Vacant Jobs at Coloplast

• The Business Analyst is responsible for providing data and analysis as well as to assist the Commercial Development Manager in projects with an aim to improve the commercial performance of Coloplast South Africa (SA) and Sub-Saharan Africa (SSA). The Business Analyst will act as a support to the different business segments executing commercial processes, projects and initiatives to maximize business impact in South Africa (SA) and Sub-Saharan Africa (SSA).
• Main responsibilities are top line business performance analysis and insights generation in our commercial processes with report development, ad-hoc analytics and special projects being central to the role.
• You will be report to the Commercial Development Manager.

Your key responsibilities will be

• Frequently follows, analyses, and effectively communicates commercial performance against a set target with a strong focus on accuracy.
• Identify business trends by utilizing data and draw insights that can be used to strengthen the strategy and processes.
• Manage data sources, both internal and external, and ensure data integrity to allow insight reporting to facilitate managerial decision making.
• Assist Com-Ex Manager in all critical business planning and reporting, including developing business intelligence reporting.
• Coordinate with sales team for ad hoc market information (S&T, Competition, territory sizing, etc).
• Participates in key strategic projects to improve our commercial performance such as Pricing excellence, Business cases, tools and software, tenders.
• Own and manage daily CRM (salesforce.com) related activities
• Collaborates with all other business stakeholders to analyse overall performance

Professional qualifications

• CA(SA)/CIMA or other relevant Finance Degree
• 0-2 years Post Articles experience
• 1-2 years business partnering or management consulting experience advantageous
• Previous Pharma or Medtech industry experience advantageous.
• Excellent numerical skills with an analytical approach to Marketing and the ability to construct fact-based recommendations and business cases
• Strong business acumen and commercial understanding
• Strong collaboration skills across functions and cultures
• Fluent in English (written and spoken) – ideally combined with one more language
• Highly effective communication and presentation skills in addition to the ability to engage with different cultures in the SA & SSA region
• Proficient computer skills ( a must) including MS Office Suite (Word, Excel, and PowerPoint), Power Bi, Tabular Data Modelling, SQL and Python advantageous.

Personal qualifications

• Lives up to Coloplast Leadership Principles:
• Set high ambitions and challenge your team
• Be open and honest about performance
• Show visible and decisive leadership
• Focus teams on delivering business results
• High integrity and ethical behaviour
• Passionate about Coloplast Mission, Vision and Values
• Quick learner, intellectual capacity with a high degree of common sense, resourcefulness, flexibility, and solution oriented
• Very organized and structured with the ability to successfully manage deadlines as well as handle ambiguity
• Ability to balance needed attention to detail with a pragmatic view on opportunity, impact and feasibility
• Strong communication skills and ability to interact with different cultures in the SA & SSA region
• Team player with a strong “customer/service” orientation

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Essential duties and responsibilities

Consumer campaign execution

• Engage with and acccurately capture all leads, ensuring consumer database quality and completeness is maintained for each contact. 
• Reach out to assigned leads within the specified time frame, gently suggesting the products or services that best fit their needs and exploring opportunities for cross-selling or upselling. 
• Build and maintain meaningful relationships with community contacts, ensuring exceptional care and support is provided, and assisting with enrollment to Coloplast where applicable. 
• Pack, dispatch, and record all sample parcels as required. 
• Stay up to date with campaign and product training materal.

Consumer Care Program

• Connect with consumers enrolled in the Care Program, providing comprehensive support through both inbound and outbound communication channels.
• Assist with product and routine advice, early identification of complance issues or complications, as well as booking nurse consultations and follow-ups. 
• Establish and maintain consumer relationships for a lifetime dialogue. Retain existing consumers through excellent support and high satisfaction levels.
• Meet predefined KPIs with regards to quality of care and consumer engagement volumes.

Consumer queries/Complaints

• Efficiently handle consumer product complaints through detailed investigations, compassionate support, and prompt resolutions.
• Answer emails timeously to ensure that queries are responded to within SLA.

General Duties 

• Portray a positive company image and engage in professional and consumer-centric communication with customers.
• Stay up to date with and comply with all SOPs and talk tracks and provide suggestions for improvement.
• Ad hoc Consumer service-related projects which come about from time to time.