Affiliate Tracking & Technical Support Specialist at Blueion Support Services

Key Responsibilities:
Daily Operations:

• Conduct quality assurance checks on affiliate and e-commerce tracking activities.
• Ensure optimal performance of affiliate tracking systems for clients and businesses.
• Perform real-world user journey tests to validate affiliate tracking functionality.
• Manage and maintain Pixel Tracking Services, including SQL databases, Google Sheets, and APIs for testing and troubleshooting.
• Technical Support:
• Support Paid Media, Marketing, BI, Finance, and other teams with tracking, pixels, reporting, and deal setups.

Troubleshoot and resolve common issues such as:

• Pixel delivery failures
• Reporting discrepancies
• Deal setup modifications
• Data mismatches with BI
• Broken tracking links
• Provide 24/7 support for urgent tracking-related issues as needed
• Train employees on affiliate tracking processes and best practices.
• Assist the BI team with data analysis, integration, and reporting related to affiliate traffic.
• Monitor system downtime, new features, and platform developments.

Provide real-time support to publishers and affiliates for:

• Pixel setup and integration
• Tracking validation
• Data discrepancies and reporting issues
• Manage and control Affiliate access based on role requirements.

Previous Experience & Skills Required:
Tracking & Integration:

• Create, update, and manage tracking for affiliate landing pages.
• Develop and maintain banner and click tracking integrations.
• Build and support monitoring tools, pixel tracking services, and API connections using SQL, JavaScript, PHP, or Node.js.
• Implement and maintain Google Analytics and Google Tag Manager for web and mobile applications.
• Experience with Google Analytics, Google Tag Manager, and pixel tracking.
• Configure affiliate post-back events for accurate pixel tracking.
• Ensure correct linking of customer profiles to affiliate tracking.
• Troubleshoot and resolve affiliate tracking issues.
• Support marketing teams with multi-media tracking for player campaigns (internal & external).