Billing Operations Analyst, EMEA at GitLab Inc.

An overview of this role

• The Billing Operations Team at GitLab form part of the Revenue Accounting Group and are responsible for the Global Billing Operations within the order to cash process.

What You’ll Do  

• Approve, adjust, or reject opportunities according to guidelines, and provide guidance to Sales Operations, Revenue Accounting, and Accounts Receivable teams
• Serve as the trusted advisor and sales operations lead to area sales leaders
• Drive data hygiene and governance of Zuora Billing UI
• Ensure transactions comply with revenue recognition and business operational policies
• Process system workflow interfaces to sync quote information between Salesforce and Zuora
• Promptly address day-to-day issues and queries as they arise in an efficient and effective manner
• Responsible for ownership of regional billing queue and portfolio, managing standard and complex deal configuration and analysis
• Escalate issues and concerns as required to EntApps, Data, and Fulfillment teams in GitLab applications to support operational efficiencies
• Maintenance of billing team Zendesk and Salesforce case queue for regional billing portfolio
• Oversee the quality of data inputs and outputs for functional tasks, including but not limited to daily billing reconciliations, professional services T&M and expense based billing and reconciliation as well as web direct reconciliations
• Provide information to internal and external customers in respect of log-in, navigation, invoice approval process (alerts, workflow, approval, and rejection procedures)
• Develop collaborative working relationships Sales Operations, Accounts Receivable, ISRs, CSMs, Support, Sales Executives, Alliance, and Channel Teams
• Support training and enablement of new hires and continuous education of best practices within the CRM
• Participate actively in ERP system/process/automation UAT and implementation
• Act as subject matter expert (SME) for billing related automation inquiries and change management
• Reflect the level autonomy, decision-making authority, concept application, breadth, and level of work/accountability within assigned responsibilities

What You’ll Bring 

• 3+ Years experience billing in a high-volume environment
• Experience in high volume subscription based billing environments
• Superior attention to detail
• Excellent computer skills, self starter in picking up new and complex systems
• Ability to work independently to meet deadlines and objectives
• System knowledge
• Zuora Billing
• Salesforce CRM
• Google Suite (Gmail, Google Docs, Sheets, etc.)
• Slack (preferred, not required)