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  • Posted: Aug 9, 2017
    Deadline: Not specified
  • MiWay is a direct short-term insurer and financial services company, offering customers a range of short-term insurance products including motor, household, homeowners, business insurance - as well as liability cover. Our business goal is to deliver great value-for-money products, and we aim to do this by following the basic principles of great customer ser...
    Read more about this company


    Retention Specialist

    Job description

    Position Description

    Key Responsibilities

    • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
    • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
    • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
    • Educate customers on active product features, service offerings, billing, charges, and product value.
    • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
    • Increase revenue through up-selling and cross-selling.
    • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
    • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
    • Creatively negotiate pricing by making offers of discounts according to Company guidelines.
    • Other duties as assigned.

    Minimum Requirements

    • Matric or equivalent
    • Regulatory exam passed (RE5)
    • Minimum 2 Years STI Experience
    • FAIS compliant for Personal lines Short-term insurance


    • Excellent short term insurance product knowledge
    • Flexible
    • Tenacity to retain clients
    • Great negotiation skills

    Method of Application

    Interested and qualified? Go to MiWay Insurance Limited on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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