Administration Assistant at Faircape Group

Responsibilities:

Telephonic & Email Enquiries

• Serve as the first point of contact for all subacute and long-term care enquiries.
• Provide accurate information to families, case managers, and healthcare professionals about admission criteria, services offered, patient suitability, and availability.
• Follow up on enquiries and maintain a clear communication log to ensure prospective admissions are managed efficiently.
• Prioritisation Expert: Filtering through emails and correspondence to determine what’s critical. Your ability to anticipate needs and flag urgent matters will keep the Clinical Manager informed 
• Ad Hoc Support: Be the extra pair of hands and eyes that keep things running smoothly. 

Facility Tours

• Schedule and conduct professional, informative tours of the Tokai Estate healthcare facility for prospective patients, families, and referring clinicians.
• Highlight the unique features of our rehabilitation programs, living environment, and the multidisciplinary support available to patients.
• Ensure follow-up communication after tours to assist families in the decision-making process.

Report Management

• Collate and review all incident reports related to Tokai Estate patients, ensuring reports from allied health professionals are submitted within the required timeframe.
• Forward completed reports to the Clinical Manager for review and further action.
• Extend oversight to the entire group by overseeing incident reports from all the villages within the Southern Suburbs and uploading them to Monday.com for visibility and tracking.
• All reports requiring sign-off by the Clinical Manager should be reviewed. This includes not only incident reports, but also long-term reports and day pass requests.

Requirements:

Qualifications 

• Tertiary qualification in Healthcare Administration, Office Administration, or a related field (advantageous)

Experience and Knowledge

• Experience in a healthcare or clinical environment is highly desirable