Banqueting Supervisor - Cape Town at One&Only Resorts

Job Summary

• Assist the Banqueting Manager to maintain resort standards, leads, supervises and motivates his/her staff in all aspects of service to the highest professional standards with care and attention to detail and in accordance to the standard operating procedures established by the Food & Beverage Manager.
• Assist the Manager to manage and organize all aspects of sanitation, maintenance, decoration, work, vacation schedules and adequate stock levels.
• Communicate with guests and share feedback with Banqueting Manager, Chefs and Management to ensure high levels of food and service quality and  guest satisfaction are maintained at all times.

Key Duties and Responsibilities

• Ensure that the work areas are thoroughly clean at all times.
• Present oneself in a way that enhances the guest’s overall experience by adding life and energy to the outlet.
• Ensure that all mise- en place is correctly prepared prior to commencing service.
• Prepare all food and beverage requests within the time parameters, set by the resort and always displays attributes of genuine hospitality.
• Demonstrate excellent product knowledge of all food and beverage items offered at the resort, and other items provided by the outlet.
• Ensure to exceed revenue budgets set by the resort, through up-selling within his/her own outlet, as well as cross-selling other outlets.
• Ensure that the design and layout of the Banqueting areas and equipment is flawless and reflects the image of the resort.
• Ensure that requisitions are placed, according to the outlet’s requirements.
• Ensure that equipment is cleaned, when necessary or according to schedule.
• At all times, act in a responsible manner, in regard to the sale of alcoholic beverages.
• Attend all training conducted by the F & B Department and Training Department.
• Delegate responsibilities to service personnel, and ensures tasks are completed.
• Handle any guests’ complaint in a professional manner and aims to rectify the issue immediately, following resort’s Policy & Procedure.(service recovery)
• Perform any additional or special duties, as directed by a superior.
• Maintain a highest level of personal hygiene and grooming at all times, as per resort standard.
• Present oneself in a professional manner.
• Practice proper telephone etiquette with colleagues and guests.
• Ensure that all tasks assigned by superiors are completed in a timely fashion.
• Ensure that channels of communication are respected, and information is disseminated to the correct receivers.
• Ensure excellent communication and working relationships with colleagues are maintained, and contribute to the team spirit and moral of the resort.
• Ensure that a safe, hygienically fit working environment is maintained at all times and reports any concerns or faults immediately.
• Remain updated on all resort happenings, including guests in- house, arrivals and departures, as well as daily events.
• Demonstrate knowledge and interest in the goals, and objectives of the One&Only brand.

Skills, Experience & Educational Requirements

• Minimum 1 year experience in a 4/5* environment.
• Diploma or Qualification in Hospitality Management would be advantagious
• Good communication, interpersonal and customer service skills.
• The ability to motivate and train others and daily management of a team.