Jobs Available at Helderberg Personnel

Requirements

• Minimum 5 10 years’ relevant working experience
• Highly proficient in Microsoft Office, particularly Excel, Word and Outlook
• Fully bilingual in English and Afrikaans, both written and spoken
• Strong administrative and organisational skills
• Excellent attention to detail and accuracy
• Comfortable working with quotations, budgets, stock and invoicing
• Able to work independently while also contributing effectively within a small team
• Strong communication and interpersonal skills
• Good numerical and financial administration ability
• Valid driver’s license and own reliable vehicle
• A proactive, practical and solutions-oriented approach

Duties will include, but not limited to:

• Prepare and manage quotations for mechanical equipment services
• Conduct and manage stock takes and maintain accurate stock records
• Issue, capture and manage job cards for the service and calibration teams
• Process and manage invoicing for service and calibration jobs
• Maintain accurate administrative records and documentation
• Provide general PA and office administration support
• Liaise with internal teams, clients and service personnel as required
• Provide administrative and reporting support to the Service Manager

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Requirements:

• Tertiary qualification - A Technical qualification would be advantageous
• Minimum 2 years’ experience in a Service or sales-oriented position. Dealership experience would be beneficial
• Computer literate (Office Suite)
• Good team player
• Deadline and result-driven
• Excellent customer service and customer-oriented

Duties will include, but not limited to:

Customer Interaction & Communication

• Greet customers promptly and professionally, determining their service needs and concerns.
• Provide accurate and timely estimates for repair and maintenance services.
• Explain technical issues in clear, non-technical terms to customers, ensuring they fully understand the required work and any associated costs.
• Maintain ongoing communication with customers regarding the status of their vehicle service, including any changes in timing or cost.
• Follow up with customers post-service to ensure satisfaction and resolve any concerns.

Service Scheduling & Coordination

• Schedule service appointments in a way that optimises workshop capacity while meeting customer needs.
• Coordinate with technicians to ensure that customer vehicles are worked on efficiently and completed within expected time frames.
• Ensure all necessary parts and supplies are available for vehicle repairs and maintenance prior to the scheduled service.

Documentation & Record-Keeping

• Create detailed service orders, recording all relevant vehicle information, concerns, and work performed.
• Maintain accurate and up-to-date customer records, ensuring that warranty information and service history are properly logged.
• Manage service-related invoicing and payment processing, ensuring accuracy and timeliness.

Quality Control & Customer Satisfaction

• Oversee the quality of service work performed by technicians, ensuring that work is completed to company standards.
• Strive to achieve and exceed customer satisfaction and loyalty by delivering exceptional service experiences.
• Handle customer complaints and concerns professionally, escalating issues to management when necessary.

Product & Service Knowledge

• Keep up to date with product knowledge, including new models, services, and promotions offered by the company.
• Be an advocate for the dealership’s services, promoting special offers and services to customers as appropriate.

Team Collaboration & Reporting

• Work closely with the service team, parts department, and sales teams to ensure smooth operations and a high level of service.
• Report daily, weekly, and monthly metrics on service department performance, customer satisfaction, and service volume.

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KEY RESPONSIBILITIES

• Supervising and controlling all Front of House areas in line with company standards, maximising revenue and profitability within agreed budgets
• Ensuring adherence to Front Office SOPs, policies, procedures, operating controls, and service standards
• Ensuring the Front Desk provides a professional, efficient, and welcoming service to all guests
• Proactively anticipating guest needs and addressing concerns to ensure exceptional guest experiences
• Receiving, resolving, and assisting with guest complaints and service recovery processes
• Acting as Duty Manager when required and ensuring the smooth running of hotel operations in the absence of the General Manager
• Assisting the General Manager with day-to-day hotel operations and providing operational support across departments
• Monitoring departmental performance, identifying problem areas, and making recommendations to improve operational efficiency and profitability
• Training, coaching, mentoring, supervising, and supporting Front Office staff and Heads of Department
• Scheduling shifts and ensuring appropriate staffing levels to support operational requirements
• Conducting and supporting staff performance reviews and assisting with relevant personnel and disciplinary processes
• Assisting with the selection and recruitment of hotel staff
• Ensuring accurate and timeous processing of guest charges and maintaining up-to-date guest accounts
• Ensuring accurate and timeous completion and submission of daily, weekly, and monthly reports and administrative requirements
• Preparing and submitting annual budgetary information as required
• Monitoring industry trends and identifying opportunities for implementing improvements within the operation
• Ensuring effective and timely communication of hotel policies, procedures, and operational requirements
• Troubleshooting operational emergencies and liaising effectively with other departments to resolve issues
• Ensuring regular on-the-job training and development is taking place to agreed standards
• Supporting continuous improvement initiatives and maintaining the highest standards of professionalism and luxury guest service

