Latest Jobs at Kerridge Commercial Systems

Main Duties and Responsibilities

• Deal with multiple concurrent projects, prioritising and resolving conflicting demands as required.
• Define development objectives and initiate action toward meeting them.
• Ensure that all work is implemented to specification, on schedule, with good quality and within the effort estimated.
• Monitor on-going progress and report on exceptions to project and team management
• Ensure KCS programming standards, best practice and industry guidelines are adhered to
• This role will involve development of Retail applications, and delivering fixes for customers
• Carry out programming tasks from specifications against specific project timescales
• Conduct unit testing on own code with documented summary test plans, and fixing errors
• Submit code for peer review and make modifications in line with feedback received
• Participate in peer review of code and specification, making suggestions to increase quality
• Schedule own time to deliver against assigned priorities in line with agreed project timescales
• Provide clear updates on progress against assigned tasks
• Escalate problems and exceptions that need to be addressed in a timely manner, with suggested solutions and workarounds

Skills, Knowledge and Experience (Qualification, technical skills, commercial work experience, soft skills such as communication, presentation, personal attributes )

• Extensive programming experience
• Knowledge of Retail and ERP systems
• Requires a high level of understanding SQL database design and maintenance
• High level of VB.Net and C# programming skills
• Retail development skills will be beneficial
• Good communication and interpersonal skills and customer inter-facing onsite
• Project Management skills and experience of having delivered software projects to specification, within budget, on time and of good quality
• Knowledge of industry standard methodologies, tools and processes for software development
• Knowledge of software project lifecycles (PDLC)
• Knowledge of development tools and modern database technologies
• Exposure to financial management tools and reporting
• Experience using MS Office products, with good spreadsheet skills
• Experience with database reporting tools and report design within Crystal Reports
• Good general management skills in a fast paced technical operation
• Empathy with software QA and QC processes and exposure to TDD
• Confidence in presenting information both internally and to customer representatives

Equal Opportunities

• KCS Group is an equal opportunity employer and values diversity.

Development Team

• Must work from the office within a multi-layered team including team members from our UK,USA and Holland office.
• Have full access to development server and work with other team members on code merge
• Assist QA staff members on testing and documentation
• Assist with software releases
• Assist support members with customer queries and will be required at times to visit customer sites to apply a software release

Health and Safety

The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work. Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment.

go to method of application »

Role Summary:

• This role will primarily be a Software Support function.
• Some office administration duties will be required.
• Coverage for reception is essential.

Main Duties and Responsibilities:

• Support customers with problems and queries relating to the IQ Retail application software that’s of an accounting and(or) Payroll nature
• Accurately resolve problems using investigative and analytical skills
• Identify and replicate problems that require a software change by Development
• Work as part of the Support team
• Work with other departments to provide solutions to the customer
• Pro-actively taking ownership of a wide variety of calls and problems
• Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement and Support Standards & Procedures
• Managing, prioritising and progressing their adopted calls, in particular
• Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
• Regularly updating customers regarding the status of their calls
• Effectively handling complaints and call escalation requests from customers
• Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests
• Assisting less experienced members of the team with their calls
• Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
• Pro-actively using the appropriate tools to gain and share knowledge
• Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
• Alerting Senior Application Support Consultants, Team Leaders and Application Support Manager as necessary regarding any sensitive customer issues
• Following and applying the standard Commercial Software Support Procedures and Practices
• Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with the Team Leader or Application Support Manager
• Undertaking any other projects as required by the Support Manager

Essential:

• Comfortable in handling payroll queries I.e. Should be familiar with EMP501, EMP201 and EasyFile imports
• Ability to converse in both English & Afrikaans
• Proven experience in a role requiring good written and verbal communication skills
• A good knowledge of the Support Team’s Standards and Procedures.

Desirable:

• Knowledge of the IQ Retail Application software or similar
• Experience in a software support environment or similar
• Experience in a stock management environment or similar
• Accounts Consultant should ideally have an Accounting or Business Studies qualification, for example Degree, BTEC, HND or AAT

Special Conditions:

• This role may require travel, therefore a valid driver’s licence is essential
• The following shifts are available:  
• 07:00 – 16:00
• 08:00 – 17:00
• 09:00 – 18:00

go to method of application »

Role Summary:

• This role will primarily be a Software Support function.
• Some office administration duties will be required.
• Coverage for reception is essential.

Main Duties and Responsibilities:

• Support customers with problems and queries relating to the IQ Retail application software that’s of an accounting and(or) Payroll nature
• Accurately resolve problems using investigative and analytical skills
• Identify and replicate problems that require a software change by Development
• Work as part of the Support team
• Work with other departments to provide solutions to the customer
• Pro-actively taking ownership of a wide variety of calls and problems
• Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement and Support Standards & Procedures
• Managing, prioritising and progressing their adopted calls, in particular
• Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
• Regularly updating customers regarding the status of their calls
• Effectively handling complaints and call escalation requests from customers
• Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests
• Assisting less experienced members of the team with their calls
• Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
• Pro-actively using the appropriate tools to gain and share knowledge
• Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
• Alerting Senior Application Support Consultants, Team Leaders and Application Support Manager as necessary regarding any sensitive customer issues
• Following and applying the standard Commercial Software Support Procedures and Practices
• Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with the Team Leader or Application Support Manager
• Undertaking any other projects as required by the Support Manager

Essential:

• Comfortable in handling payroll queries I.e. Should be familiar with EMP501, EMP201 and EasyFile imports
• Ability to converse in both English & Afrikaans
• Proven experience in a role requiring good written and verbal communication skills
• A good knowledge of the Support Team’s Standards and Procedures.

Desirable:

• Knowledge of the IQ Retail Application software or similar
• Experience in a software support environment or similar
• Experience in a stock management environment or similar
• Accounts Consultant should ideally have an Accounting or Business Studies qualification, for example Degree, BTEC, HND or AAT

Special Conditions:

• This role may require travel, therefore a valid driver’s licence is essential
• The following shifts are available:  
• 07:00 – 16:00
• 08:00 – 17:00
• 09:00 – 18:00