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At Netstar, with everything we do, we love to continually deliver new insights, with the aim to unlock new value and opportunities, from productivity efficiencies, technical innovation to cost savings, for clients in South Africa, Australia and selected African countries in which we operate. We give peace of mind to vehicle and fleet owners, their employe...
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Job Description
Key Responsibility Areas:
Ensure that Call centre’s adhere to all conditions as per negotiated Service Level Agreement.
Oversee and control the panel of call centre’s under his/her control ensuring that collection targets are met on a monthly basis.
Normal credit control functions under his/her control including allocations, debit- and credit balances etc.
Meet with problematic debtors.
Ensure that all policies and procedures are adhered to.
Knowledge and skills
Problem solving, interpersonal & time management skills.
A sound knowledge of collections processes.
Ability to effectively prioritize and organize workflow.
Proven communication skills, telephonic and written.
Ability to work under pressure.
Advanced Computer literacy: MS Office & Excel.
Working knowledge of CRM & AX applications
Strong Customer service skills
Excellent verbal skills
Attention to detail
Special requirements:
Able to work after hours and on weekends when required or requested
Working week: Monday - Friday
Working hours: 08:00- 16:45
Personal attributes:
Achievement driven and results oriented individual.
Energetic team player
Responsible and accountable
Service and quality driven
Able to work well under pressure
Deadline driven
Education
National Certificate Level 4 (N4) / Grade 12 (Required)
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