Vacant Opportunities at Broll

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the effective operations management of building and facilities.

• Performs ad hoc quality control checks.
• Ensures premises are in satisfactory condition.
• Reports all items to Operations Manager especially if complaints have been lodged.
• Ensures that urgent matters are reported immediately and attended to immediately.
• Supervises and control maintenance site staff and allocate duties.
• Performs certain hands-on maintenance work where required from time to time.

2. Assumes responsibility for the effective reapirs and maintenance of the building.

• Continuously survey buildings to identify maintenance needs.
• Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
• Responds promptly and efficiently to tenant maintenance requirements.
• Responds promptly and efficiently to duties allocated to you by the Operations Manager.
• Checks exterior and interior of buildings and identify problem areas.
• Checks all fire equipment.
• Ensures that he is familiar with how the emergency equipment functions and what the company’s emergency procedures are.
• Performs repairs where necessary and if these cannot be repaired, advises the Operations Manager immediately.Contact relevant contractor.
• Identifies daily maintenance issues, communicates with the Operations Manager and schedules the work for your attendance.

3. Assumes responsibility for ensuring professional business relations with tenants, vendors, contractors, and trade professionals.

• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate.
• Promotes goodwill and a positive image of the Company.
• Follow up on invoices to process for payment.

4. Effectively assigns task to Centre personnel, ensuring optimal performance. (Management Role)

• Assigns tasks and coordinates personnel and or contractors. Directs daily operations.
• Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.

5. Assumes responsibility for related duties as required or assigned.

• Ensures that work area is clean, secure, safe and well maintained.
• Completes special projects as assigned.
• Performs any duties that may be allocated by the company and the Operations Manager
• Familiarises himself with the emergency numbers and contractors details in order to assist the Operations Manager, or act in his absence as well as being on standby 24hrs.
• Required to be on stand by where required by the Management for emergencies.

6. Other

• The employee will be responsible for the maintenance, repairs and upkeep of all common area premises and property and his job shall include inter alia:
• Reporting on any immovable or movable property belonging to the Centre
• Attending to or assisting in the necessary repairs or maintenance of property subject to consent/authorization by the Manager
• Liaising with contractors, sub-contractors, service providers, security and cleaning personnel, etc to ensure that the property is maintained to a high standard
• Supervision of all service providers on site
• All things as are necessary to ensure that the security, cleaning, maintenance and repairs functions operate at a high standard and in keeping with instructions issued by the manager from time to time
• The employee shall keep a log of all activities performed by him for the centre operation.

PERFORMANCE MEASUREMENTS

1. Good communication and coordination exists with departments. Assistance is provided as needed.
2. Senior Management is appropriately informed of area activities and of any significant problems.
3. Ensures compliance procurement and OSH policies and regulations.
4. Company facilities are well maintained and secure and meet the needs of the Company.
5. Building operations are efficiently and cost effectively administered.
6. Current and future Building needs are well planned and budgets are established and maintained.
7. Effective business relations exist with vendors, contractors, and trade professionals.

EDUCATION/CERTIFICATION:

• Matric.
• Additional related maintenance and Building management training preferred.

REQUIRED KNOWLEDGE:

• Excellent understanding of Building management procedures.
• Knowledge of budgeting, service contracts, and leasing agreements.

EXPERIENCE REQUIRED:

• Two or more years of related experience

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Key Responsibilities:

1. Sales & Client Acquisition: Identify, target, and secure new business opportunities in the cleaning, pest control, and hygiene sectors.
2. Market Analysis: Continuously monitor the market to identify new business trends, competitor activities, and potential areas for expansion.
3. Client Relationship Management: Build and maintain strong, long-lasting client relationships through regular check-ins, ensuring their needs are consistently met and exceeded.
4. Service Presentation: Present our services in a clear and compelling manner to potential clients, demonstrating how our solutions meet their specific needs.
5. Contract Negotiations: Engage in contract negotiations ensuring beneficial terms for both the client and Broll Soft Services.
6. Collaboration: Work closely with other departments, including marketing, operations, and customer service, to ensure a seamless client experience and to develop new service offerings.
7. Reporting: Prepare and present weekly and monthly sales reports, forecasts, and any other relevant market insights to senior management.

