Admin Training Officer - NTK Retail, Head Office Modimolle at VKB Group

Job Purpose

• Responsible for the overall management, mentorship, and training of administrative personnel across VKB Retail, ensuring compliant, efficient branch administration and excellent service.

Requirements

• Grade 12/NQF4 with Accounting or Mathematics.
• 4+ years’ experience in a similar Administrative/Retail role.
• Computer literate in the MS Office suite.
• Valid driver’s licence and willingness to travel regularly.

Duties & Responsibilities

• Verify Controls: Continuously check internal controls (inventory counts, claims, returns, shipments, stationery registers, etc.) to minimise risk and prevent financial loss.
• Reconcile Finances: Perform ongoing reconciliations of petty cash and bank/back-office transactions; resolve discrepancies promptly.
• Ensure Compliance: Confirm branch adherence to legislation, regulatory requirements, VKB systems, policies, and documentation standards.
• Survey Inventory: Conduct scheduled and unscheduled inventory surveys; address variances with corrective actions.
• Review & Remedy Audits: Analyse audit reports and implement action plans to reduce audit points and operational risk.
• Manage Discipline: Apply disciplinary steps and procedures in collaboration with HR, aligned to the VKB disciplinary code.
• Inspect Branch Admin: Run routine administrative inspections to ensure branches meet all admin requirements.
• Report Risks & Solutions: Compile and communicate monthly reports highlighting risks, discrepancies, and practical remedies.
• Advise & Support: Provide expert admin guidance to retail staff; be the go-to for process and policy queries.
• Resolve Customer Issues: Coordinate and resolve customer complaints/inquiries within 8 hours of receipt.
• Liaise Across Teams: Maintain continuous liaison with HR, Input Trade, Finance, Purchasers, Audit and clients to ensure quality service and long-term relationships.
• Mentor & Train: Coach staff to perform all admin tasks to VKB standards; reinforce policy compliance and best practice.
• Identify Training Needs: Pinpoint gaps and coordinate training interventions with the Training Department.

Skills

• Effective communication (phone and email etiquette).
• Organised planning and strong prioritisation.
• Resilient under pressure and deadline-driven.
• Team player & team leader with personal resilience.
• Conflict handling with calm, professional judgement.

Deadline:5th September,2025