Application Manager at Clicks Group

Job description

Overview

An exciting opportunity has become available for an Application Manager to work within the Group IT department. The role will be based at the Head Office in Cape Town and will report to IT Solutions Delivery Executive.

Purpose and Objectives

Job Purpose

The incumbent will be expected to take responsibility for supervising and jointly (with two other Application Managers) coordinating the analysis, evaluation, development, testing, implementation and support of complex computer software applications across various Clicks areas

Job Objectives

• Assist in shaping business and IT strategy to ensure the IT Application teams have the appropriate resources within the relevant IT-budget to support business and IT innovation
• Assume management responsibility for the analysis, evaluation, development, testing, support and implementation of complex computer software applications for the Clicks Business units
• Establish project time lines and identify project tasks and procedures needed during the SDLC
• Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs.
• Recommend, develop and administer policies and procedures
• Ensure effective support delivery and excellent customer service of business application services to the business in support of business processes
• Create a conducive environment for a high performing driven team that works in an integrated manner with partners and suppliers. This is to be delivered within the HR transformation guidelines
• Implement system changes through automation, process change, management solutions and training
• Coordinate diagnostic investigations of program errors and implement or recommend solutions or methodologies for resolution
• Oversee the standardization of various documentation including, program documentation, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses
• Ensures quality and timely solutions.
• Negotiate and manage vendor contracts for Information Technology services (including SLA’s, RFP

Requirements

Qualifications and Experience

Essential

• B degree or 3 year diploma in information technology or other related subject (essential)
• On-going IT/Management training record
• Strong people management skills
• Strong demonstrable project delivery background
• Proven collaborative approach to delivery
• Strong negotiation capabilities

Desirable

• 7+ years IT application development management experience
• Project management experience
• Retail (Including ecommerce), Pharmacy and supply chain experience within IT
• DevOps knowledge and execution experience