Key Requirements:

1. Bachelor's degree preferred.
2. Minimum of 5 years’ experience in business development, sales, or a related role, preferably in the cleaning, pest control, and hygiene industries.
3. Proven track record of driving sales growth and meeting or exceeding targets.
4. Strong understanding of the industry and its key players.
5. Excellent communication, negotiation, and interpersonal skills.
6. Ability to work independently and as part of a team.
7. Strong analytical and problem-solving abilities.
8. Willingness to travel as required.

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ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the effective performance of assigned cleaning functions.
Vacuums, sweeps, and mops floors.

• Washes and dusts walls, tables, doors, light fixtures, vending machines and windows.
• Cleans and disinfects toilets, urinals, showers, tile floors, and other fixtures.
• Fills soap, toilet paper, and towel dispensers regularly.
• Empties trash containers as needed. Maintains waste receptacles and ensures that they are clean.
• Picks up litter (inside and outside) as necessary.

2. Assumes responsibility for establishing and maintaining effective communication, coordination, and working relationships with Company personnel, management, and service providers.

• Assists Company personnel and service providers as needed.
• Keeps management informed of area activities, any significant problems, and cleaning concerns.

3. Assumes responsibility for maintaining courteous, professional relations with clients and the general public.
4. Assumes responsibility for related duties as required or assigned.
Performs miscellaneous cleaning and specially requested tasks as assigned.
Maintains facility security.

PERFORMANCE MEASUREMENTS

1. Building facilities and equipment are clean, neat, and well maintained.
2. Cleaning functions are safely and timely completed in accordance with established standards, schedules, and procedures.
3. Cleaning needs and problems are promptly identified and resolved or reported.
4. Cleaning functions are well coordinated with Company operations. Assistance is provided to other personnel as needed.
5. Management is appropriately informed of area activities and of any significant problems.
6. Effective, courteous relations exist with Company visitors, vendors, and clients.

EDUCATION/CERTIFICATION:

• Matric

REQUIRED KNOWLEDGE:

• Knowledge of basic cleaning techniques and cleaning procedures.
• Understanding of related safety and OSHA requirements.

EXPERIENCE REQUIRED:

• Previous cleaning/janitorial experience helpful.

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ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for performing all Graphic Design (with social media) functions

• Work closely with the marketing team to maintain brand consistency and create graphics that align with overall marketing strategies.
• Responsible for planning concepts by studying relevant information and materials.
• Create visually compelling and innovative designs for a variety of marketing materials while ensuring consistency with the brand identity and messaging of the company.
• Collaborate with internal stakeholders to determine design requirements, objectives, and target audience needs.
• Study design briefs and determine requirements.
• Develop graphical solutions that enhance property listings, presentations, and marketing campaigns, with a focus on attracting and engaging potential buyers and tenants.
• Prepare finished art by operating necessary equipment and software.
• Utilise a deep understanding of social media platforms (e.g., Facebook, Instagram, LinkedIn) to create, schedule, and optimise engaging and on-brand content that resonates with our target audience.
• Stay up-to-date with design and industry trends, adapting strategies and campaigns accordingly to achieve maximum impact.
• Manage multiple projects simultaneously, meeting all deadlines and ensuring that deliverables are produced accurately and on time.
• Schedule projects and define budget constraints.
• Conceptualise visuals based on requirements.
• Develop and use existing illustrations, templates and other designs using software or by hand.
• Use the appropriate colors and layouts as advised by the corporate CI guide.
• Collaborate with photographers, videographers, and copywriters to ensure all components of a campaign are cohesive and aligned with the established brand guidelines.
• Ensure final graphics and layouts are visually appealing and on-brand.
• Create a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Ps, Ai, Id.
• Monitor and report on the performance of social media campaigns, suggesting optimizations based on data and insights.

