Business Analyst (Process) at PricewaterhouseCoopers (PwC)

Summary: 

• As a Business Process Analyst at the Manager level, you will play a key role in analysing, documenting, designing, and improving internal SATIC organisational processes across a range of projects. You will partner closely with HR teams, line managers, and business stakeholders to identify process improvement opportunities, define project scopes, document requirements, and ensure smooth implementation of changes. Your work will support the modernisation and efficiency of internal SATIC operations and change initiatives within the organisation. 

Qualifications / Certifications required: 

• Bachelor’s degree in Business Administration, Human Resources, Organisational Development, or a related field. 
• Proven ability to map “as is” and “to be” business processes 

Experience and competencies required: 

• Bachelor’s degree in Business Administration, Human Resources, Organisational Development, or a related field. 
• Minimum 5 years’ experience in business process analysis, preferably supporting HR or administrative functions. 
• Strong ability to understand and document complex business processes and translate them into clear, actionable outputs. 
• Experience working on multiple concurrent projects, managing competing priorities effectively. 
• Familiarity with business process modelling tools (e.g., Visio, Lucid Chart) and techniques. 
• Solid understanding of HR operations, policies, or job evaluation systems is desirable but not mandatory. 
• Proficient communication skills, with experience facilitating workshops and engaging stakeholders at all levels. 

Responsibilities of role: 

Key Responsibilities 

Business Process Analysis: 

• Review, map, and analyse existing HR and business-related organisational processes to identify inefficiencies and improvement opportunities. 
• Use process modelling tools (such as MS Visio or Lucid Chart) and techniques (e.g., flowcharts, swim-lanes) to document “as is” and “to be” process states clearly. 
• Lead process workshops and interviews with stakeholders to ensure comprehensive understanding and input. 

Project Support & Scope Definition: 

• Collaborate with project managers and Business Unit leads to define and document project scopes, objectives, and deliverables across multiple internal SATIC initiatives. 
• Assist in breaking down complex change activities into manageable workstreams and process changes. 
• Support prioritisation and alignment of projects with business strategy and organisational goals. 

Requirements Gathering & Documentation: 

• Capture detailed business requirements, system interactions, and policy needs related to various business processes. 
• Develop clear and structured documentation (e.g., business requirement documents, process guidelines, user manuals). 
• Ensure traceability between business needs, process changes, and technology or policy implementations. 

Stakeholder Engagement & Communication: 

• Act as a liaison between business, IT, line managers, and external vendors to facilitate communication and coordinate activities. 
• Present process findings, change impacts, and project progress to diverse audiences at various levels. 
• Assist in change management activities by preparing communication collateral and training materials. 

Continuous Improvement: 

• Promote a culture of process discipline by recommending best practices and monitoring implementation of changes. 
• Analyse post-implementation outcomes to validate effectiveness and identify further enhancements. 

Desirable skill sets include: 

• Excellent communication, interpersonal, collaboration and conflict resolution skills 
• Analytical mindset  
• Project management and strategic planning capabilities 
• Ability to influence stakeholders and drive change 
• Agile, resilient, and innovative approach to problem-solving 
• Leadership and Influence 
• Strong written English skills 
• Problem Solving and Decision Making 
• Adaptability and Resilience 
• Strong Organisational and Planning Skills 

Role related attributes: 

• Strategic Thinking: Ability to translate business objectives into actionable initiatives that support the SATIC’s goals. 
• Leadership: Capable of leading projects/programs and driving change management, fostering a high-performance culture, and supporting organisational development. 
• Effective Communicator: Facilitates clear dialogue and engages stakeholders across all levels. 
• Results-Oriented: Delivers measurable results with a focus on quality and efficiency. 
• Problem Solver: Diagnoses complex problems and implements sustainable solutions. 
• Adaptable and Resilient: Thrives in dynamic environments and adapts to shifting priorities. 
• Collaborative Team Player: Fosters an inclusive and cooperative work environment. 
• Organised and Detail-Oriented: Manages time and resources efficiently, ensuring accuracy.