Vacancies Available at TotalEnergies

Candidate Profile

• Grade 12 with minimum 1 year experience in petrochemical, production, and warehousing or industrial environment

Activities

HSSE

• To effectively manage and minimize HSE risk within area of responsibility by ensuring: Compliance with all HSE Policies, rules, guideline and legal requirements. Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategies. That HSE competency requirements are identified & enforced within area of responsibility

STRATEGY

• To fully manage the operation of the East London Depot within the framework of relevant legislation and regulations governing the Industry ensuring high customer service levels, effective management as well as efficient and cost effective operation of East London depot.
• To effectively manage the planning and operations of all finished products to meet the demand of the of the supply chain.
• To represent TMSA interest as a stakeholder in industry forums and committees

MARKETING / ASSET MANAGEMENT

• To physically dip tanks and record dips/ temperature accurately.
• Assist with tank / valve preparation for product receipts/issues.
• Assist Tankship operator with Tankship receipts.
• To assist bulk-serviceman in decanting of bulk additive trucks.
• To attend to COC customers, contractors and other visitors requiring service, and carry out administrative duties related to these services.
• To receive and store products and equipment and the administrative work related to these.
• To monitor and report any unsafe conditions and acts to immediate supervisor.
• Conduct minor maintenance with guidance from Supervisor/Manager
• Assist supervisor with product quality control by doing laboratory tests on product.
• To assist with the management of the One Maestro and security of the Depot ensuring safety, environmental and quality systems are maintained. 
• To ensure that the premises are kept clean and maintain housekeeping standards.
• Comply with Depot safety procedures and work instructions.
• Monitoring and cleaning of separator pits and bund areas
• To perform any other duties as reasonably requested by the Supervisor / Manager.
• Monthly Testing of the Critical Safety Barriers – 271 per month.
• Assist in shift office as and when required.
• Conduct STL as required /requested by shift supervisors.

HSSEQ / LEGAL

• To effectively manage and minimise HSE risk within area of responsibility by ensuring:
• Compliance with all HSE Policies, rules, guideline and legal requirements 
• Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategies
• That HSE competency requirements are identified & enforced within area of responsibility
• Supervise the HSSEQ of the depot to ensure constant adherence and compliance to the Companies standards, any local by laws and government legislation. 
• Supervise operational crises and problems pertaining to the depot by activating contingency plans and advising all affected parties so as to avoid any/minimal disruption of the operational activity in the Depot.
• Effectively Champion principal appointed for under One Maestro
• Ensure that HSE competency requirements are enforced within area of responsibility
• Reporting on near misses to reach the organisation's reporting index of ≥ 2
• Assist keeping of Tier 1 and Tier 2 events at 0%
• Ensuring adherence of downgraded situation/MIT mitigation put in place
• Participate in emergency drills 

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Candidate Profile

• Financial Accounting/Management, Risk & Insurance Or other relevant Business Management Diploma/Degree or equivalent.
• 3 years working experience in the financial or operations side, in the downstream oil or LPG industry. 
• A strong knowledge of the LPG equipment manufacturing industry, e.g.: cylinders, valves, tanks, pumps etc. 
• A specific understanding of the risk profiles related to the LPG industry and an interest in Health and Safety.
• A good knowledge of all relevant legislation that impacts on the Operations and Safety functions, e.g., OHS-Act and Regulations.
• Proficient with Microsoft Office Tools (Word, Excel, and PowerPoint).
• SAP work experience.

Activities

• Ensure all company operational assets are accounted for and well documented through efficient management. 
• Ensure proper storage of recovered assets along with new and revalidated bulk and small equipment. 
• Confirm that all fixed assets are barcoded and where assets are identified as redundant to be recommended for disposal or sale.
• Ensuring records are in place of recovered bulk assets to the appropriate storage site.
• To provide continued support to all internal and external stakeholders relating to the physical verification of fixed assets.
• Complete and issue a detailed monthly report on small and bulk assets through performance KPI’s
• Conducting regular site visits/audits on equipment (TGSA owned and client sites) – and issue visit/activity reports and action plans.
• Correspond with suppliers on CASM software. 
• Drafting of departmental procedures for asset management and insurance. 
• Attending to monthly property rental invoicing.
• Project manage the process on property valuations.
• Assist with the collection of documents, submission, monitoring and reporting of company insurance claims.
• Facilitate the annual company insurance renewals and collecting of information. 
• Conducting site visits/audits at depots and company owned property to check legal compliance to the OSH Act and regulations.
• Monitoring action plan close-outs on non-compliances identified within the OSH compliance audit.
• Ensure employee access to online HSE compliance management portal.

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Candidate Profile

QUALIFICATIONS/EXPERIENCE REQUIRED

• Appropriate tertiary qualification in sales/business management or administration 
• 4-6 years of marketing and sales management experience in the oil industry or comparable industry, 
• Exposure to analysing and interpreting financial statements/results either in studies or work experience
• Interacting with employees, customers, and government / parastatal and other organisations
• Good sales management, negotiation and conflict resolution skills; good analytical and presentation skills
• Good knowledge and understanding of business and legal basics
• Good knowledge and application of people management and interpersonal skills
• Good knowledge and application of TMSA’s Code of Conduct / Ethics and Policies and Procedures
• Computer literacy is a requirement (Harmony System (SAP), and SALSA)

Activities

Job Summary

•  The Key Accounts Specialist is the point of contact for the customer and handles the distribution of the brand/products or set of brands/products within assigned outlets. The Key Accounts Specialist is responsible for building and maintaining strong professional relationships with clients, ensuring visibility, achievement of sales targets and delivery of high-quality customer service to existing and potential clients. He/ she is also responsible for the collection of receivables and is the key source of information for the movement of goods/brands and one of the responsibilities is to bring back market feedback.  In their endeavour to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Agility, Empathy and Flexibility

Main Responsibilities.

• To ensure sales budgets are achieved for fuels and lubricants, and give input during the budgeting process
• To nurture, maintain and manage good customer business relationships in the Agriculture channel of trade
• To effectively manage price, rebates and discount levels and ensure all costs associated with customers are accounted for
• To ensure that under-recoveries (e.g. transport, product returns, maintenance costs, etc.) are collected
• To control the level of gross margin after variable expense (GMVE) per customer
• To manage customer credit (resolve errors, perform reconciliation), and ensure customer service delivery
• To conduct variance analysis/business reviews per customer, compare to budget and take corrective action where appropriate
• To ensure proper stock management and sales forecasting
• To monitor and control Fuel Management System suppliers and other suppliers to ensure that costs are managed
• To compile monthly business reviews and KPIs, including asset management
• To effectively control contracts and administration to ensure contractual rights and obligations are honoured

Asset & Stock Management

• Manage the Area’s operating expenditure and working capital through regular budget monitoring to ensure a reduction in costs to improve the profitability of the Company.
• To ensure that all regulatory and TotalEnergies Marketing South Africa requirements in respect of the handling, storing and distributing of our products are adhered to strictly and submissions are maintained.

GT Strategy

• To identify and collaborate on leads for GT business opportunities with the Regional Sales Manager
• To enhance existing business by bringing on board existing new business with Existing customers.
• To implement and execute promotions and marketing strategies/activities as directed to ensure marketing objectives are reached
• To collect and report market intelligence, competitor activities, pricing strategies etc.
• To investigate and initiate/propose opportunities for investments in the sales area
• To assist in controlling capital expenditure, commitments and liquidations in the sales area
• Participate in developing sales and marketing strategies

HSEQ:

• To effectively manage and minimise HSE risk within the area of responsibility by ensuring:
• Compliance with all HSE Policies, rules, guidelines and legal requirements 
• Promotion of a safe working environment and positively contributing to the company's HSE KPIs and risk reduction strategies
• That HSE competency requirements are identified & enforced within the area of responsibility

People

• To assist in developing, coaching and mentoring trainees / new sales staff to promote a positive working environment which will attract and retain skilled staff and increase productivity

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Candidate Profile

• Appropriate Degree/ Diploma or Matric plus minimum 4 years sales and marketing experience in a petrochemical marketing or comparable business environment.
• Knowledge and understanding of business and legal fundamentals.
• Exposure to analysing and interpreting of financial statement/results either in studies or work experience.
• Good sales experience, negotiation and conflict resolution skills; good analytical and presentation skills.
• Knowledge of Commercial Fuels Market in the South Africa as well as the international fuel markets are advantageous

Activities

Reseller sales management: 

• To give input on annual budgeting process and to nurture, maintain and manage good customer and stakeholder relations 
• To negotiate term and spot supply agreements with resellers in order to reach sales targets
• To effectively manage pricing, rebates and discount levels and ensure all costing associated with customers is accounted for 
• To manage the level of gross margin after variable expense (GMVE) per customer 
• To manage customer credit (resolve errors, perform reconciliation), and ensure customer service delivery 
• To conduct variance analysis business reviews per customer, compare to budget and take corrective action where appropriate 
• To ensure continued improvement in the accuracy of sales forecasting 
• To compile monthly business review and KPl's 
• To effectively manage contracts and administration 
• To ensure that all contractual obligations are honored by both TOTALENERGIES and the customer 
• To effectively forecast both long , medium end short term sales forecasts 
• To develop a robust spot market used for strategic sales to resellers 
• To ensure proper information on products is provided to customers 

Reseller strategy: 

• To participate in developing sales and marketing penetration strategies and new business models and ensure all Reseller business models are up-to-date and effectively managed 
• To develop and grow new business opportunities in the reseller market 
• To ensure that all new business leads are recoded, actioned and implemented 
• To collect and report market intelligence, competitor activities, pricing strategies
• To learn, understand and perform the MDVA(onboarding of new customer tool) process for all new and existing Resellers; ensuring submission of all required legal documents (especially the Wholesale license) and completion of all TOTALENERGIES’s cash and credit accounts application forms.
• To manage and track customers’ contracts on Docuware and ensure that the latest contracts are loaded on the system. 
• To ensure that all trading customers has both management approvals and customer acceptance filed in the appropriate customer folders.
• To communicate the Depot Safe Loading processes of petroleum vehicles to the customer in advance AND mediate the process between the customer and the relevant depots, in order to ensure smooth loading process at the beginning of loading. 
• To ensure that the correct customers’ references and TOTALENERGIES’s sales references are properly captured when placing orders. 
• To follow-up and ensure that Customers’ orders are released by the Credit team according to the agreed SLA’s. To ensure that the customer is always kept informed during the order placing process until the truck is safely loaded at the respective depot.  
• To ensure understanding of Resellers’ contracts and Incoterms; and thorough understand of the Resellers’ main terms and conditions.
• To learn the calculation of offers, pricing and rebates of all products at different depots according to the Resellers target margins.
• To conduct customers visits in order to understand customer’s needs and TOTALENERGIES’s response to those needs.
• To put forward offers and onboard new customers to assist the resellers division to achieve its BU targets.

HSEQ:

• To ensure constant adherence and compliance to company HSEQ and security standards, local by-laws, standards and legislation.
• To report near misses as directed and communicated the company’s HSEQ department.
• To ensure constant adherence and compliance to company HSEQ and security standards, local by-laws, standards and legislation 
• To effectively manage and minimise HSE risk within area of responsibility by ensuring:
• Compliance with all HSE Policies, rules, guideline and legal requirements 
• Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategies
• That HSE competency requirements are identified & enforced within area of responsibility

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Candidate Profile

• Relevant Degree in Finance or HSE is advantageous. 
• 3 - 5 years of experience in HSE or Finance environment 
• Fluent in English
• Excellent Typing skills. 
• Experienced in filing and updating records. 
• Advanced user in MS Office Products including Office 365, Powerapps platform and Power Bi 
• Ability to multitask. 
• Good organizational skills Flexibility / adaptability. 
• Ability to maintain confidentiality is essential. 
• Customer-service orientation. 
• Valid code 08 License

Activities

Financial management, Administration and General 

• Management of Joint Department Budget including monthly and quarterly reporting 
• Coordination of departmental budgeting process (LTP)and input into financial system 
• Capturing of meeting minutes 
• Management of Journal process for provisions and accruals 
• Completion of journals for the division on a monthly basis 
• Reporting on progress of the overall HSSE workplan 
• Contract and document management and archiving 
• Management of the HSSE Calendar and scheduling of activities 
• Overseeing and scheduling of ICC programme 
• Assistance with Scheduling of group Missions 
• Management of the Procure to Pay process for the division including traceability of all documents for audit purpose 
• Management of HSE inventory (PPE, Equipment, Assets) 
• Data Capturing –RAMSES, INTELEX, SAP, TL, MS Office 365 
• Management of document upload on various Microsoft TEAMS, Sharepoint, Yammer, Planner, PowerBI platforms 
• Any adhoc instruction from the HSSE Management 

HSSE Reporting 

• Completion of the Weekly, Monthly, Quarterly reports for management 
• Continuous updating of relevant KPI’s on all platforms 
• Management, updating and improving the HSSE KPI dashboard on PowerBI 
• Management of the HSSE Sharepoint. 
• Perfect day daily reporting to all stakeholders and management of the Perfect day application 
• Management and oversight into HSE systems Complyworks, RAMSES, INTELEX, Oscar, Progress Card, ARISCU and IZI Safety

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Candidate Profile

• Relevant qualification in HSE related Field or equivalent
• At least 5 years work experience and 2 years Management Experience
• Successful completion of courses related to HSE Management Systems and Practices, and HSE legislation applicable to function requirements
• Knowledge and understanding of company policies and procedures. Knowledge and understanding of HSE legislation, regulations, by-laws and standards relating to LPG.
• English is the working language. 
• Valid code 08 driver’s license.

Activities

To effectively manage and minimize HSE risk within area of responsibility by ensuring:

• Compliance with all HSE Policies, rules, guideline and legal requirements 
• Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategies
• That HSE competency requirements are identified & enforced within area of responsibility

HSSE Operational Planning and Change Management

• Ensure implementation of current HSSE Systems and practices across all operational Units through collaborative approach with business stakeholders to ensure a strategically aligned approach to the implementation of HSSE programs.
• Contribute to HSSE strategic plan development and drive the implementation of new emerging best practices across all operational Units.
• Ensure functional and systematic planning to enable smooth implementation of all HSSE programs at Depots   
• Develop and review policies and procedures to ensure effective adoption and implementation of HSE management Systems at all Depots ensuring compliance with relevant legislative frameworks. 
• Develop procedures to ensure effective monitoring of HSE Management Systems at all Distributor and Customer sites.
• Facilitates effective business associations to drive change and enable effective implementation and embedding of HSSE initiatives and programs 
• Act as the link between HSSE experts and operational teams to implement HSSE best practices and identify areas of Risk 
• Provide continuous assessments of HSSE performance in the operational areas 
• Ensure complete and accurate incident information is captured to allow for quality analysis of incidents that facilitates informed decision making 
• Provide leadership, guidance and expert advice to key internal and external stakeholders relating to HSSE Issues in the organization. 
• Actively monitor, review and report on HSSE trends and work practices that will drive improved HSSE performance and minimize operational risk to the business
• Be accountable for the timeous preparation of reports and presentations where all necessary HSSE information related to implemented programs and achieved results is displayed, ensure that information provided is accurate and complete with analysis and recommendations. 
• Establish working relationships with all Divcom and Mancom in scope to ensure smooth delivery on expectations 

Audits and reporting

• Ensure all legislatively required licenses, permits, surveys and reports are initiated, audited, valid and compliance monitored.
• Investigation of all Events and non-conformance’s and effective implementation of corrective and preventive actions at Depots
• Recommend suspension of operational activities when justified, in consultation with the various Divisional Managers.
• Effective management of the Management Systems and performance Indicators (KPI’s)

Advising and training

• To manage continuous improvement of the HSSE Management Systems and be a HSSE Change Agent for the HSE System Management improvement at Depots. 
• Guide, advise and train Depot staff and other relevant Operational staff on changes to legislation and related impacts
• Ensuring co-ordination of HSE activities between Head Office and depots
• To ensure the HSE Training Needs Analysis of all Depot staff are correctly identified and training conducted at relevant frequencies to ensure that the appropriate level of HSE Competency is maintained at all times.

Communication/ Liaison

Provide recommendations and feedback on:

• HSSE statistical analysis and actions required addressing deviations or initiating changes to improve safety performance.
• Weekly, Monthly, Quarterly & Annual reporting on major HSSE Key Performance Indicators and HSE program implementation status 
• Represent the Department on relevant HSSE committees to ensure the successful resolution of issues between Depots and Head Office.
• Report to Management on the performance and needs for improvement of the HSSE Management System and identify trends and possible corrective action, follow through and follow up on effectiveness of corrective actions.
• Act as an LPG Industry specialist on HSE matters and represent the Organization on Health and Safety relevant Industry Working Groups (e.g. SAPIA, LPGSA). 

