Client Care Representative at Sanlam Group

You will be responsible for providing professional and effective services to brokers, advisors and customers; meeting customer’s expectations, particularly in terms of quality and time-lines in compliance with the company’s standards.
Effectively deal with all client e-mails/faxes; investigating, and ensuring resolution of client policy service enquiries

What will make you successful in this role?
Role Requirements:

• Matric/Grade 12
• A tertiary qualification which can either be a Diploma or Degree from a well-recognised institution is a requirement.

Knowledge And Experience

• Policy services administration experience within a financial company is highly recommended.
• Call Centre experience will be to your advantage.
• Ability to communicate in these languages English, Afrikaans an African Language is requirement.

Competencies

• Must have passion for customer services
• Strong communication skills
• Aptitude to identify and solve problems
• Capacity to manage information
• Very good Interpersonal skills
• You must have Integrity and hold respect for others
• Computer literate