Analyst: Planning at The South African Revenue Service (SARS)

Job Purpose

• To provide support on monitoring and analysis of strategies and impact on organisational objective. Support infrastructure planning, performance monitoring, and operational alignment across Branch, Customs and other divisions environments, ensuring that localised needs are reflected in planning outputs and execution support.

Education and Experience

Minimum Qualification & Experience Required

• National Diploma / Advanced Certificate (NQF 6) in Public Administration, Operations Management, Industrial Engineering with 3 - 4 years’ experience in a planning, operational analysis, or process improvement role within a Branch or Customs environment, of which 1 - 2 years at a knowledge worker level

Alternative

• Senior Certificate (NQF 4) or matric with 6 years experience in a planning, operational analysis, or process improvement role within a Branch or Customs environment, of which 1 - 2 years at a knowledge worker level

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
• Plan and organise own work tasks within area of work.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
• Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
• Undertake information gathering and analysis of data within set guidelines to report related information to business.
• Assist in branch/customs/other divisional infrastructure planning cycles, focusing on layout optimisation, service-point modelling, and volume forecasting.
• Collate and analyse operational data to inform business case inputs, site requirements, and risk factors.
• Contribute to spatial layout designs and occupancy planning for service counters, back-office operations, and customs processing zones.
• Support tracking and reporting of performance indicators (e.g., foot traffic, clearance times, wait times) to align infrastructure investments with frontline service demands.
• Prepare planning documentation and visuals (where applicable), and assist in stakeholder engagements involving operational heads and regional representatives.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Fairness and Transparency
• Accountability
• Attention to Details
• Analytical Thinking
• Commitment to continuous learning
• Honesty and Integrity
• Organisational Awareness
• Trust
• Respect

Technical competencies

• Business Knowledge
• Data Collection and Analysis
• Efficiency improvement
• Reporting
• Policies and Procedures
• Research and Evaluation

Deadline:14th July,2025