Motus Daimler Trucks Rustenburg currently holds a vacancy for an Administrator: Service Advisor (Non-Technical) reporting to the Manager: Service.
This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.
To coordinate the workflow in the service department, between technicians, foreman and customers.
Update service customer on all service bookings
Communicate with all service staff
Ensure workshop opening and closing daily and timeously
Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in key safe
Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in key safe
Ensure job cards are signed off by technicians, foreman and service advisor before handed in for costing
Assist and advise technicians on quotes in a timeous manner
Give assistance to the controller, foreman, service manager, service receptionist
Follow up on parts ordered to workshop
Ensure that the yard is locked at the end of business
Book in vehicles
Ensure that all vehicles with specific complaints are test driven with either a foreman or a quality controller before the client leaves the dealership
Ensure that all vehicles are test driven
Record and report comebacks
Ensure parts are ordered according to the parts ordering system
Ensure that the workshop area is kept clean at all times
Ensure the promotion and adherence to safety standards
Ensure the proper tools are used for the required job
Sell accessories and additional work
Prepare quotations to be authorized
Follow-up on sales not made
KNOWLEDGE, SKILLS AND QUALIFICATIONS:
A minimum of 3 years’ service advisor experience is essential
Three years’ experience on Mercedes-Bens & Fuso trucks a bonus
Johannesburg vs. Cape Town: How Job Opportunities CompareA comparison between job opportunities in Johannesburg and job opportunities in Cape Town job opportunities, including salaries, employment growth, industries hiring and career prospects.
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail