Customer Care Representative (76201) at Givaudan

Job description

We are looking for a Customer care representative for our Fragrance site in Linbro Park South Africa. In this role you will be expected managed the fragrance customer accounts from date customer order is received up to date the order is despatched to the customer. Activities include order creation, monitoring inbound stock, liaising with distribution on materials due for despatch, forecasting, etc.

Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value and are skilled at fostering strong relationships.

In this exciting role you will

• Actively works to continuously improve processes
• Provide professional support for colleagues
• Builds constructive and effective relationships with cross functional teams and stakeholders
• Communicate effectively with internal and external partners by phone or via email
• Act as contact person for key internal and external stakeholders for operational topics
• Proactive co-operation with other work streams within the GBS in overseeing the end-to-end process

Day to day duties will include

• Independently create and manage customer orders in line with Givaudan best practices until delivery
• Support in the creation and manage STO’s until delivery
• Monitor progress on inbound materials to cover those customer requirements
• Investigate and answer internal and external queries
• Participate in internal and external meetings and conference calls
• Create and manage quality notifications, debit and credit notes and route cause analysis
• Report on topics directly related to your customer orders, amendments, KPI, etc.
• Raise awareness in case of issues/problems/deviations to Customer care and Planning manager.
• Identify areas of process improvements
• Arrange for master data to be entered correctly into SAP.
• Assist in maintenance of training materials and job aids
• Ensure that all relevant Internal Audit & Business Compliance guidelines, controls, policies and procedure are followed
• Adherence to service levels
• Providing daily feedback to Customer care and Planning manager

You?

Are you someone who wants to grow and shape your own world? Who thrives bring in a culture where you can express yourself in a creative environment? Who wants to collaborate and work in a team as passionate as you are? Then come join us - and impact your world.

Your professional profile includes

• Tertiary qualification in supply chain, customer service or related fields
• Minimum of 5 years’ experience in customer care management and material planning
• SAP OTC knowledge of which, to have been actively working with it during the last 2 years.
• Knowledge of PLA and other SAP modules preferred
• Experience in data management, forecasting and material planning.
• Good knowledge and application of MS Excel, PowerPoint and Word.
• Knowledge of reporting
• Excellent written and verbal communications skills
• Possess the highest level organizational skills
• You are a resourceful, reliable, independent, innovative person with the willingness to assist in cross functional tasks

Your future employer?

Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The Company achieved sales of CHF 4.7 billion in 2016. Headquartered in Switzerland with local presence in over 98 locations, the company has more than 10,476 employees worldwide. Givaudan invites you to discover more at www.givaudan.com.