS:

• Key Performance Indicators (Omni-Channel Focus)
• Revenue and profit contribution from marketing-driven initiatives (in-store + online).
• Customer Acquisition Cost (CAC), retention rate and lifetime value (LTV).
• eCommerce sales growth, conversion rate, average order value, and digital ROI.
• Brand awareness, equity and share-of-voice metrics.
• Campaign Return on Investments (ROI) and effectiveness across paid, owned and earned media.
• Loyalty programme enrolment, engagement and redemption rates.
• Media coverage quality and volume (PR value).
• Team performance, capability development, and retention.
• Budget adherence and efficiency of Advertising and Promotions spend.
• Net Promoter Score / customer satisfaction linked to marketing touchpoints

REQUIREMENTS:

• 8-12+ proven experience in marketing management
• Marketing experience in retail/consumer brands, Hardware and Do It Yourself (DIY) is advantageous)
• Proven success in omni-channel strategy, eCommerce growth and performance marketing
• Strong skills in: Google Ads, Meta Ads, GA4, CRM tools, Excel, and reporting Commercial mindset with experience managing budgets, agencies and teams
• Min qualification: 3-year National Diploma or NQF level 6 qualification in same or related field.
• Postgraduate qualification in Marketing, Business Management, Digital Marketing or a related field is advantageous
• Valid driver’s licence

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Job Description

• Purpose: To assist customers by helping them choose a product that is best suitable for whatever need the customer has, in such a manner that the assistance of the Sales Person is appreciated by the customer when he/she purchases any product. This will include the ability to provide good customer service in such a manner that customer satisfaction is achieved, resulting in generating sales and promoting the business therefore creating sustainable growth in margins and profits.

KEY RESPONSIBILITIES:

• Attend to customers in a professional and helpful manner
• Generate more sales, ensure customer satisfaction by providing excellent customer service
• Control stock levels and doing regular stock counts
• Advise customers with regards to products, which product would be best in order to solve the customers’ problem
• Place stock orders with buyers if necessary
• Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
• Ensure merchandising is done properly and that the products are priced correctly
• Participate in perpetual stock takes
• Ensure good housekeeping of work area
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent (advantageous)
• 3 Years Sales experience in Electrical Department / product knowledge 
• 3 Years minimum experience in a similar role in a Hardware environment
• 5 basic technical supplier competency certificates
• Intermediate level merchandising standards
• In-house return per square meter standards
• Customer Service Training
• Demonstrate acceptable sales technique
• Intermediate product knowledge
• Ability to communicate effectively (verbal &written)
   

go to method of application »

Job Description

• Purpose:   To assist customers by helping them choose a product that is best suitable for whatever need the customer has, in such a manner that the assistance of the Sales Person is appreciated by the customer when he/she purchases any product. This will include the ability to provide good customer service in such a manner that customer satisfaction is achieved, resulting in generating sales and promoting the business therefore creating sustainable growth in margins and profits.

KEY RESPONSIBILITIES:

• Attend to customers in a professional and helpful manner
• Generate more sales, ensure customer satisfaction by providing excellent customer service
• Control stock levels and doing regular stock counts
• Advise customers with regards to products, which product would be best in order to solve the customers’ problem
• Place stock orders with buyers if necessary
• Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
• Ensure merchandising is done properly and that the products are priced correctly
• Participate in perpetual stock takes
• Ensure good housekeeping of work area
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent (advantageous)
• 3 Years Sales experience in Plumbing Department / product knowledge 
• 3 Years minimum experience in a similar role in a Hardware environment
• 5 basic technical supplier competency certificates
• Intermediate level merchandising standards
• In-house return per square meter standards
• Customer Service Training
• Demonstrate acceptable sales technique
• Intermediate product knowledge
• Ability to communicate effectively (verbal &written)
   

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Job Description

• Purpose: The purpose of this job is to ensure that all general reception duties are achieved on a daily basis, by ensuring excellent internal and external customer service at the reception desk ensuring customer satisfaction resulting in the promotion of the business.

KEY RESPONSIBILITIES:

• Open switchboard and general receptionist duties
• Answering the telephone, direct all calls to the relevant person/department and taking messages
• Provide secretarial support
• Maintain an adequate inventory of office supplies
• Manage the distribution of stuff stationery
• Record all emailed transfers and stock orders in log book for branches and inter-branch
• Maintain a general filing system for all correspondence (emails, faxes, & quotes)
• Manage diesel cards
• Be aware of Managers and staff who are on lunch, leave, and sick leave and report on schedule sheet
• Manage coffee machine and hand out coffee machine coins to stuff
• Manage notice boards
• Resolve cash discount queries
• Check price changes and credit slips
• File shop account slips, stock adjustment & staff memo’s
• Type and print out A4 shelf talkers
• Participate in perpetual stock takes
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent (advantageous) 
• 2 Years minimum experience in a similar role
• Ability to handle pressure
• Problem solving skills
• Ability to communicate effectively (verbal & written) at all levels
• Planning, time management & organizing skills
• Excellent professional work standards
• Computer skills
• Decision making skills
• Willing to take on responsibility
• Attention to detail and high level of accuracy
• Professional and neat