Chief Customer Officer - (528) at BankservAfrica

Your key responsibilities include:

Sustained Business Growth:

• Lead generation
• Developing new lines of business to achieve the company's mission 
• Designing and developing new market-driven products and services
• Identifying potential organizations for partnerships, mergers or acquisitions to expand existing product lines or bring new product lines to the organization
• Overseeing customer and stakeholder strategic planning processes to ensure strategies align with market drivers and support a customer centric approach 
• Facilitating business growth by working together with clients as well as business partners (suppliers, subcontractors, JV partners, technology providers, etc.)
• Oversee the existing customer, stakeholder, brand and marketing operations and its performance

Client Relationships:

• Developing strong customer relationships
• Pursuing the development of strategic partnerships, relationships and alliances
• Promoting a customer oriented focus and advocating customer centric client relationships 
• Developing and maintaining external relationships with regulators, elected officials and key trade associations 

Marketing:

• Developing the marketing strategy,  overseeing marketing programs and partner channels that increase the company's revenues and customer base
• Developing product marketing and brand strategies and activating these in the market
• Identifying new customers and markets and developing / enhancing new approaches to the market 

QUALIFICATIONS / KNOWLEDGE

• Appropriate tertiary qualification
• Ability to conceptualise a business case
• Ability to align disparate views to mutually important areas
• Have a firm understanding of market and industry dynamics, and is responsible for maintaining relationships with other powerful industry and business professionals who are directly related to this particular market
• Partnering/influencing skills
• Sound understanding of international trends of payments and how that will influence the South African and Regional landscape

EXPERIENCE

• Minimum 10-15 years’ experience in related field
• Proven leadership skills as a senior executive leading a company or major division of an organization
• Experience in people management, strategic planning, budgeting, and risk mitigation
• Broad and comprehensive knowledge of all matters related to the business of the organization with an eye towards identifying new sales prospects and driving business growth and requirements for product development