We are the only company in South Africa that partners with the South African Reserve Bank to collect all new banknotes and coins for distribution. We work closely with our four shareholding banks and customers Absa Group Limited, First National Bank, the Standard Bank of South Africa Limited and Nedbank Limited. We use the latest technology to count and ...
Read more about this company
Key Performance Areas (KPA's)
Build and maintain internal and external stakeholder relationships
- Keep customers informed in terms of team arrivals via telephone and/or email.
- Communicate all relevant information to the Team Controller: Logistics in accordance with Control Room SOPs
- Adhere to agreed radio procedures.
- Verify that all Control Room equipment and programs are in working condition and report all faults to Team
- Controller: Logistics.
- Record all client calls by completing a call log register.
Assist with the maintenance of Risk Management
- Liaise with the Risk Department to obtain comprehensive information regarding incidents and report all incidents to the relevant manager at the centre immediately.
- Adhere to SBV Risk Business Continuity plans as indicated by the Risk Department.
- Maintain accurate records of all panic activations, including time and place
Adherence to Control Room procedures/SLA
- Advise clients in advance of deliveries/collections ETA’s and special services according to SLAs and SBV procedures.
- Monitor that all runs within your centre follow the planned routes versus actual Route Execution / Route Compliance.
- Monitor and report all exceptions on planned routes, including, but not limited to time and KM’s.
Execute customer route hit rate by relocation and adjusting customer geo-fence on system accordingly.
- Verify that delivery targets are met according to SLA, adjust geo-fence on system and escalate any deviations or discrepancies.
- Monitor that all routes depart from the base on time, escalate late departures to the relevant stakeholders and provide recommendations for rectification.
- Monitor and update the system on live client turnaround times and provide recommendations to improve turnaround times.
- Identify process delays relating to client’s turnaround time and escalate to the relevant stakeholders
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Drive the organisation culture
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure business continuity.
- Manage the integration of business units into a seamless end to end solution for customers.
- Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements
Minimum Requirements: Work Experience
- 2 years’ control room experience
- Call centre experience: Advantageous
Minimum Requirements: Education
Special Training or Requirements
- PSIRA registered Grade C Control Room Operator
- Computer Literate
go to method of application »
Key Performance Areas (KPA's)
Build and maintain internal and external stakeholder relationships
- Keep customers informed in terms of team arrivals via telephone and/or email.
- Communicate all relevant information to the Team Controller: Logistics in accordance with Control Room SOPs
- Adhere to agreed radio procedures.
- Verify that all Control Room equipment and programs are in working condition and report all faults to Team
- Controller: Logistics.
- Record all client calls by completing a call log register.
Assist with the maintenance of Risk Management
- Liaise with the Risk Department to obtain comprehensive information regarding incidents and report all incidents to the relevant manager at the centre immediately.
- Adhere to SBV Risk Business Continuity plans as indicated by the Risk Department.
- Maintain accurate records of all panic activations, including time and place
Adherence to Control Room procedures/SLA
- Advise clients in advance of deliveries/collections ETA’s and special services according to SLAs and SBV procedures.
- Monitor that all runs within your centre follow the planned routes versus actual Route Execution / Route Compliance.
- Monitor and report all exceptions on planned routes, including, but not limited to time and KM’s.
Execute customer route hit rate by relocation and adjusting customer geo-fence on system accordingly.
- Verify that delivery targets are met according to SLA, adjust geo-fence on system and escalate any deviations or discrepancies.
- Monitor that all routes depart from the base on time, escalate late departures to the relevant stakeholders and provide recommendations for rectification.
- Monitor and update the system on live client turnaround times and provide recommendations to improve turnaround times.
- Identify process delays relating to client’s turnaround time and escalate to the relevant stakeholders
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Drive the organisation culture
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure business continuity.
- Manage the integration of business units into a seamless end to end solution for customers.
- Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements
Minimum Requirements: Work Experience
- 2 years’ control room experience
- Call centre experience: Advantageous
Minimum Requirements: Education
Special Training or Requirements
- PSIRA registered Grade C Control Room Operator
- Computer Literate
go to method of application »
Description
Responsible for the management of customer service
- Confirm that all ATM machines under SBV Full Custodianship at the centre are balanced as per the SLA.
- Monitor ATM balancing exception reports and implement remedial action.
- Provide recommendations and assist in always implementing improvement measures in the achievement of
- agreed ATM availability targets for excellent ATM service to customers.
- Provide feedback on ATM availability and implement effective and efficient performance improvement action
- plans for region provided by the Logistics Management.
- Liaise with respective management in terms of any possible reputational risks due to downtime of ATMs.
