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  • Posted: Apr 30, 2026
    Deadline: Not specified
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  • The City of Ekurhuleni Metropolitan Municipality is a metropolitan municipality that forms the local government of the East Rand region of Gauteng, a large suburban region east of Johannesburg. Ekurhuleni means "place of peace" in XiTsonga.
    Read more about this company

     

    Call Centre Operator:DEMS21164

    Minimum Requirements:

    • Grade 12 or NQF4
    • 1 year work experience in similar environment

    Core Responsibilities:

    • Receive and handle incoming calls on the emergency switch board and radio communication.
    • Operation and utilization of computer aided dispatch system that incorporates voice, electronic and data means
    • Use standard emergency communication operational procedures
    • Maintain accurate electronic logs of all emergency and non-emergency calls and departmental fleet and personnel movement
    • Operate and monitor all non-verbal communications systems, including linked direct alarm systems and surveillance systems within the centre in a professional and efficient manner.
    • Perform critical incident management operational level task
    • Perform emergency communication related administrative duties
    • Ensure that completed work adhere to governance and legislative requirements
    • Adhere to specified standards, policies and SOPs to prevent and reduce wastage on financial resources
    • Support the instituting of Customer Service Orientation
    • Support the instituting of people and productivity management

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to City of Ekurhuleni on rems.ekurhuleni.gov.za to apply

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