Administrative Officer- Service Delivery Improvement Plan at Gauteng Department of Economic Development

Requirements :

• A National Diploma/ Degree in Public Administration/Management, Social Sciences. (NQF Level 6/7as recognised by SAQA) 1-2 Years experience in administration, programme and project management environment. Code 8/10

Duties :

• Communicate due dates for submission of service delivery improvement plans and quarterly reports to all business units and regions for SDI evaluation analysis. Consolidate quarterly service delivery reports from business units and regions. Consolidate and submit the final service delivery improvement plans and quarterly reports.
• Develop a programme for planned and surprise visits to monitor the set standards at service points within the department. Make appointments with relevant business units and service points for planned visits. Support and participate in planned and surprise visits.
• Take notes and compile report for both planned and surprise visitor’s findings and submit to the sub-directorate. Monitor compliance and utilisation of name tags by all employees in the department and at service points. Monitor telephone standards to ensure compliance across all business units and regional offices. Compile a report on Batho Pele Programmes with findings and recommendations for implementation.
• Facilitate nominations for participation towards the Departmental Service Excellence Awards programmes. Facilitate nominations of SMS members to participate in Khaedu, Public Month and Africa day. Provide administrative support to the panel of assessors during the Service Excellence Awards.
• Keeps record of expenditure commitments. Issue out workshops and roadshows invitations. Make copies of compiled manuals and package appropriately. Make logistical arrangements (venue, transport and refreshments were necessary). Record minutes/decisions and communicate to relevant role players as well as follow-up on progress made.