- Escalate client queries to the Team Controller: Logistics/HOD Logistics and confirm matters are resolved.
Manage ATM risk and provide on the job training
- Collaborate with all the relevant teams to obtain and utilise security and environmental information to minimise risk.
- Communicate, implement and enforce all relevant internal ATM policies and procedures to all employees in
- writing and verify that the acknowledgement of receipt from all staff that the procedures and policies have been read and understood
- Investigate and recommend efforts to combat and minimise ATM vandalism.
- Immediately escalate all ATM premises and leasing issues to all relevant stakeholders and check sites thoroughly when performing surprise checks.
- Perform trend and root cause analysis on all ATM related incidents including but not limited Losses, SOP transgressions and near misses and report all losses, potential losses and ATM differences to the relevant stakeholders.
- Verify that sites conform to Health and Safety procedures.
- Monitor compliance to minimum security standard requirements for the ATM and its environment on a national basis.
- Report and provide support into the investigation process in collaboration with the Risk team.
- Provide input on the content for training material and on-going support for the training of ATM staff.
Conduct On-site Inspection, ATM Audits and Balancing Reports
- Complete the full on-site inspection checklist per visit when conducting the on-site audits and provide suggestions for corrective actions when required to.
- Conduct audits to verify the strict adherence by all staff to the relevant SBV procedures & policies as well as to identify possible areas of risk to be able to implement suggestions to mitigate these risks to minimise losses, service escalations and reputational damage.
- Provide suggestions for effective corrective and preventive action plans to close all unsatisfactory audit findings and drive the implementation of the action plans provided.
- Conducts site specific risk assessments in conjunction with Risk & Governance and for new business opportunities/onboarding as well as to identify gaps and non-compliance to company policies and procedures
- and provide suggestions for corrective actions when necessary.
- Assess quality adherence and keep record of all quality audit reports in alignment with SBV policies and
- procedures and discuss the report with the Team Controller: Logistics and HOD: Logistics
- Conduct a follow up audit within a specified time frame to determine if the identified errors / findings have been rectified
- Provide feedback to ATM Custodians and HOD Logistics with regards to physical condition of ATM’s, ATM sites , and ATM Balancing (Losses), notifying the Team Controller: Logistics/HOD Logistics of any possible claims that may arise due to discrepancies in the balancing.
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Drive the organisation culture
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure business continuity.
- Manage the integration of business units into a seamless end to end solution for customers.
- Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements
Minimum Requirements: Work Experience
- 5 years’ experience in an ATM environment of which:
- 2 years’ experience as an ATM custodian
Minimum Requirements: Education
- Grade 12 with 3 years ATM operational experience
- Studying toward Business related qualification: Advantageous
go to method of application »
Key Performance Areas (KPA's)
Build and maintain internal and external stakeholder relationships
- Keep customers informed in terms of team arrivals via telephone and/or email.
- Communicate all relevant information to the Team Controller: Logistics in accordance with Control Room SOPs
- Adhere to agreed radio procedures.
- Verify that all Control Room equipment and programs are in working condition and report all faults to Team
- Controller: Logistics.
- Record all client calls by completing a call log register.
Assist with the maintenance of Risk Management
- Liaise with the Risk Department to obtain comprehensive information regarding incidents and report all incidents to the relevant manager at the centre immediately.
- Adhere to SBV Risk Business Continuity plans as indicated by the Risk Department.
- Maintain accurate records of all panic activations, including time and place
Adherence to Control Room procedures/SLA
- Advise clients in advance of deliveries/collections ETA’s and special services according to SLAs and SBV procedures.
- Monitor that all runs within your centre follow the planned routes versus actual Route Execution / Route Compliance.
- Monitor and report all exceptions on planned routes, including, but not limited to time and KM’s.
Execute customer route hit rate by relocation and adjusting customer geo-fence on system accordingly.
- Verify that delivery targets are met according to SLA, adjust geo-fence on system and escalate any deviations or discrepancies.
- Monitor that all routes depart from the base on time, escalate late departures to the relevant stakeholders and provide recommendations for rectification.
- Monitor and update the system on live client turnaround times and provide recommendations to improve turnaround times.
- Identify process delays relating to client’s turnaround time and escalate to the relevant stakeholders
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Drive the organisation culture
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure business continuity.
- Manage the integration of business units into a seamless end to end solution for customers.
- Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements
Minimum Requirements: Work Experience
- 2 years’ control room experience
- Call centre experience: Advantageous
Minimum Requirements: Education
Special Training or Requirements
- PSIRA registered Grade C Control Room Operator
- Computer Literate
go to method of application »
Description
Responsible for the management of customer service
- Confirm that all ATM machines under SBV Full Custodianship at the centre are balanced as per the SLA.
