Administrative Assistant: Reception at Helderberg Personnel

• The main focus of the role is professional handling of the reception area, administrative support, and effective communication with clients, staff and suppliers.
• As the first point of contact for visitors, this person plays a key role in the effective functioning of the office and factory.

EXPERIENCE AND QUALIFICATIONS:

• At least 2 years of experience in a similar role.
• Strong computer skills (Microsoft, Uniclox)
• Excellent communication skills in Afrikaans and English.
• Organized and meticulous with administrative tasks.
• Professional, client-oriented mindset with a positive approach.

DUTIES:

Telephone and Communication

• Professional handling of all incoming calls and messages.
• Effective management of the office's cellphone and communication channels.
• Effective liaison with relevant persons and departments.
• Timely and professional handling of email correspondence.

Administrative Duties 

• Computer skills: Effective use of Excel, Word, PowerPoint and other Microsoft programs.
• General Administration: General administrative tasks, including minute taking and meeting planning.
• Document Management: Printing, organizing files and checking marketing materials.
• Courier Services: Coordinating courier services for sending and receiving packages.
• Key Management: Controlling and keeping records of keys for various departments.
• Quotations: Obtaining and managing quotations
• Security: Forwarding Batton report to security company and reporting deviations. Monitoring Visitor Register.

Customer Service and Sales

• Professional reception and welcoming of clients and visitors.
• Management of retail sales and liaison with clients.
• Facilitation of orders for caps, new buyers and vendors.
• Management of the check-out process for crates and bags.
• Coordination of sponsorships and promotions.

Personnel Administration

• Permanent staff: Handling of general paperwork, leave, overtime, and Uniclox (hours).
• Seasonal staff: Registration in Uniclox, processing of hours, overtime, taxi forms and reception of new employees.
• Issuance of payslips, warnings and salary inquiries.
• Management of gate access for staff and visitors.

Accreditation

• Support management with BRC standards and documentation.
• Ensure compliance with Health and Safety regulations and keep records up to date.