Administrative Manager at Bidvest Prestige

About the Role

• We are seeking an organized and motivated Administrative Manager in Cleaning to oversee the administrative and operational functions of our cleaning services division. Your primary focus will be managing schedules, resources, and staff logistics to ensure seamless service delivery and high standards of cleanliness across all client sites.

Key Responsibilities

• Manage daily operations and oversee the administrative activities of the cleaning division, ensuring compliance with company policies and standards.
• Coordinate staff schedules and allocate resources effectively to meet client demands and service level agreements.
• Maintain accurate records of cleaning activities, staff attendance, inventory, and equipment usage.
• Implement and monitor quality assurance programs, ensuring consistent service delivery and customer satisfaction.
• Assist compiling PnL pack including 
• Address client inquiries and concerns promptly, providing solutions to enhance client relationships and service satisfaction.
• Collaborate with other departments to streamline operations and improve service efficiency.
• Prepare regular reports on operational performance and recommend improvements to optimize productivity and service outcomes.

Requirements

• Proven experience in an administrative role, preferably within the cleaning or facilities management industry.
• Strong organizational skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
• Excellent communication skills, both verbal and written, with a focus on client interaction and team collaboration.
• Demonstrable experience in managing staff schedules and coordinating operations to ensure service efficiency.
• Proficient with Microsoft Office Suite and other relevant software for managing schedules and reports.
• Solid understanding of health and safety regulations related to cleaning services.

Preferred Qualifications

• National Diploma in Financial management
• Experience with quality assurance processes and client relationship management.
• Familiarity with cleaning products and equipment management.