- Monitor ATM balancing exception reports and implement remedial action.
- Provide recommendations and assist in always implementing improvement measures in the achievement of
- agreed ATM availability targets for excellent ATM service to customers.
- Provide feedback on ATM availability and implement effective and efficient performance improvement action
- plans for region provided by the Logistics Management.
- Liaise with respective management in terms of any possible reputational risks due to downtime of ATMs.
- Escalate client queries to the Team Controller: Logistics/HOD Logistics and confirm matters are resolved.
Manage ATM risk and provide on the job training
- Collaborate with all the relevant teams to obtain and utilise security and environmental information to minimise risk.
- Communicate, implement and enforce all relevant internal ATM policies and procedures to all employees in
- writing and verify that the acknowledgement of receipt from all staff that the procedures and policies have been read and understood
- Investigate and recommend efforts to combat and minimise ATM vandalism.
- Immediately escalate all ATM premises and leasing issues to all relevant stakeholders and check sites thoroughly when performing surprise checks.
- Perform trend and root cause analysis on all ATM related incidents including but not limited Losses, SOP transgressions and near misses and report all losses, potential losses and ATM differences to the relevant stakeholders.
- Verify that sites conform to Health and Safety procedures.
- Monitor compliance to minimum security standard requirements for the ATM and its environment on a national basis.
- Report and provide support into the investigation process in collaboration with the Risk team.
- Provide input on the content for training material and on-going support for the training of ATM staff.
Conduct On-site Inspection, ATM Audits and Balancing Reports
- Complete the full on-site inspection checklist per visit when conducting the on-site audits and provide suggestions for corrective actions when required to.
- Conduct audits to verify the strict adherence by all staff to the relevant SBV procedures & policies as well as to identify possible areas of risk to be able to implement suggestions to mitigate these risks to minimise losses, service escalations and reputational damage.
- Provide suggestions for effective corrective and preventive action plans to close all unsatisfactory audit findings and drive the implementation of the action plans provided.
- Conducts site specific risk assessments in conjunction with Risk & Governance and for new business opportunities/onboarding as well as to identify gaps and non-compliance to company policies and procedures
- and provide suggestions for corrective actions when necessary.
- Assess quality adherence and keep record of all quality audit reports in alignment with SBV policies and
- procedures and discuss the report with the Team Controller: Logistics and HOD: Logistics
- Conduct a follow up audit within a specified time frame to determine if the identified errors / findings have been rectified
- Provide feedback to ATM Custodians and HOD Logistics with regards to physical condition of ATM’s, ATM sites , and ATM Balancing (Losses), notifying the Team Controller: Logistics/HOD Logistics of any possible claims that may arise due to discrepancies in the balancing.
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Drive the organisation culture
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure business continuity.
- Manage the integration of business units into a seamless end to end solution for customers.
- Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements
Minimum Requirements: Work Experience
- 5 years’ experience in an ATM environment of which:
- 2 years’ experience as an ATM custodian
Minimum Requirements: Education
- Grade 12 with 3 years ATM operational experience
- Studying toward Business related qualification: Advantageous
go to method of application »
Key Performance Areas (KPA's)
Build and maintain internal and external stakeholder relationships
- Keep customers informed in terms of team arrivals via telephone and/or email.
- Communicate all relevant information to the Team Controller: Logistics in accordance with Control Room SOPs
- Adhere to agreed radio procedures.
- Verify that all Control Room equipment and programs are in working condition and report all faults to Team
- Controller: Logistics.
- Record all client calls by completing a call log register.
Assist with the maintenance of Risk Management
- Liaise with the Risk Department to obtain comprehensive information regarding incidents and report all incidents to the relevant manager at the centre immediately.
- Adhere to SBV Risk Business Continuity plans as indicated by the Risk Department.
- Maintain accurate records of all panic activations, including time and place
Adherence to Control Room procedures/SLA
- Advise clients in advance of deliveries/collections ETA’s and special services according to SLAs and SBV procedures.
- Monitor that all runs within your centre follow the planned routes versus actual Route Execution / Route Compliance.
- Monitor and report all exceptions on planned routes, including, but not limited to time and KM’s.
Execute customer route hit rate by relocation and adjusting customer geo-fence on system accordingly.
- Verify that delivery targets are met according to SLA, adjust geo-fence on system and escalate any deviations or discrepancies.
- Monitor that all routes depart from the base on time, escalate late departures to the relevant stakeholders and provide recommendations for rectification.
- Monitor and update the system on live client turnaround times and provide recommendations to improve turnaround times.
