Overview
The mission of the Eastern Cape Office of the Premier is to ensure responsive, integrated and sustainable service delivery to all in the Eastern Cape through strategic leadership, critical interventions and coordinated effective provincial government.
The constitutional mandate of the Premier provides the Premier and the Executive Council the auth...
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National Senior Certificate with an NQF Level 6/7 Diploma/ Degree or Advanced Diploma qualification as recognised by SAQA in Social Sciences or Public Administration with a minimum of three (3) years’ experience in performance monitoring and evaluation reporting environment at salary level 7/8. A valid driver’s licence.
DUTIES :
Provide support in monitoring and verifying the implementation of Provincial Priority Service delivery programmes: Support the verification of project delivery in government departments and municipalities. Render assistance in monitoring the implementation of commitments made during SOPA, SONA and Public participation programmes. Develop project reports for presentation in IGR structures for advice and action recommendations.
Support the facilitation of the strengthening of institutions for improved service delivery: Facilitate the provision of feedback to management on identified delivery Facilitate the implementation of improvement plans developed by institutions as informed by MPAT and FSD findings and Monitor progress. Conduct assessment of the functionality of war rooms. Provide feedback on issues resolved by war rooms in appropriate IGR war rooms.
Facilitate the resolution of service delivery complaints: Investigate stakeholders’ concerns and make referrals, prepare service delivery reports, Escalate long standing unresolved issues to provincial management and other relevant stakeholders.
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