Vacancies at Nimble Group

Job Purpose:

• As a Collections Consultant, your primary responsibility will be to engage with customers who have outstanding debt obligation and negotiate payment plans. This is not just about collecting; it’s about building human connections and providing solutions that benefit both Nimble and our customers.
• You will need to leverage strong communication skills and problem-solving abilities. Your success will be measured by your ability to exceed expectations.

Key Performance Areas:

Collections & Productivity:

• Achieve and exceed individual collection targets through effective communication and negotiation.
• Maintain and update accurate records of customer interactions, payment arrangements and collections actions.

Customer Engagement & Negotiation:

• Engage with customers empathetically and professionally, negotiating payment plans that benefit both the customer and Nimble.
• Resolve customer queries or disputes in a timely and professional manner, ensuring client concerns are addressed effectively to avoid delays in payments.

Compliance & Quality Assurance:

• Ensure adherence to all relevant laws, policies, and industry regulations to maintain ethical standards and minimise risks during the collections process.

Live the Nimble Values:

• Positive Impact: Be an inspiring force, contributing positively to your team.
• Get it Done: Own your role and drive results with accountability.
• Find Better Ways: Seek continuous improvement and innovation.
• Do the Right Thing: Uphold high ethical standards in every action.

Who We're Looking For:

• We are looking for candidates with at least 6 months of experience in outbound collections, sales, or customer service. If you are results-driven, thrives under pressure, reliable, have a positive attitude, enjoy working as part of a team then this could be the perfect role for you.

What You Need:

• A Matric qualification (or equivalent).
• A positive credit record and a clear criminal record.
• Strong verbal and written communication skills.
• Computer literacy and the ability to handle systems efficiently.

What You’ll Get:

• Performance-Driven Rewards: With uncapped commission, the sky’s the limit for what you can earn based on your efforts.
• Growth Opportunities: We believe in nurturing our team members for career growth. Your success here opens doors for further development within Nimble.
• Full Training Support: Comprehensive 15-day training will prepare you to succeed. We ensure that you're fully equipped to hit the ground running. Your Team Manger is dedicated to on-the-job training to ensure you are supported on your journey to success.
• Exciting Benefits: In addition to salary, enjoy benefits like WIFI Access, hybrid work opportunities, overtime opportunities, medical cover as well as health and life cover to give you peace of mind.

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Job Purpose:

• As a Collections Consultant, your primary responsibility will be to engage with customers who have outstanding debt obligation and negotiate payment plans. This is not just about collecting; it’s about building human connections and providing solutions that benefit both Nimble and our customers.
• You will need to leverage strong communication skills and problem-solving abilities. Your success will be measured by your ability to exceed expectations.

Key Performance Areas:

Collections & Productivity:

• Achieve and exceed individual collection targets through effective communication and negotiation.
• Maintain and update accurate records of customer interactions, payment arrangements and collections actions.

Customer Engagement & Negotiation:

• Engage with customers empathetically and professionally, negotiating payment plans that benefit both the customer and Nimble.
• Resolve customer queries or disputes in a timely and professional manner, ensuring client concerns are addressed effectively to avoid delays in payments.

Compliance & Quality Assurance:

• Ensure adherence to all relevant laws, policies, and industry regulations to maintain ethical standards and minimise risks during the collections process.

Live the Nimble Values:

• Positive Impact: Be an inspiring force, contributing positively to your team.
• Get it Done: Own your role and drive results with accountability.
• Find Better Ways: Seek continuous improvement and innovation.
• Do the Right Thing: Uphold high ethical standards in every action.

Who We're Looking For:

• We are looking for candidates with at least 6 months of experience in outbound collections, sales, or customer service. If you are results-driven, thrives under pressure, reliable, have a positive attitude, enjoy working as part of a team then this could be the perfect role for you.

What You Need:

• A Matric qualification (or equivalent).
• A positive credit record and a clear criminal record.
• Strong verbal and written communication skills.
• Computer literacy and the ability to handle systems efficiently.

What You’ll Get:

• Performance-Driven Rewards: With uncapped commission, the sky’s the limit for what you can earn based on your efforts.
• Growth Opportunities: We believe in nurturing our team members for career growth. Your success here opens doors for further development within Nimble.
• Full Training Support: Comprehensive 15-day training will prepare you to succeed. We ensure that you're fully equipped to hit the ground running. Your Team Manger is dedicated to on-the-job training to ensure you are supported on your journey to success.
• Exciting Benefits: In addition to salary, enjoy benefits like WIFI Access, hybrid work opportunities, overtime opportunities, medical cover as well as health and life cover to give you peace of mind.

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Job Purpose:

• To manage the collections, productivity and administrative performance of the Collections Agents against set targets

Key Responsibilities:

Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

• Management of performance against set targets
• Collections
• Productivity
• Quality
• Act as point of escalation for queries and complaints
• Ensuring understanding of the business and legislative requirements
• Full staff management
• Reporting
• Any ad-hoc duties

Living the Nimble Values, as a leader you will:

• Create a Positive Impact by leading with enthusiasm, drive positive outcomes and contribute to creating a productive work environment.
• Get It Done by demonstrating a strong sense of accountability and drive, ensuring tasks and goals are completed on time and to a high standard.
• Find Better Ways by continuously innovating and look for ways to improve processes, enhance performance and deliver better results.
• Do the Right Thing – Lead by example with integrity, ensuring decisions and actions align with the company’s values and ethical standards.

