Administration Officer II/ Administration Officer III at Sanlam Group

What will you do?

• Responsible for performing calculations
• Liaises with other departments both verbally and in writing.
• Handles anniversary processing, member and new member updates, medicals, paid claims for benefits and quotes for withdrawals and retirements.

What will make you successful in this role?

• Administration of Retirement Funds and maintenance of member level transactions across functional systems and functional areas within SEB Core. (Identify/process/record/report)
• Adherence to service level agreements. (Internal and external.)
• Adherence to internal controls and procedures in place.
• Professional verbal and written communication and reporting to clients. (Internal and external.)
• Investigate, resolve and respond to internal and external client queries in a professional and effective manner. (Verbal and in writing)
• Investigate, resolve and respond to ad hoc operational requirements. (Verbal and in writing.)
• A thorough understanding of and compliance with the Pension Fund Act, Fund Rules, Income Tax Act and any other relevant legislative requirements.
• Maintain relationships with internal departments. 

Qualifications and experience

• Grade 12/Matric
• 2-3 years’ related experience

Knowledge and skills

• Reporting and Administration
• Quality, compliance and accreditation
• Business Processes
• Services Knowledge