2. Assumes responsibility for developing and maintaining effective public relations with customers, marketing professionals, and external business contacts.

• Establish and implements effective communication with outside contacts.
• Ensure that requests and questions are promptly, appropriately, and courteously resolved.
• Ensure that the Company’s professional reputation is maintained.

3. Assumes responsibility for related duties as required or assigned.

• Stay informed of developments in the marketing field and of markets affecting Company operations.
• Complete special projects as assigned.

PERFORMANCE MEASUREMENTS

1. Typing is accurate, neat, and promptly completed.
2. Client and management inquiries are attended. Good Business relations exist with Clients. A professional image is projected and maintained.
3. Graphic Design functions are well coordinated and support organisational objectives.
4. Marketing research is valid, reliable, and a useful tool for management.
5. Marketing programs are appropriate, effective, and reviewed regularly.
6. Effective business relations exist with vendors, contractors, and trade professionals.
7. Good communication and coordination exist with area personnel and with management. Assistance is provided as needed. Management is appropriately informed.

EDUCATION/CERTIFICATION:

• Bachelor's degree in Graphic Design or related field.

REQUIRED KNOWLEDGE:

• Knowledge of Company products and services.
• Proficient in the creative suite (Adobe InDesign, illustrator, Photoshop, Acrobat) and MS Office packages
• In-depth knowledge of social media platforms, trends, and best practices for maximizing engagement.
• Proficiency in design software such as Adobe Photoshop, Illustrator, InDesign, etc.

EXPERIENCE REQUIRED:

• A minimum of 3 years’ experience as a Graphic Designer
• Experience within the Property industry is advantageous

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ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.

• Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
• Executes established operational goals and ensures that corporate wide plans are complemented and supported.
• Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.

Assumes responsibility for the effective operations management of the Centre and facilities.

• Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
• Liaises with tenants with regards to operational problems.
• Responds to emergency call outs.
• Day to day running and control of:
• Tenant complaints
• Security
• Air Conditioning
• Cleaning, Electrical, Plumbing etc.
• Authorises of invoices for payments.
• Issues tender documents.
• Calculates operational costs for charge out to the tenants to ensure recoveries where appropriate
• Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
• Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
• Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
• Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.

Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.

• Identifies security threats and develop action plans for the prevention of incidents
• Establishes and maintains security systems for the Centre and tenants
• Monitors shops and businesses and react on emergency calls
• Establishes and maintain security information network
• Liaises with SAPS and local authorities
• Plans the manning of the center and manage guards on duty
• Determines the needs for security systems and equipment
• Communicates with tenants regarding security systems
• Develops and implements security devices
• Creates security awareness amongst staff, tenants and shoppers
• Compiles budgets and control expenditure
• Establishes emergency plans

Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.

• Develops and implements safety directives
• Completes financial forecasting duties, and generates and updates schedules for building expenditures.
• Creates safety awareness and trains staff in Health and Safety.
• Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate.  Ensures that OSHA requirements are effectively implemented.
• Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
• Oversees the procurement of furnishings and equipment in accordance with budget planning.
• Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
• Ensures that all maintenance agreements and leases are current.
• Ensures that billing discrepancies are promptly tracked and resolved.

Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.

• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate.
• Promotes goodwill and a positive image of the Company.

Effectively supervises Centre personnel, ensuring optimal performance.

• Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.  Discusses areas needing improvement.    
• Assigns and coordinates personnel. Directs daily operations.
• Identifies, develops, and implements training programs as appropriate.
• Conducts performance appraisals
• Provides measurable feedback to assigned personnel and suggestions for improved performance
• Formulates and implements employee corrective actions as needed
• Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary

Assumes responsibility for related duties as required or assigned

• Ensures that work area is clean, secure, and well maintained
• Completes special projects as assigned
• Reports on Operational expenses, foot traffic, security incidents etc.

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments - Assistance is provided as needed
• Procurement policy is fully complied with
• Senior Management is appropriately informed of area activities and of any significant problems
• Operations personnel are well trained, effective, and efficient- Appropriate supervision and assistance are provided
• Company facilities are well maintained and secure and meet the needs of the Company
• Centre or Property operations are efficiently and cost effectively administered
• Current and future Centre or Property needs are well planned and budgets are established and maintained
• Effective business relations exist with vendors, contractors, and trade professionals

QUALIFICATIONS

• Education/Certification: Matric
• Additional related maintenance and Centre management training preferred

REQUIRED KNOWLEDGE

• Excellent understanding of Centre or Property management procedures
• Knowledge of budgeting, service contracts, and leasing agreements

EXPERIENCE REQUIRED

• Five or more years of related experience, with at least two or more years of supervisory experience

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ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assisting with the following on Broking:

• Makes presentations to prospective clients as requested.
• Prospects for new leases and seeks opportunities to increase existing ones. Conducts regular site (Mall) visits and make use of online platforms for research.
• Follow up’s on outstanding documents and feedback on all outstanding items.
• Familiarising yourself with development plans, retail stats, lease agreements, mandates etc.
• Ensures that clients are satisfied with Company services.
• Obtains clients feedback and continually works to improve services.
• Resolves clients requests, complaints, and problems.
• Promotes goodwill and conveys a positive image of the Company.
• Promotes services at trade shows.
• Tracks progress toward goals.
• Keeps management informed of area activities, changes in competitive conditions, and significant problems.
• Completes required reports and records accurately and promptly
• Attends meetings as required.
• Completes special projects.
• Provides backup for other Brokers as needed.
• Sources vacant space
• Updating of client and tenant database.
• Completing reports and documents.

2. Assisting with the following on Leasing Admin:

• Typing / preparing proposals / Offers / Lease Agreements
• Updating Income Schedules
• Updating Vacancy Schedules
• Communicate with Architects to update plans
• Prepares requests for invoices
• Maintain files
• Completes accounting functions in accordance with established policies and procedures.
• Send and collect applications forms and relevant documents (FICA)
• Follow up on outstanding proposals / offers and leases
• Prepares, cancels and amends Lease Agreements, Addendums, Suretyships etc.
• Maintains regular contact with other departments to obtain information and/or to correct transactions.
• Attends and participates in meetings.

EDUCATION/CERTIFICATION:

• Post Graduate. Preferably in property studies, but other fields will be considered

REQUIRED KNOWLEDGE:

• Understanding of the internet
• Understanding of spreadsheets (excel) and word applications
• Computer Literate / email

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ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the daily receipting of tenant deposits.

• Receives Tenant Deposits on daily basis
• Follows up on Unallocated Deposits
• Post Receipts of RD’s onto system

2. Assumes responsibility for establishing and maintaining effective communication and coordination with area staff and management.

• Assists with administration in other portfolios, when on colleagues are on leave. Assists and act as substitution for area staff when on leave
• Keeps management informed of area activities and of any significant problems
• Responsible for bank reconciliations on a daily basis and ensure accurate monthly recon submission.
• Bank Charge and Interest calculation and reconciliations.
• Debit Order instruction to bank + allocation.

3. Assumes responsibility for related duties as required or assigned.

• Assists with Landlord reports, checking of rent rolls
• Runs errands as requested
• Assists with special projects as assigned
• Ensures that work area is clean, secure, and well maintained
• Assist Trust Manager when required.

PERFORMANCE MEASUREMENTS

1. Bank reconciliations are done accurately according to company schedules
2. Unallocated accounts are followed up and resolve
3. Deposits and reconciliation are accurate
4. Reports to landlords and checking of rent rolls are accurate and timely completed
5. Good working relations exist with area staff. Assistance is provided as needed. Effective coordination and cooperation exists.
6. Management is appropriately informed of area activities.

QUALIFICATIONS

EDUCATION/CERTIFICATION:

• Matric – Bookkeeping 

REQUIRED KNOWLEDGE:

• Knowledge of basic Department structure and work and information flow.

EXPERIENCE REQUIRED:

• General office experience helpful.