Requirement:

• A minimum of 2 year working experience in a Team Management role
• Management experience in a Collections Outbound or Customer Care environment is advantageous
• Competent in MS Office at an intermediate level
• MS Word
• MS Excel
• MS Office
• Good attendance and disciplinary record is essential

Skills / Knowledge / Attributes:

• Strong financial skills
• Target driven
• Able to manage conflict
• A proactive team player
• Strong administrative discipline
• Ability to think on your feet and use initiative
• Outstanding communication and interpersonal abilities
• Ability to listen and actively provide feedback
• Strong customer orientation (TCF approach)
• Attention to detail
• Excellent organisational and planning skills
• Willing to learn

Remuneration and Benefits Structure:

• Competitive Salary
• Performance based Incentives

Comprehensive Benefits Package, at the full cost to the Employer:

• Funeral Cover
• Group Life Cover
• Disability Cover
• Paid Maternity Leave
• Paid Birthday Leave
• WIFI access

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JOB PURPOSE

• We are seeking a results-driven and detail-oriented Corporate Debt Collection Consultant to join our Specialised Collections team.
• The successful candidate will be responsible for compiling comprehensive financial profiles of corporate debtors and associated parties, utilizing legal documentation and other sources.
• This role involves initiating and managing written and telephonic engagements with multiple stakeholders to negotiate payment arrangements on severely distressed corporate credit facilities.

KEY PEROFRMANCE AREA

As part of the Specialised Collections team, responsibilities include (but are not limited to):

• Managing assigned cases from initiation to resolution in a timely and efficient manner
• Conducting thorough debtor research and compiling accurate financial and legal case files
• Establishing right-party contact using a range of tools and resources
• Negotiating effective solutions for debt repayment or settlement
• Escalating complex cases for legal action where necessary
• Maximizing account conversion rates through strategic collections initiatives
• Performing various ad-hoc administrative and operational duties as required

REQUIREMENTS

• Minimum of 3 years’ experience in debt collections or credit management
• Excellent written and verbal communication skills
• Strong understanding of juristic persons and corporate legal structures
• Previous experience within a banking or financial services environment (advantageous)
• Proficiency in MS Office (intermediate level)
• Competence in online and database-based research
• Familiarity with collections software/systems (advantageous)

SKILLS & ATTRIBUTES

• Self-motivated and results-oriented
• Excellent negotiation and persuasion skills
• Strong problem-solving and analytical abilities
• High attention to detail and accuracy
• Ability to maintain confidentiality and exercise sound judgment
• Effective interpersonal and communication skills across all levels
• Team-oriented with the ability to work independently and collaboratively
• Proactive and able to take full ownership of assigned responsibilities
• Inquisitive mindset with a drive to understand and resolve complex issues

REMUNERATION STRUCTURE

• A basic salary
• Commission earning potential

Benefits at the full cost to the Employer

• Funeral Cover (at the full cost of the employer)
• Life Cover (at the full cost of the Employer)
• Disability Cover (at the full cost of the Employer)
• Medical Cover (at the full cost of the employer , after successful completion of the probation period)

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Job Purpose: 

• As a High Balance Collections Agent, you will be responsible for the collection of debt in more complex cases. Your ability to think on your feet, build relationships and negotiating effectively will be critical to the success of your debt collection efforts.

KEY PERFORMANCE AREAS:

Under the management / direction of the High Balance Collections Team Manager, the High Balance Collections Agent will have the following responsibilities (including but not limited to):

• Implement effective negotiation for collection and / resolution of debt and tailoring your collection efforts to the specific circumstances of each debtor.
• Treating debtors with respect and empathy, while maintaining professional boundaries.
• Ensuring accurate and timely communication with debtors regarding their accounts and any collection efforts.
• Offering flexible and manageable repayment options, where appropriate and feasible.
• Resolving disputes or issues with debtors in a fair and equitable manner.
• Maintaining compliance with all relevant laws and regulations governing debt collection practices.
• Collaborating with other departments to ensure a seamless customer experience across the entire debt collection process.
• Other Ad-hoc duties.

REQUIREMENTS:

• Minimum 3 years debt collections or credit management experience.
• Experience in collections on banking portfolios is advantageous.
• Computer Literate (MS Office) an intermediate level.
• Working knowledge of Collections system/s is advantageous.
• Ability to work in a fast paced and an ever-changing environment.

SKILLS:

• Excellent written communication skills, with a keen eye for detail and accuracy. Self-motivated and target driven.
• Strong command of the English language and the ability to convey complex ideas in a clear and easily understood manner.
• Thorough understanding of grammar rules, punctuation, and sentence structure, and ability to apply these in written communications.
• Exceptional attention to detail and a commitment to producing high-quality written work.
• Strong negotiation skills.
• Ability to build strong working relationships (internal/external) and effectively communicate with colleagues and customers / clients at all levels.
• Pro-active team player – works well in a team and contributes to the team’s success.
• Ability to take ownership of responsibilities.
• Problem-solving skills.
• Persuasive / influencing skills.
• High degree of accuracy.
• Innovative.

REMUNERATION STRUCTURE:

• Basic Salary PLUS Commission

Benefits:

• Funeral Cover (at the full cost of the employer)
• Life Cover (at the full cost of the employer)
• Disability Cover (at the full cost of the employer)
• Medical Cover (at the full cost of the employer, after successful completion of probation period)
• Subsidized schooling to PEAK Child Educare
• Paid maternity leave (in line with Company policy)

go to method of application »

Job Purpose:

• As a Collections Consultant, your primary responsibility will be to engage with customers who have outstanding debt obligation and negotiate payment plans. This is not just about collecting; it’s about building human connections and providing solutions that benefit both Nimble and our customers.
• You will need to leverage strong communication skills and problem-solving abilities. Your success will be measured by your ability to exceed expectations.

Key Performance Areas:

Collections & Productivity:

• Achieve and exceed individual collection targets through effective communication and negotiation.
• Maintain and update accurate records of customer interactions, payment arrangements and collections actions.

Customer Engagement & Negotiation:

• Engage with customers empathetically and professionally, negotiating payment plans that benefit both the customer and Nimble.
• Resolve customer queries or disputes in a timely and professional manner, ensuring client concerns are addressed effectively to avoid delays in payments.

Compliance & Quality Assurance:

• Ensure adherence to all relevant laws, policies, and industry regulations to maintain ethical standards and minimise risks during the collections process.

Live the Nimble Values:

• Positive Impact: Be an inspiring force, contributing positively to your team.
• Get it Done: Own your role and drive results with accountability.
• Find Better Ways: Seek continuous improvement and innovation.
• Do the Right Thing: Uphold high ethical standards in every action.

Who We're Looking For:

• We are looking for candidates with at least 6 months of experience in outbound collections, sales, or customer service. If you are results-driven, thrives under pressure, reliable, have a positive attitude, enjoy working as part of a team then this could be the perfect role for you.

What You Need:

• A Matric qualification (or equivalent).
• A positive credit record and a clear criminal record.
• Strong verbal and written communication skills.
• Computer literacy and the ability to handle systems efficiently.

What You’ll Get:

• Performance-Driven Rewards: With uncapped commission, the sky’s the limit for what you can earn based on your efforts.
• Growth Opportunities: We believe in nurturing our team members for career growth. Your success here opens doors for further development within Nimble.
• Full Training Support: Comprehensive 15-day training will prepare you to succeed. We ensure that you're fully equipped to hit the ground running. Your Team Manger is dedicated to on-the-job training to ensure you are supported on your journey to success.
• Exciting Benefits: In addition to salary, enjoy benefits like WIFI Access, hybrid work opportunities, overtime opportunities, medical cover as well as health and life cover to give you peace of mind.

go to method of application »

Job Purpose:

• As a Specialist Interviewer, you’ll conduct deep, structured interviews to identify top talent and detect red flags such as dishonesty, inconsistencies, or poor emotional fit.
• Your role will combine advanced behavioral interviewing techniques with the ability to create a safe and open environment, ensuring we make confident and informed hiring decisions.

Key Performance Areas:

Interviewing & Candidate Evaluation

• Conduct in-depth behavioral and competency-based interviews for prospective call center agent
• Read verbal and non-verbal cues to assess truthfulness, engagement, and authenticity.
• Probe for inconsistencies and uncover the truth behind rehearsed or embellished responses.
• Evaluate interpersonal skills, emotional intelligence, and resilience under pressure.

Rapport Building & Psychological Insight

• Build trust quickly to encourage open and honest dialogue.
• Use active listening and psychological insight to reveal genuine attitudes and values.

Collaboration & Reporting

• Partner with HR and recruitment teams to refine the ideal candidate profile.
• Maintain clear, objective interview notes with evidence-based hiring recommendations.
• Ensure ethical standards and confidentiality are upheld throughout the process.

What You Need:

Education & Qualifications

• Bachelor’s degree in Psychology, Human Resources, Criminology, Communications, or related field.
• Training or certification in behavioral interviewing, forensic interviewing, or lie detection highly desirable.

Experience

• 5+ years’ experience in recruitment, investigative interviewing, law enforcement, or psychology-related roles.
• Experience recruiting for high-volume roles (e.g., call centers, customer service) advantageous.

Skills & Competencies

• Exceptional interpersonal communication skills.
• High emotional intelligence and strong observational abilities.
• Skilled in detecting deception and evaluating authenticity.
• Proficiency in investigative questioning and structured interviews
• Strong ethical grounding and professional integrity

Key Attributes:

• Naturally curious with a sharp, analytical mind
• Confident and calm in challenging conversations
• Adaptable in tone and approach depending on the candidate
• Values-aligned and committed to fair hiring decisions
• Detail-focused with strong deductive reasoning skills