Civic Service Officer (Local Office Manager), REF NO: HRMC 56/23/5 (PSP: Prince Albert) at The Department of Home Affairs

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What we do

The Department of Home Affairs offers a multitude of services to the citizens of South Africa, as well as foreigners who wish to visit, work or stay in South Africa. The Departments core functions are:

Civic Service:

•  Maintaining the National Population Register (NPR)
• Managing the birth, mar...
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  Civic Service Officer (Local Office Manager), REF NO: HRMC 56/23/5 (PSP: Prince Albert)

  • Job Type Full Time
  • Qualification Bachelors , Higher National Certificate , National Certificate
  • Experience 1 year
  • Location Western Cape
  • Job Field Administration / Secretarial 

  REQUIREMENTS : 

  •  An undergraduate qualification in Public Management / Administration / Social Science or related qualification at NQF 6 level as recognized by SAQA  Minimum of 1 years’ experience in Civic Services / Operations Management environment 
  •  Knowledge of workflow planning and capacity planning 
  •  Knowledge of the South African Constitution and the Batho Pele Principles 
  •  Knowledge of the Public Service Regulatory Framework 
  •  Knowledge of Departmental Legislations and Prescripts 
  •  Knowledge of Occupational Health and Safety Act as well as Minimum Information Security Standards (MISS) 
  •  Knowledge of National Treasury Regulations, Public Finance Management Act (PFMA), Promotion to Administrative Justice Act (PAJA) as well as Promotion of Access to Information Act (PAIA).

  Required skills and competencies: 

  •  Decision making 
  •  Supervisory skills and people empowerment 
  •  Business continuity, problem solving, financial administration and records management 
  •  Client orientation and customer focus 
  •  Risk and knowledge management 
  •  Computer literacy 
  •  Security conscience 
  •  Communication 
  •  Willingness to travel and work extended hours.

  DUTIES : 

  • The successful candidate will be responsible for the following specific tasks:
  •  Supervise the daily operations of Civic Services within the local office  Administer the Identity Document and Passport processes in the Local office 
  •  Administer the Birth, Marriage and Death process (BMD) in the local office 
  •  Ensure effective and efficient management of queues  Implement quality assurance on all products and services in the local office 
  •  Maintain effective customer relations 
  •  Ensure the implementation of the Batho Pele Principles within the local office in all interactions with internal and external customers 
  •  Manage client complaints, queries and ensure application corrective measures 
  •  Implementation of policies, procedures, directives, acts and regulations 
  •  Ensure compliance with legislation, regulations and DHA policies and procedures 
  •  Ensure effective workflow and capacity planning 
  •  Supervise human and physical resources within the Local Office.

  Method of Application

  Quoting the relevant reference number, direct your application to:
   The Department of Home Affairs Office as follows:-
  Free State:

  • Postal Address: Postal address: P.O Box 12262 Brandhof 9324
  • Physical Address: 40 Victoria Street Willows Bloemfontein 9301

  Gauteng:

  • Postal Address: Private Bag X108, Braamfontein, 2017,
  • Physical Address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street, Braamfontein, 2017

  KwaZulu-Natal:

  • Postal Address: Private Bag X 09, Pietermaritzburg 3209
  • Physical address: 181 Church Street, Pietermaritzburg 3209

  Limpopo:

  • Postal Address: Private Bag X 9517, Polokwane, 0700
  • Physical Address: 89 Biccard Street, Polokwane, 0699

  North West:

  • Postal Address: Private Bag X 119, Mmabatho, 2735,
  • Physical Address: Cnr Sheppard and Carrington Street, Mafikeng, 2745

  Western Cape:

  •  Postal Address: Private Bag X 9103, Cape Town, 8000
  •  Physical Address: 4th Floor FairCape Building, 56 Barrack Street, Cape Town, 8000

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