Agent: Call Centre Inbound & Outbound at Absa Group Limited (Absa)

Job Summary

• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Achieve contracted service level agreements:

• By being available to cardholders, branches and merchants in order to serve as informational support.

Customer Experience:

• To provide service excellence and achieve customer satisfaction

Compliance and Risk Management:

• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)