CRITERIA

• Post-matric Hotel School qualification is essential
• Minimum 5 years’ experience within a 5-star hotel environment
• Proven experience in a senior Front Office, hotel operations, or management role within a luxury hospitality environment
• Strong knowledge and understanding of hotel operating procedures, standards, and SOP implementation
• Proficiency in Opera Cloud and MICROS
• Proficiency in Microsoft Office, particularly Excel and Word
• Strong leadership abilities with demonstrated experience in motivating, coaching, and developing teams
• Excellent guest relations and service recovery skills
• Strong communication, interpersonal, organisational, and multitasking abilities
• Good numeracy skills with the ability to interpret operational reports and contribute towards profitability objectives
• High level of English proficiency, both written and verbal
• Strong problem-solving abilities with a proactive approach to operational challenges
• High level of professionalism, attention to detail, and commitment to luxury service standards
• Motivated, enthusiastic, energetic, and positive approach
• Team player with the ability to work effectively under pressure
• Computer literate
• Willingness to work shifts, weekends, and public holidays as required

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Key Responsibilities
Facilities & Maintenance

• Take overall responsibility for the factory’s facilities, infrastructure, equipment and general maintenance.
• Perform hands-on maintenance, repairs and basic electrical fault-finding.
• Manage preventative maintenance schedules and equipment servicing.
• Identify potential problems early and implement practical solutions.
• Coordinate external contractors and specialist technicians where required.
• Maintain accurate maintenance, repair and servicing records.
• Ensure the factory remains safe, functional and suitable for food production.

Technical Systems

Manage and troubleshoot basic technical systems, including:

• Electrical systems and lighting
• CCTV, alarms, access control and biometric systems
• Cold rooms, freezers, blast chillers/freezers and refrigeration equipment
• Freeze dryers
• Generators and backup power
• Other factory technical systems

Escalate specialist work to qualified technicians when required.
Food Safety, Hygiene & Compliance

• Maintain facilities and equipment to appropriate food-safety standards.
• Ensure maintenance activities do not create contamination risks.
• Support HACCP, GFSI, ISO 22000 and other applicable food-safety requirements.
• Manage facility-related corrective actions from inspections and audits.
• Ensure contractors comply with factory hygiene and food-safety requirements.

Pest & Fire Safety

• Manage the operational aspects of pest-control and fire-safety programmes.
• Liaise with service providers and follow up on inspections, servicing and corrective actions.
• Monitor pest-entry points, fire equipment, emergency exits, signage and emergency lighting.
• Maintain relevant records and certificates.

Cleaning & Housekeeping

• Manage and supervise the factory cleaning team of approximately three employees.
• Allocate cleaning duties and monitor standards, performance and attendance.
• Ensure cleaning schedules, deep cleans and hygiene procedures are followed.
• Ensure chemicals and cleaning equipment are used and stored correctly.
• Maintain required cleaning records.

Freeze-Dried Production

• Manage the day-to-day operation of the freeze-drying department.
• Supervise and instruct production staff.
• Prepare, load and unload freeze dryers and monitor production cycles.
• Troubleshoot equipment and process issues where possible.
• Ensure correct product handling, labelling, storage and traceability.
• Maintain accurate production, yield, loss and quality records.

