Administrator: Residential Leasing (Pretoria) at City Property Administration (Pty) Ltd

Description:

Generate and review lease documents;

• Document generation must be completed on the same day of receiving the application and within the average target task time.
• Check Lease Agreements & Lease Schedules for errors when documents are generated.

Accurate lease documents;

• Review all the information on the lease schedules and lease agreements for completeness and accuracy. All additional information needs to be completed in full and accurately.  This include any Data Management instructions that need to be completed.

Internal Credit control check;

• Perform MDA Blacklisting, bank account details, next of kin and employment checks on all applications and note accurately to documentation and Bookit.
• Manual checks must be completed on the same day of receiving the application and within the average target task time.

Administration;

• Handle, investigate and resolve all administration queries within the set targeted time from receipt to resolve.
• Complete pro-forma invoices when required on request from prospective tenants.

New applications and renewals;

• Capturing of new applications accurately
• Ensuring that all required supporting documents are attached/provided, eg: Copy of ID, latest payslip, 3 month's recent bank statements, vacancy list, ITC report and MDA blacklisting.  Tenant transaction and deposit listing (MDA) needs to be attached (if an existing tenant).
•  Generating addendums for renewals and rent reductions.
• Assist tenant with the signing of rent reduction addendum and updating MDA notes.
• Send signed addendums to supervisor for final checks.
• Ensure that first contact with the client is done within the SLA time frame of the ticket being created.
• Regular follow ups and updates notes on Freshdesk with all communication with tenant.
• Updating the final notes on Freshdesk and send for completion to Supervisor to ensure that targeted turnaround times for ticket completion are met. Working conditions:
• Office Based.  No travelling will be required. Saturday work from 08h00 until 12h00 will be required.

Requirements:

Qualifications & Experience:

• Matric qualification required.
• Post school qualification in office administration preferred.
• 1 year experience in office administration required.

Skills & Knowledge Required:

• MS Office Skills required
• MS Word - Basic
• MS Excel – Basic
• MS Outlook – Intermediate
• Proficiency in telephone etiquette and business language
• TAS and MDA knowledge preferred
• Paym8 knowledge would be an advantage