Clerk: Collections at South African Bureau of Standards (SABS)

Minimum Requirements

• 3 years relevant work experience in a credit management environment 
• Must have experience working with ledger portfolios between R 6m - R 10m per month.
• Experience in working with ledger portfolios across multiple industry sectors and/or company sectors is essential.

Duties and Responsibilities

Functional Management

• Collect outstanding debt from the SABS customer base pertaining to overdue customer ledger portfolios.
• Contact customers via written and verbal communication and achieve minimum set departmental targets (i.e. ensuring high levels of ledger coverage).
• Advise management of possible bad debt occurrences.
• Review own ledger portfolios and ensure workload is prioritized accordingly to ensure departmental collections targets are maximized.
• Refer disputes/complaints to internal stakeholders for resolution and provide advice to internal stakeholders if dispute is credit management related (i.e. duplicate invoices, incorrect statement of account, etc.).
• Follow-up with line management and external customers regarding dispute resolution and monitor progress accordingly.
• Compile debt status reports as requested by management.
• Provide information on account status within own ledger portfolio for compilation of monthly reports by management.
• Archive all verbal and written communications and documentation in relevant databases accordingly.
• Assist in optimising the functional budget in consultation with the Supervisor: Collections.
• Ensure adequate stakeholder consultation is undertaken at all stages of request fulfilment.
• Ensure that due protocols and professional customer service is delivered at all times.

Risk and Compliance Management

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Support and provide evidence to all internal and external audit and regulatory requirements.
• Maintain quality risk management standards in line with ISO and regulatory requirements.
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
• Review related Standard Operating Procedures in consultation with leadership to ensure business optimisation.

Stakeholder Management 

• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene and attend meetings and present relevant information stakeholders when required.
• Ensure efficient communication to all Financial Reporting and other Finance team members.
• Ensure the provision of excellent customer service.
• Resolve queries and problems within span of control and within agreed time frames.
• Follow up on unresolved queries, complaints where required.
• Liaise with relevant stakeholders regarding follow-up of information, as required.