Academic Operations Administrator at IIE Rosebank College

Duties & Responsibilities:

Support Centre Administration

• Implement support centre plan
• Communication: Communicate with the relevant campus staff on each support centre activity as per plan
• Written and verbal communication must be relevant to the query
• Advise Line manager of any possible challenges in time
• First Responder in assisting when problems arise
• Administration: Manage Database (including registers and other reports)
• Meticulous record keeping

Student Support

• Respond to student queries within the stipulated SLA in a calm and tactful manner
• Responsible for student document storage electronically and hard copies
• Processing of student registration
• Assessments applications

Operational Administration

• Implement support centre plan
• Communication: Communicate with the relevant campus staff on each support centre activity as per plan
• Written and verbal communication must be relevant to the query
• Advise Line manager of any possible challenges in time
• First Responder in assisting when problems arise
• Administration: Manage Database (including registers and other reports)
• Meticulous record-keeping

Online Assessment Platform

• Administrative Duties
• Filing
• Record Management

Process Improvement:

• Identify opportunities to streamline and improve administrative processes, enhancing overall efficiency.
• Collaborate with cross-functional teams to implement process enhancements.

Collaboration:

• Work closely with the sales team to support their efforts in meeting sales targets and customer satisfaction goals.
• Liaise with vendors, distributors, and internal departments to ensure smooth operations.
• Collaboration with the Teaching department for reporting.

Compliance and Policies:

• Ensure compliance with company policies, pricing guidelines, and ethical standards in all interactions.
• Adhere to reseller program requirements and guidelines.

Project Planning

• Implement Projects as delegated by the Line Manager
• Responsible for the implementation for the relevant project plans
• Provide feedback to manager/s as required.
• Participate in review and mitigation plans as needed

Minimum Requirements:

Qualifications

• Higher Certificate/Advanced National Vocational Certificate (NQF Level 5)
• National Diploma/Bachelors Degree in Administration or similar (NQF Level 6 or 7)

Experience

• Office Administration / Personal Assistant / Student administration or similar environment (1-2 Years)
• Customer Service: Dealing with client queries and reporting (1-2 Years)
• Must be able to demonstrate attention to detail and quality assurance (1-2 Years)