Centre Manager at Raizcorp

About the role

• The Business Exchange is seeking a highly professional, service-driven Centre Manager to lead the operations of one of our premium business centres. This role is central to ensuring a world-class experience for all tenants, visitors, clients, and staff. As a premium brand ambassador, the Centre Manager will oversee the full spectrum of centre operations — from reception and hospitality to facilities management and tenant engagement.

Key responsibilities
Reception management

• Maintain a neat, professional front-of-house experience
• Greet and assist guests in a courteous and efficient manner
• Manage all incoming calls and messages, ensuring accurate routing and follow-up (for both tenants and the company)
• Handle deliveries and visitor queries
• Monitor and report any safety or security concerns

Tenant relations

• Act as the first point of contact for tenant support and operational needs
• Maintain attendance registers and emergency procedures
• Track revenue, occupancy, and tenant-related charges
• Escalate issues to appropriate departments and maintain tenant satisfaction
• Uphold a professional environment free of office politics and gossip

Boardroom coordination

• Manage bookings, readiness, and cleanliness of boardrooms
• Perform pre- and post-use inspections and report any issues
• Coordinate with Hospitality team for seamless meeting experiences

Hospitality oversight

• Work closely with Hospitality staff to maintain cleanliness and presentation
• Report staff absences and manage daily coordination
• Support HR administration for Hospitality staff

Sales support

• Conduct viewings for potential tenants when required
• Actively contribute to occupancy management and lease tracking
• Maintain professional conduct during all client interactions

Stock & supplies management

• Maintain tight control over centre stock and supplies
• Prevent misuse and ensure timely restocking
• Keep accurate inventory records

Operational duties

• Ensure the centre complies with internal policies and procedures
• Oversee maintenance, repairs, and IT issues
• Support tenant onboarding and offboarding processes
• Coordinate with internal departments for seamless operational flow

Requirements
Minimum qualifications

• Grade 12 certificate
• Diploma or Degree in Communications, Client Relations, or related field
• Minimum 6 years’ experience in Centre Management, Property Management, Hotel concierge or similar role

Experience and skills

• Strong reception and customer service background (6–10 years)
• Experience managing technical equipment (projectors, conferencing tools, etc.)
• Proven ability to manage busy operational environments
• Strong proficiency in Microsoft Office and Google Suite

Advantageous experience

• Previous property industry experience / hotel industry experience
• Familiarity with tenant leasing and space management
• Conflict management and tenant relationship handling

Behavioral competencies

• Professional appearance and conduct
• Exceptional communication skills (verbal and written)
• Proactive and dependable work ethic
• High attention to detail and organisational skills
• Positive, service-oriented mindset
• Ability to plan, prioritise, and multitask effectively
• Strong sense of accountability and responsibility