Jobs at Blueion Support Services

Responsibilities include the following:

• Analyzing rejection strategy
• Manage a team of Deposit Specialists.
• Maximize player acceptance rates, behaviour and journeys through analytical data.
• Ensure deposit costs are marginalized.
• Manage players on tiers - New/ regular/VIP through effective whitelisting.
• Timeous reviews of limits and anticipation of core peak revenue times.
• Optimizing all deposit methods on a country level.
• Providing Support for processors that go down or that need to be shut down as well as reduce emergency maintenance.
• Test new processors and take them live.
• Training of new Team Members coming into the Payments Department.
• Operational reports to management on a daily, weekly and monthly basis.
• Processor operations, to ensure all processors that are active are functioning optimally.
• Communicating to all affected stake holders of all issues affecting casino operations.
• Ensuring all departments processors and procedures are being adhered to across the department.

Skills and Attributes:

• Strong attention to detail.
• Analytical.
• Be Technical, ability to make data driven decisions using metrics and ratios to trigger reviews effectively, so we can mitigate risk real time.
• Accountability.
• Have a customer centric mindset in aligning processing and player experience.
• Continuous communication with the team..
• Efficiency
• Continuously evaluate and identify opportunities for process improvement by being proactive.
• Have strong Leadership skills and continuously develop them.
• Organization and planning, be able to juggle multiple priorities and projects at any given time ensuring deadlines are met.
• Ability to work under pressure and maintain a friendly disposition.
• Adaptability, this is key to being on top of processing to ensure we think outside the box and keep abreast of industry standards and know our systems and their flaws.

Qualifications:

• Bachelor's Degree required, preferably in Business, Finance or related.
• Experience in iGaming, online sports, or banking.
• At least 3 years of experience in a banking & processing role.
• Broad knowledge of processing and merchant procedures.
• Proficient in Microsoft Office (Preferably Excel).

go to method of application »

Key Duties and Responsibilities:

• Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
• Apply techniques to convert new registrations and then maintain client retention.
• Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
• Work day and night shifts (6am - 6pm & 6pm - 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.
• Communication with clients is via email, phone, and chat.
• Preferably someone with iGaming experience

Minimum Education and Experience required:

• Preferably a tertiary education.
• Minimum of 1 -3 years within a call centre environment including night shifts.
• Knowledge of customer service principles and practices.
• Numeric, oral, and written language applications (30+ wpm).
• Excellent relationship building skills.
• Psychological analysis ability.
• Strong negotiation skills.

Key Competencies to Succeed:

• Vibrant and Passionate.
• Proactive and self-motivated.
• Good team spirit.
• Adaptability.
• Attention to detail and accuracy.
• Ability to work well under pressure.

go to method of application »

Key Responsibilities:
Daily Operations:

• Conduct quality assurance checks on affiliate and e-commerce tracking activities.
• Ensure optimal performance of affiliate tracking systems for clients and businesses.
• Perform real-world user journey tests to validate affiliate tracking functionality.
• Manage and maintain Pixel Tracking Services, including SQL databases, Google Sheets, and APIs for testing and troubleshooting.
• Technical Support:
• Support Paid Media, Marketing, BI, Finance, and other teams with tracking, pixels, reporting, and deal setups.

Troubleshoot and resolve common issues such as:

• Pixel delivery failures
• Reporting discrepancies
• Deal setup modifications
• Data mismatches with BI
• Broken tracking links
• Provide 24/7 support for urgent tracking-related issues as needed
• Train employees on affiliate tracking processes and best practices.
• Assist the BI team with data analysis, integration, and reporting related to affiliate traffic.
• Monitor system downtime, new features, and platform developments.

Provide real-time support to publishers and affiliates for:

• Pixel setup and integration
• Tracking validation
• Data discrepancies and reporting issues
• Manage and control Affiliate access based on role requirements.

Previous Experience & Skills Required:
Tracking & Integration:

• Create, update, and manage tracking for affiliate landing pages.
• Develop and maintain banner and click tracking integrations.
• Build and support monitoring tools, pixel tracking services, and API connections using SQL, JavaScript, PHP, or Node.js.
• Implement and maintain Google Analytics and Google Tag Manager for web and mobile applications.
• Experience with Google Analytics, Google Tag Manager, and pixel tracking.
• Configure affiliate post-back events for accurate pixel tracking.
• Ensure correct linking of customer profiles to affiliate tracking.
• Troubleshoot and resolve affiliate tracking issues.
• Support marketing teams with multi-media tracking for player campaigns (internal & external).
   

go to method of application »

NO PRIOR EXPERIENCE NEEDED !! 

The ideal candidate should have:

• Grade 12
• Completed NQF 6 qualification 
• Great telephone etiquette
• Good command of the English language
• Awesome people skills
• Excellent communication skills 
• A genuine interest in the call center industry
• Hunger to succeed
• Willingness to learn