Vacancies Available at Services Seta

Description

Administration of Mandatory Grants

• Query management and follow up on queries sent to stakeholder by the deadline date
• Forward all requests for approval to the Senior Officer
• Verification of Mandatory Grants implementation
• Monitoring of Mandatory Grant project implementation
• Provide feedback on all application status to stakeholders
• Assist with queries relating to submissions and ensure their submissions are done correct by the deadline dates

Administration of Mandatory Grants Application

• Ensure all grant applications are captured correctly
• Collate information of employers between plans and reports submitted
• Ensure data for approval is correct
• Submit employee data throughout the year
• Ensuring manual submissions during submission window
• Consistent document management in the Unit

Achievement of Work Plans

• Execute work plans and drive the evidence collection in real time
• Produce reports against the implementation of work plans
• Respond to audit findings with complete evidence, on time
• Implement documented data management practices
• Comply with policies and procedures in the unit
• Record, file and ensure the availability of POP information

Requirements

• National Senior Certificate, at a minimum NQF 4
• National Diploma or equivalent qualification (NQF 6) in Financial Management, Public Administration, Business Management, or relevant fields is required
• 2 years working experience in Grant Administration and Monitoring
• Experience within the SETA environment will be advantageous

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Description

Case Management

• Administer cases on MS D365 applications platform
• Respond to or assign cases within SLA timeframes
• Investigate and respond to public complaints
• Negotiate suitable resolutions to complaints and issues
• Extract and prepare detailed report of summaries of complaint issues for operational meetings
• Follow up and ensure that appropriate changes were made to resolve public complaints
• Maintain records of customer interactions including recording details of inquiries, complaints, or comments, as well as actions taken

Business Process Development and Systems

• Microsoft Dynamics 365 Customer Engagement application optimised
• Business process maps documented and Standard Operating Procedures (SOPs) are reviewed and quality assured for Customer Engagement responses where applicable
• Stakeholder capacitation to support the introduction of new or improved processes and innovative technologies
• Customer Engagement performance metrics monitored and analysed

Data Analytics and Information

• Use Customer Engagement data dashboards for monthly and ad hoc reporting
• Analyse trends from visualisation dashboards to inform and improve Customer Engagement business processes

Achievement of Work Plans

• Execute work plans and drive the evidence collection in real time
• Produce reports against the implementation of work plans
• Implement documented data management practice
• Comply to policies and procedures in the unit
• Record, file and ensure the availability information

Requirements

• National Senior Certificate or equivalent certificate, at a minimum NQF 4
• National Diploma or equivalent qualification (NQF 6) in Public Relations or Public Adminstration or Human Resource Management or related field is required
• Minimum of 3 years’ relevant experience in customer care and/or services environment, of which 1 year must be supervisory experience

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Description

Implement Systems and Tools to Facilitate Submission and Registration and Completion of Learners on Employer Funded Skills Development

• Verification of all submitted learner documentation
• Provide feedback to employer on the outcome of the learner verifications
• Follow up on remediation requirements of learner documentation
• Recommend outcome of verification of learner documentation to Senior Officer
• Respond to queries related to Employer Funded Skills Programmes
• Maintain employers’ details
• Collect, capture, and analyse information for review purposes
• Ensure compliance to data control measures

Achievement of Work Plans

• Execute work plans and drive the evidence collection in real time
• Produce reports against the implementation of work plans
• Respond to audit findings with complete evidence, on time
• Implement documented data management practices
• Comply to policies and procedures in the unit
• Record, file and ensure the availability POP information

Requirements

• National Senior Certificate, at a minimum NQF 4
• National Diploma or equivalent qualification (NQF 6) in Business Management, Public Administration, Education, Training and Development, or relevant fields is required
• Minimum 2 years’ experience in a skills development capacity