Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
The World Food Programme is a leader in the global movement to achieve Zero Hunger. In 80 countries, our innovative hunger solutions are benefiting some 80 million people.
In emergencies, we get food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After the cause of an emergency has passed, we use food to help...
Job Description
Are you passionate about helping those in need? The World Food Programme is a leader in the global movement to achieve Zero Hunger.
In 80 countries, our innovative hunger solutions are benefiting some 80 million people.
STANDARD MINIMUM QUALIFICATIONS
Currently enrolled and have attended University courses in the last 12 months inclusive of having completed at least two years of undergraduate studies or have recently graduated in the last 6 months in Human resources or related field Proficiency in MS Office (Word, Excel, Power Point);
Fluent in English
JOB PURPOSE
- Support Recruitment for vacant positions including related administrative actions, longlisting, arranging assessments and coordinating recruitment schedules.
- Maintain confidential personnel records, HR databases and archives, to ensure data and files are accurately stored according to audit requirements
- Monitor HR mailbox and act on queries and requests
- Provide administrative support in drafting confirmation of employment letters, visa request letters, memos for UNLP requests and any other correspondence
- The incumbent will be tasked to conduct research on the automation of HR filing.
- Processing of all HR purchase orders
- Processing of all travel arrangements within the unit.
TERMS AND CONDITIONS
Interns receive a monthly stipend from WFP up to the maximum amount of US$1000 per month depending on the duty station of assignment.
WFP is not responsible for living expenses, arrangements for accommodation, necessary visas and related costs.
Depending on the duty station of assignment, WFP will reimburse travel ticket for candidates who are nationals of developing countries and are pursuing their studies in their home country.
WFP will recognize candidates’ educational credentials from recognised institutions that have been certified by competent international or national authorities such as the United Nations Educational, Scientific and Cultural Organization (UNESCO) or Ministries of Education;
DEADLINE FOR APPLICATIONS
Duration of internship: 6 months
Closing Date: 15 September 2017
go to method of application »
JOB PURPOSE
To deliver efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.
KEY ACCOUNTABILITIES (not all-inclusive)
Under the supervision of the Regional IT Officer, the IT Operations Officer will be responsible for service management in the Johannesburg Regional Bureau for Southern Africa, providing operational management and support in the Johannesburg office and service management oversight and support for Country Offices (CO). They will closely work with the service management team in Head Quarters (HQ) to automate, streamline and improve service delivery.
The tasks will include but not limited to:
- Management of the RB IT Service Desk staff and processes, providing support to maintain IT systems and networks to ensure seamless delivery of IT services to WFP and other UN Agency staff.
- Design and implement improvements to service management processes including Incident, Problem, Change and Service Catalogue Management, as well as tool configuration and implementation for service delivery improvements.
- Provide oversight and guidance of service management for country office IT units, working with CO IT staff to ensure that service levels are maintained, liaising with IT Service Desk or HQ as required to ensure issues are escalated and resolved in a timely manner.
- Develop and administer requirements for maintaining satisfactory service levels using Service Management processes.
- Oversee the IT procurement process, ensuring office needs are met, technical specifications and documentation are provided to support the procurement of TC/IT equipment and services at optimised cost and in line with WFP rules and regulations.
- Oversee management of vendor contracts to ensure services and equipment are delivered as per contract, payments are processed on time and service level agreements are met.
- Project manage and deploy corporate hardware and software tools for continuous service improvement and ensure disaster recovery and emergency preparedness plans are updated.
- Collate and analyse data to create accurate reports on IT/TC activities, investments and costs, identifying and implementing initiatives to increase cost and process efficiencies.
- Provide advice to managers and staff, understanding and resolving issues, and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
- Interact effectively with internal and external colleagues and user groups to understand their needs and provide appropriate technical support.
- Assist with recruitment, staff performance planning and evaluations.
- Other activities as required.
go to method of application »
Job Description
KEY ACCOUNTABILITIES (not all-inclusive)
- Receive incidents and service requests through phone, email or any other medium and log them as tickets in the Incident Management System. To assign the priority to the tickets based on Urgency and Impact of the issue;
- Provide in-country direct support during go-live operations including but not limited to on-site or remote training;
- Manage the resolution of problems, participate in knowledgebase design, participate in development of work-around and presentation on the known errors;
- Provide application management services to countries where it related to relevant master data, user management and intervention setup activities;
- Monitor the implementation of policies, procedures and standards of SCOPE and make the necessary corrections where necessary; participate in change advisory board;
- Identify commonly recurring requests for assistance and provide advice on how these can be prevented or minimised, through training, user awareness, changes in configuration etc;
- Perform analysis, diagnosis, and resolution of complex IT problems for end-users, and recommend and implement corrective solutions for remote users as needed;
- Troubleshoot the issues by remote connection to user’s machine under different environments. To troubleshoot, interpret problems and provide technical support for hardware, software, and systems. To analyse problems by using manual or automated diagnostic programs, and resolve recurring technical difficulties;
- Carry-out Configuration Management to track Configuration Items (CIs) and the dependencies between them, such as but not limited to SCOPE computers, software tools and utilities, POS terminals, and other SCOPE devices.
- Communicate with clients and follow-up on all open and pending tickets. Log issues and escalate tickets to various technical groups where necessary;
- Maintain a very high level of FCR (First Contact Resolution Rate). To regularly develop troubleshooting flowcharts, utilization and contribution to knowledge management resources to achieve faster resolution and higher FCR;
- Provide end user training on SCOPE and or service desk tool;
- Work closely with problem owners, SME’s and other stakeholders to identify problem scope and escalate where necessary. Create statistical reports and performing analysis for areas of responsibility
- Perform-to-end incident management. Responsible for time-critical service restoration and technical troubleshooting within Scope. Working with clients, internal RMT teams and third party data providers throughout the service restoration process
- Undertake additional tasks as required;
STANDARD MINIMUM QUALIFICATIONS
- Education: Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or trainings/courses.
- Fluency (level C) in English language.
- IT: Proficiency in using office application software; and efficiency in using communication applications.
- ITIL Foundation Certification desirable
- Full understanding of ITIL principles and processes
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
- More than 5 years of working experience
- Minimum 2 years of relevant experience working with Incident management system
- Minimum 1 year of relevant experience working with Cash Based Transfer (CBT) technology platforms or solutions e.g. WFP’s SCOPE, World Vision LMMS etc. desirable.
- Excellent customer service skills
- Excellent communication skills to all levels of staff
- Good in documentation.
- Excellent interpersonal, inter-cultural competencies and team player.
Gmail
Yahoomail