Vacant Jobs at Blue Label Telecoms

RESPONSIBILITIES

• Ensure the accuracy of all documentation before capturing data on to the relevant system
• Deliver efficient first-time call resolution while providing an all-round superior service and excellent employee experience
• Responsible for talent acquisition including sourcing, screening, assessment coordination and placement of candidates
• Provide employee relations advice and support
• Provide support and advice related to, among others:
• Employee Relations
• Training and Development
• Performance and Transformation
• Maintain and ensure adherence to agreed policies and procedures
• Assist and advise line managers and employees on the effective utilisation of relevant self-service options
• Maintain employee data and reporting
• Adhere to service level agreements and quality standards
• Effectively works with others to achieve shared goals
• Creates an environment that fosters and nurtures a culture of creativity which drives success
• Develops plans and prioritises initiatives that align to the organisational goals and objectives
• Understands and navigates dynamics created by processes, systems, and people
• Assesses and improves the efficiency, effectiveness, and quality of various work processes
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Takes accountability and ensures others are held to account on agreed upon performance targets
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

Requirements

SKILLS

• Written and verbal communication skills
• Report writing
• Analytical skills
• Data input and integrity
• Ability to work under pressure
• Strong Investigative skills
• Strong administrative skills
• Planning and Prioritising
• Attention to detail
• Deadline orientated
• Interpersonal skills
• Business acumen
• Analysis and Judgement
• Review and Reporting
• Managing Change
• Human resources systems and tools
• Presentation Creation
• Microsoft package

EDUCATION

• Grade 12
• HR Degree or studying towards HR Degree 

EXPERIENCE

• Minimum of 2 to 3 years relevant HR Experience
• Current knowledge of BCEA
• Must have call centre experience

go to method of application »

RESPONSIBILITIES

• Design and develop sustainable integration solutions that connect enterprise applications and systems, ensuring they meet business requirements and technical specifications
• Develop and maintain integration architecture best practices, standards, guidelines, policies, and procedures that align with the organization's overall architecture and strategy
• Identify, design, and implement reusable assets, components, templates, frameworks, and processes to support and accelerate the implementation of integration requirements
• Provide continuous improvement and exploration of industry standards and technology advances in the integration space and drive the positioning and adoption of new technologies and practices
• Identify opportunities for process improvement and automation within the integration space
• Collaborate with cross-functional teams, including architects, developers, systems analysts, business analysts and project managers, to ensure successful delivery of integration and other projects and initiatives
• Facilitate and lead forums, meetings and workshops related to integration architecture and concepts
• Ensure compliance with regulatory and security requirements for all integration solutions
• Provide technical leadership and guidance to other members of the integration community
• Provide input to business cases, benefits calculations & budgeting and assist with billing and cost recovery models
• Assist with risk management in the integration space with specific focus on current and emerging risks

Requirements

KNOWLEDGE AND SKILLS

• Knowledge about integration patterns and how to use them
• Deep knowledge about integration technologies, protocols, and message formats
• Solid microservices architecture knowledge and running microservice applications on-premises and in the cloud
• API design, development, implementation, security, and governance knowledge
• API management and API gateway knowledge
• Knowledge about integration buses and enterprise service buses
• Knowledge about asynchronous messaging systems and message and event brokers
• Event-driven and event streaming knowledge
• A basic understanding of Process Automation and RPA
• A sound understanding of the Java and Microsoft technologies and related design and implementation patterns
• Good container knowledge with basic knowledge about Kubernetes and container platforms
• Good knowledge about DevOps principles and CI/CD pipelines
• Application security and access control knowledge
• Application modernization skills and knowledge
• Detail knowledge of software development methodologies and full SDLC’s
• A good understanding of agile & iterative development methodologies
• A sound knowledge of project management principles
• Strong technical skills in enterprise integration technologies, including API management, SOA, ETL, messaging technologies (e.g., JMS, IBM MQ, RabbitMQ), event streaming (e.g., Kafka) and integration patterns
• Strong understanding of web services, RESTful APIs, microservices and integration standards
• Strong understanding of data modelling and data integration concepts
• Knowledge about security, securing integration solutions, credential flows and security technologies such as AD, LDAP, OAuth, SAML and SCIM
• Familiarity with cloud-based integration solutions and integrating with SaaS solutions like Microsoft Dynamics is a plus
• Strong leadership and written & communication skills, with the ability to work effectively with cross-functional teams