People Management

• To ensure effective management of employees through continuous people management, staff development and coaching / mentoring to ensure a positive working environment that will attract and retain skilled manpower and increase productivity.
• Manage HSE Officers based at Seveso sites
• Coordinate team activities/schedules, objectives and KPIs

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Candidate Profile

• National Diploma in Engineering or Equivalent Qualification 
• Experience as a maintenance planner / coordinator will be an advantage
• Be able to write detailed repair reports as well as good verbal communication skills
• A good knowledge of all relevant legislation that impacts on the operations and HSEQ functions, e.g. OHS-Act and all SANS Regulations impacting on the LPG Industry (would be an advantage)

Activities

• Schedule corrective maintenance for customers and Totalgaz depots
• Update Totalgaz depots and customers maintenance plan as required
• Coordinating maintenance breakdowns and projects with Totalgaz technicians and contractors.
• Assist with the monitoring and reporting of maintenance expenditure.
• Develop cost and time estimates of planned maintenance work
• Assist with purchasing of necessary parts, equipment, services and raise the orders in SAP/Optima for approval.
• Apply good stores (and parts) management practices to ensure the required level of critical equipment is maintained and that parts for equipment retain full reliability when stored.
• Ensure that the weekly schedule of the technicians are in line with the maintenance objectives
• Maintain all maintenance performance KPI's on a monthly basis.
• Ensure that all customer and depot compliance certificates/reports are up to date and correctly documented.
• Inputs and maintains the master data on SAP PM (Functional Locations, Materials, Equipment).
• Maintain customer and depot asset database to ensure inventory lists are correct and updated

Context & Environment

• Rapidly developing small subsidiary leading to resource and control difficulties.
• Difficult local LPG market with influx of rogue operators (leading to problems e.B.: HSEQ, cylinder management).
• Manpower and budget constraints i.e. development and project work.
• Lack of experienced LPG maintenance contractors

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Candidate Profile

• Diploma in Customer Services / Business Management or related
• Three Years experience in sales/marketing/admin related environment.
• Good understanding of financial disciplines
• Good understanding of credit related matters and associated legal implications.
• Computer literate
• Excellent communication skills - verbal and written
• Working knowledge of SAP
• Excellent planning, monitoring and follow-up ability.

Activities

ADMINISTRATION AND SUPPORT

• Direct support to National Sales & Marketing Manager, Customer Services Manager, Regional Managers and various other sales staff countrywide.
• Frequent contact with customers
• Applying for credit insurance for credit client through credit guarantee via internet
• Ongoing contact between customers and credit insurance company to facilitate credit approval
• Having to deal with varying disciplines simultaneously and having to communicate effectively at various levels. 
• Processing of purchase order to various suppliers.
• Managing the ongoing correctness of the customer database

CUSTOMER SERVICE

• Sales order creation and on time submission of sales order confirmation to customers
• Liaise with customers on deliveries for open or overdue customer orders
• Manage customer complaints
• Tracking customer payments in line with the finance department
• Sales order creation and on time submission of sales order confirmation to customers
• Interface with customers to handle both pre-sales and post-sales service functions
• Monitors of Customer Query Log
• Raising of Sales orders for approval and billing

COORDINATION

• Acts as a bridge between the customer and the company
• Manage and Co-Ordinate customer relationships
• Coordinate, analyse and improve customer service functions to meet company goals
• Evaluate current processes and identify areas for improvement and set quantifiable objectives

Context & Environment

• Availability on a 24-hour basis for order releases if needed
• Pressure of various conflicting activities with the same 48 hour service level

Additional Information

Health, Safety, environment and quality :

• Compliance with all HSE Policies, rules, guidelines, and legal requirements within area of responsibility.
• Promotion of safe working environment and positively contributing to the company HSE PI`s and risk reduction strategies
• Ensure that HSE competency requirements are identified & enforced within area of responsibility

PURPOSES

• Effectively manage activities related to credit applications, equipment on loan, customer feasibilities, customer database updating and effective communication relating to all the above for the sales department to ensure customer satisfaction.
• The job holder is accountable for providing ongoing excellent customer experience.
• The jobholder is responsible for overall customer satisfaction for all the business channels ( Cylinders , Bulk and Distributors ). They act as support for the customer service manager
• Job holder is accountable to foster a customer-centric culture in keeping with our brand image

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Candidate Profile

• Business Degree and 3 years experience gained in a petrochemical, production or business environment, 
• Understanding of TSA Network and supporting functions business models and processes, 
• Knowledge and deep entrenchment of Total’s ambitions and values as well as roadmaps, including TSA’s policies and procedures
• People Management & Communication Skills 
• English is the working language

