Airfreight Controller - Ekurhuleni (East Rand) at Unique Personnel

Job Description    
Main Purpose of the Job

• To work closely with both divisions and other customers (Internal and External) to ensure that the most competitive, cost-effective and shortest transit times for international air freight consignments are achieved.

Key Responsibilities:

• Act on all enquiries received from the customers
• Act on instructions received from the customers
• Make bookings with the airline and co-ordinate delivery and collection of cargo to the handling agents
• Monitor the cargo to fly as booked.
• Advise the customers of any non-conformances and propose resolution

Additional Responsibilities:

• Manage and monitor day-to-day aspects of bookings, shipping, tracking and tracing of all airfreight consignments
• Ensure that the correct rates are applied
• All compliance issues with airlines and handlers are adhered to.
• Maintain a filling system ensuring all the required documentation is filed and up to date
• Perform any other tasks related to the overall objective of the position
• Able to assist in other areas of operations as directed by management.
• Escalate and address any points which results in non-compliance

Health, Safety and QMS:

• Ensure QMS requirements are integrated into the departments business processes.
• Implement continuous Improvement of business processes.
• Ensure that all Health and Safety protocols, including those for Covid-19 are implemented and followed

General Admin:

• Provide quick and responsive service.
• Resolve received queries within KPI.
• Keep abreast with the industry’s new products and services.

Inherent Requirements    
Qualifications, Skills & Attributes:

• Min 5 years airfreight Controller experience, both exports and imports 
• Excellent communication skills (internal and external customers)
• Excellent planning, organising and controlling skills
• Excellent time management, operationally driven and results focused
• The ability to work independently.