Process Management Specialist/Process Manager at Thomson Reuters

Job Description

This is an extremely exciting time to join and be part of Risk Manages Services focus on operation excellence to enable scale and acceleration of growth for the Risk Managed Services Business at Thomson Reuters as it expands the solutions Thomson Reuters offers to corporations, financial institutions and governments to understand the risks they are exposed to through their clients.

This Is a Business That

• Delivers service with integrity and in a collaborative way so as to build trust at all levels of engagement.
• Is customer obsessed.
• Aspires to gain the respect of clients and peers, and in turn attract the best talent.
• Conducts business in a pro-active, conscientious, transparent and professional manner.
• Is committed to deliver excellent service.
• Always looks to empower others and nurture an environment of learning.
• Continually challenges itself to do things, better, faster and in a way that does not reduce quality, whilst generating profits for the firm.

The Role

Duties Include

As Process Management Specialist/Process Manager, you will act as a change agent, providing leadership to the business functions to ensure activities deliver maximum value to both the company and their customers.

• Identifying / monitoring the key drivers of cost, performance and waste across the site.
• Prioritize and implement Process Improvement projects to deliver efficiency gains.
• Lead Lean and Six Sigma based projects to deliver quality and productivity gains.
• Ensure Best Practice and Operational Excellence across the organisation.

Role Output

• Works With RMS Team Colleagues To Understand And Then To Support The Team’s Research, Data, Metrics, Analysis And Planning Needs
• Carries out research against “thought leadership” needs.
• Improves business processes and analyse benefits of changes.
• Demonstrates knowledge of processes e.g. KYC Know Your Customer), EDD (Enhanced Due Diligence).
• Drives Lean Culture.
• Recommends appropriate ways to design processes.
• Produces Fit For Purpose Presentation Materials For Meetings, Conferences
• Designs and prepares process specific materials.
• Develops client-focused presentations.
• Identifies and captures client requirements then produces functional specifications from those requirements.
• Organises and participates in any relevant training and knowledge transfer programmes:
• Current projects e.g. metrics and reporting.
• Employee Suggestion Program.
• Potential future concepts or ideas.

Requirements

Qualifications

• Knowledge of Process Excellence methods and methodologies such as Lean, Six Sigma, Workout, Project Management,
• Lean Practitioner, Green Belt a plus
• Good project management skills
• Knowledge of Salesforce system
• Works well in team environment, with sound negotiation and problem solving skills
• Strong interpersonal skills and the ability to work cross-functionally
• Able to work independently, with a team and with all levels of the organization;
• Excellent facilitation and presentation skills with solid communication capabilities and practices, both oral and written
• Leadership and change management skills
• Excellent relationship-building skills
• Performance Driven