Activities

The Territory Manager handles day-to-day operations at sites in his / her area: 

• Manage all commercial aspects of contracts with dealers 
• Oversees the implementation of all new dealers (new dealer or transfer) 
• Manages the full Contract process o CODO agreements – ensure all CODO sites have signed agreements including updated cost schedules o Ensure that at 3 years, the dealer is reviewed for cancelation or renewal through proper Business Review process 
• Recovers receivables and collects unpaid invoices 
• SALSA – adhere to the monthly KPI’s (Visit reports, Quick Checks, Action Plans, Contradictory dips); Ensure weekly site visits planned on SALSA; Recording of prospects – ensure close out in SALSA 
• Individual spends at least 70% of his time at service stations 
• Ensures compliance with the terms of the contract in the field of maintenance (Who does what?); Follows up with Maintenance team to ensure commitment to timelines

The Territory Manager develops his/her portfolio: 

• Influences the network development policy in his / her area in close collaboration with Retail Investment / Development team through organising and leading, at least once a year, a NFT meeting with maintenance, SFS, management, optimisation, development...
•  Conducts competitive and sector intelligence (prices, services, offers, innovations...) 
• Develops his/her portfolio by qualifying potential prospects and suggesting what economic terms should be granted (CODO + land)
• Reports all installation opportunities (DODO) to the development section 
• Defends existing DODO’s in portfolio by working with Investment team to identify sites that are close to end of contract/lease; Ensure that sales agreements and/or lease agreements signed within an appropriate timeline to ensure business continuation 
• Motivate for suitable QSR/non-fuel activity, including completing required documentation

The Territory Manager takes part in managing human resources and positions in the Young Dealer stations:

•  Assists in recruiting dealers, if necessary with the help of a dedicated team and / or trainer; Assists with recommending caretaker dealers as and when required
•  Applies the promotion policy in the YD model; Becomes an ambassador for the YD program by supporting the YD’s in his/her area through coaching and mentoring 
• Detailed TEMPO analysis to provide financial guidance to the YD as well as to ensure that the site financials are clear to all internal stakeholders; Completion of TEMPO reports on time as per the requirements of retail Business Support in line with the YD Steering Committee timelines
•  Ensures station staff attends compulsory training sessions (HACCP, Fire Fighting…) 
• Coaches dealers and gives them one-on-one advice 
• Assists in developing, coaching and mentoring new sales staff to promote a positive working environment which will attract and retain skilled staff

HSSE: 

To effectively manage and minimize HSSE risk within area of responsibility by ensuring: 

• Compliance with all HSSE Policies, rules, guideline and legal requirements; Including HACCP enforcement and monitoring 
• Promotion of safe working environment and positively contributing to the company HSSE KPIs and risk reduction strategies; 
• That HSE competency requirements are identified & enforced within area of responsibility. Territory Manager specific HSSE requirements: Control of standards in terms of safety and security (equipment and processes) 
• Responsible for wet stock flows and management of all sites and ensures that dealers/contractors adhere to wet stock policies and procedures 
• Assists in the investigation, management and resolving of SOC wet-stock losses 
• Ensures that dealers/contractors control delivery and unloading of product on site
• Attends and contributes to Wet-stock Committee area reviews organised by wet-stock management team 
• Ensures HACCP requirements are implemented at all food handling sites (ensures each site has submitted a portfolio of evidence and ensures the site adheres to required practises) 
• Logging of Near Misses as per agreed departmental commitments 
• Ensure all incidents logged are closed in INTELEX with the required comments by incident/site 

Context & Environment

• Optimising the performance of a defined number of service stations through independent dealers operating for their own account within the context of a competitive marketing environment with regulated and tight margins 
• The role of the Territory Manager is complex, having to manage the relationship and contract with the dealer in an environment where support is required from various internal parties. The person needs to build internal relationships for the support required and work cross functionally in order to achieve goals – ultimately the Territory Manager is accountable for everything that happens in his / her area. 
• The further complexity is to manage the tension between a healthy relationship with a dealer, whilst looking out for the interests of the company (e.g. maximizing marketing benefits and profitability for both dealers and TSA) 
• With the key requirement of the P&L Approach (TEMPO) and managing the Young Dealer program, the knowledge and skills required to be successful ranges between HR, marketing, technical and financial acumen. Ultimately to be in a position to identify financially viable solutions for each service station within the agreed operating model and convince dealers to adopt this solution