Change Manager at Capitec Bank

Purpose Statement

• To prepare Business Bank for change and leads and guides Business Bank through the change as the implementer of change, proactively understanding and managing the impact of change on people.
• To achieve staff adoption of new tools and processes as well as to drive a change in behaviour across Business Bank to align with the Capitec way of work and achieve consistency in client experience at scale.

Experience
Minimum:

• 8+ yrs extensive experience as a change manager, with proven track-record in implementing change programs in large organisations in virtual and onsite team contexts
• Working and delivering in a high performance delivery environment
• Proven experience of building relationships at all levels
• Change management execution through operational line management 

Ideal:

• Experience in change management in an Agile environment
• Experience gained in a banking of financial services environment

Qualifications (Minimum)

• A relevant degree in Change Management

Qualifications (Ideal or Preferred)
Knowledge
Minimum:

• Solid understanding of change management principles, methodologies, techniques & tools. 
• Understanding of how people go through change (psychology of change)
• Organisational behaviour theory
• Business acumen and understanding of organisational issues and challenges in implementing change
• A range of change management models and approaches such as Prosci, Lewins, Mckinsey 7-s, Knoster
• Stakeholder Management and engagement 
• How to influence leaders to ensure effective implementation of change management plans
• Strong conflict resolution and negotiation skills
• Agile methodology
• Techniques to move teams toward a common vision or goal
• Conflict management principles and practices
• Able to build rapport with people easily
• Story-telling abilities and techniques
• Coaching for change (line management)
• Articulate messages to a variety of audiences
• Understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Analytical Skills
• Leadership Skills
• Facilitation Skills
• Planning, organising and coordination skills
• Decision making skills
• Commercial Thinking Skills
• Presentation Skills
• Problem solving skills
• Negotiation skills

Competencies

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Adhering to Principles and Values
• Relating and Networking
• Persuading and Influencing
• Presenting and Communicating Information
• Creating and Innovating
• Planning and Organising
• Coping with Pressures and Setbacks

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals