Administration Assistant at Old Mutual

•  Ensure operational effectiveness by maintaining a high standard of administrative support that is aligned with the company’s systems, policies & procedures.
• Ensure filing system updated and maintained.
• Engages with others in line with organisational guidelines, policies, culture and values
• Organise/ Coordinate meetings and functions.
• Make travel arrangements.
• Manage/Administer all assets/equipment.
• Able to correspond to all stakeholders verbally and non-verbally in both English and Afrikaans.
• Assist proactively to ensure that the Department complies with all HR policies/requirements.
• Deliver assigned work by the set or agreed deadlines with the result meeting the expected quality standards.
• Adhere to specified standards, policies, practices and procedures.
• Identify and recommend areas / ways to improve processes.
• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party
• Proactively suggest improvements in customer service and relations where applicable

Job Requirements

• Grade 12/ Matric
• 3 years’ experience in field of secretarial/administration work with preferably short-term insurance related experience included.
• Computer literacy and knowledge of Microsoft Word, Excel, & PowerPoint presentation

Additional Details

• Organization and Attention to Detail
• Results Orientation
• Decision making and problem solving
• Teamwork and Cooperation
• Data Capturing
• Business Administration Skills