- Identify process delays relating to client’s turnaround time and escalate to the relevant stakeholders
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Drive the organisation culture
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure business continuity.
- Manage the integration of business units into a seamless end to end solution for customers.
- Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements
Minimum Requirements: Work Experience
- 2 years’ control room experience
- Call centre experience: Advantageous
Minimum Requirements: Education
Special Training or Requirements
- PSIRA registered Grade C Control Room Operator
- Computer Literate
go to method of application »
Description
Identify Policies, Procedures, General Instructions, and other controlled documents requiring review and updates
- Responsible to design, implement, populate, update and maintain a register of all information already available on BMS and SharePoint as well as information still to be developed and published. Log and control revision status of all controlled documentation and maintain a document control register.
- Draw up a project plan for approval by the Process Change Manager to support that updates are communicated timeously to the relevant parties
Oversee the revision of all controlled and Project documentations to maintain their accuracy, relevance and alignment with current standards.
- Engage with Process Owners to conduct gap analysis assessments and identify areas for improvement.
- Participate in project meetings to ensure alignment with project goals and timelines.
- Conduct interviews with Process Owners to assess current processes against documented policies and procedures and provide actionable recommendations for improvement. Prepare comprehensive gap analysis assessments, highlighting discrepancies between planned and existing documentation, and propose updates to align with current practices.
- Support the Process Owners by obtaining the necessary information and updating documentation accordingly, including managing the review and approval process.
- Develop and submit a project plan for approval by the Process Change Manager, ensuring timely communication of updates to relevant stakeholders. Monitor and coordinate project deliverables to ensure completion within the defined timeframe.
- Provide business support to the Quality Team to facilitate continuous improvement initiatives.
Identify and validate new Policies and Procedures required for compliance
- Compile and submit an annual plan for Centre visits aimed at identifying potential new or updated policies and procedures
- Liaise with the Responsible Centre Management to schedule and facilitate on-site visits
- Conduct gap analysis assessment to verify that all operational processes are documented and to identify undocumented practices requiring formal policies and/or procedures.
- Draw up a detail project plan for approval by the Process Change Manager, ensuring that identified requirements are communicated promptly to relevant stakeholders.
- Coordinate and manage the execution of deliverables in line with the approved project plan, ensuring completion within agreed timeframes.
- Review and validate finalized policies and procedures, ensuring proper document control and alignment with quality standards prior to approval and implementation.
Document Review Process on SharePoint, data repository administration and reporting
- Complete all document reviews within the agreed timeframe
- Continuously monitor SharePoint for review notifications and reminders.
- Conduct comprehensive reviews of all documents stored on SharePoint within agreed review cycle.
- Maintain ongoing engagement with all stakeholders to facilitate the timely completion of all document’s reviews
- Publish finalised documents on the intranet and SharePoint and notify to the business via email upon completion
- Perform regular maintenance and organisation of document folders on the Intranet and SharePoint to ensure accessibility and accuracy
- Maintain and archive master copies of all policies and procedures in accordance with document control standards.
- Provide relevant reports to the Process Change Manager as per agreed timelines
Responsible for the Quality Management System document control and Master Index in relation to the ISO 9001:2015 Standards
- Assign each Policy, Procedure, Manual and Form with a unique control number.
- Maintain the Master Index record in line with ISO requirements.
- Distribute copies of all approved new and revised documents to all process owners.
- Conduct compliance audits and utilise a Quality Management System ISO 9001:2015 check list.
- Propose, develop and deliver training to close gaps identified during assessments.
- Compile and present presentations on SBV’s Quality Management System and the BMS.
- Drive the ISO awareness and BMS navigation initiatives, assisting with training where applicable.
Governance
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
- Assess the quality of both the documentation and processes to form the foundation for the input received to compile and update documentation.
Drive Process Change initiatives and undertake special projects
- Provide support to the Process Change Manager with assigned tasks during the project life cycle
- Execute special projects, including the planning and implementation of fieldwork for ISO-related assignments outside the normal scope of process change functions, while ensuring timely delivery and high-quality outputs.
Live the organization culture within one’s center
- Live the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Provide leadership to employees within the organization, creating a winning culture and high morale, Lead as an Ambassador and executor of Change.
- Act as a change Champion in periods of change to ensure continuity to operations.
Requirements
- 2 years’ experience in the review process of various company documentation
- Knowledge of Industry standards, auditing methods and ISO standards
Minimum Requirements:Education
- Grade 12
- Formal qualification in Quality/Business Management systems with a recognized institute such as SAQI or SABS: Advantageous
- Training in all aspects of ISO 9001:2008 quality system: Advantageous
- ISO Internal Auditor Related Qualification: Advantageous
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail