Administrative Assistant at Greggs Group

About the job

Responsibilities

• Student administration and communications:
• Supporting current and prospective students by resolving inquiries effectively and in a timely manner;
• Ensuring student applications are complete and follow up on incomplete applications;
• Providing support to all students and refer complicated matters to the client service centre;
• Student applications and registrations:
• Assisting students in the registration process;
• Communicating registration requirements and deadlines for submissions to all students;
• Capturing student records on PeopleSoft;
• Module administration:
• Booking venues for all SHSPH modules;
• Registering modules: Add modules based on students booking forms and emails;
• Solving problems regarding duplicate bookings, incorrect codes etc;
• Student’s summaries and marks:
• Entering student information for finalist;
• Compiling and providing academic records for finalist;
• Compiling and providing letters to all finalists;
• Student graduations:
• Supporting the graduation process;
• Fielding all questions and enquiries regarding graduation process;
• Attending graduations and providing the necessary support as required by the faculty;
• General office management:
• Being efficient in telephonic conversations to communicate with staff, students and external stakeholders;
• Performing general office duties necessary for service delivery;
• Liaising with staff within the faculty, the broader university, other departments and relevant support services;
• Operational and ad hoc activities
• Serving as Occupational Health and Safety (OHS) representative in the School;
• Carrying out intermediate administrative or other tasks assigned by the Chairperson and/or line manager.

Requirements

MINIMUM REQUIREMENTS:

• A relevant three-year Diploma with one year experience in office and student admiration in a tertiary environment;
• Grade 12 with three years’ experience in office and student administration in a tertiary environment.

Required Competencies

• PeopleSoft;
• Computer literate and use of office software packages and advanced programmes for data analysis (MS Word, Excel, and PowerPoint, as well in the use of internet and e-mails);
• Ability to prioritise own workload and work with minimum supervision;
• Excellent English language skills (read, write, speak).