Stock & Inventory

• Capture production and stock information accurately in the company’s inventory system.
• Record stock movements, production quantities and finished goods.
• Assist with stock counts and investigate discrepancies.
• Report shortages or discrepancies promptly.

Cold Chain

• Monitor freezers, cold rooms, blast chillers/freezers and refrigeration systems.
• Respond promptly to temperature deviations or equipment failures, including outside normal working hours when necessary.
• Protect stock during equipment failures and coordinate specialist repairs.
• Ensure temperature-monitoring systems remain operational.

Security & Factory Access

• Act as a factory key holder and manage opening and closing when required.
• Ensure the factory is secure and ready for operation.
• Manage alarms, CCTV, access control and biometric systems.
• Report and follow up on security issues.

Team Leadership

• Allocate tasks, provide clear instructions and monitor performance.
• Train employees and provide practical on-the-job guidance.
• Promote high standards of safety, food safety, housekeeping and accountability.
• Communicate effectively with management, employees, contractors and suppliers.

Required Skills & Experience

• Hands-on maintenance experience in a factory, manufacturing or similar environment.
• Strong practical electrical knowledge and fault-finding ability.
• Mechanical and technical troubleshooting skills.
• Experience with preventative maintenance and equipment servicing.
• Ability to manage contractors and service providers.
• Good computer literacy and willingness to learn inventory/production software.
• Strong problem-solving, organisational and time-management skills.
• Ability to work independently, prioritise urgent issues and take ownership

Key Performance Expectations

Performance will be measured against:

• Preventative maintenance and servicing completed on schedule.
• Reduced equipment breakdowns and downtime.
• Effective maintenance and facility standards.
• Strong food-safety, hygiene, pest and fire-safety compliance.
• High cleaning and housekeeping standards.
• Reliable freeze-dried production and accurate records.
• Accurate stock and production information.
• Effective cold-chain management.
• Functional security and technical systems.
• Effective team supervision and training.
• Proactive identification and resolution of problems.

Role Accountability

• This is a high-ownership role. The manager is expected to identify risks early, communicate issues promptly, find practical solutions and ensure outstanding actions are followed through to completion.
• Where specialist or legally authorised work is required, the employee must arrange appropriate professional assistance and ensure the issue is resolved.

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Duties include, but are not limited to:

Accounting & Financial Administration

• Maintaining and processing cashbooks 
• Calculating VAT relating to the above entities
• Assisting with general accounting and financial administration
• Preparing statutory returns
• Reviewing and completing supplier credit applications and agreements

Production Planning & Costing

• Maintaining and updating product codes
• Assisting with weekly production planning
• Maintaining detailed spreadsheets relating to production cost estimates and product costing
• Updating and managing various production and costing schedules
• Preparing and maintaining ad hoc spreadsheets and reports 
• Ensuring production and costing information is accurate, current and readily available for management purposes

Requirements:

• Matric with relevant diploma or tertiary qualification 
• Previous experience in an accounting environment
• Exposure to production planning, manufacturing, costing or production administration will be highly advantageous
• Strong numerical ability and an excellent understanding of figures
• Advanced spreadsheet / Excel skills are essential
• Fully bilingual in Afrikaans and English
• Residing in the Helderberg area or within reasonable travelling distance
• Excellent attention to detail and a strong focus on accuracy
• Highly organised and able to manage a variety of ongoing tasks and deadlines
• Able to work effectively under pressure
• Practical, methodical and comfortable working with large amounts of detailed information
• Able to work independently while also liaising closely with senior management

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KEY RESPONSIBILITIES

• Assisting with the daily preparation and baking of sweet treats and pastries
• Following recipes and maintaining good quality and consistency
• Preparing ingredients and assisting with pastry and baking production
• Keeping the bakery area clean and hygienic
• Learning new baking techniques and products
• Supporting the Baker and wider team with daily production

CRITERIA

• Must reside in Grabouw or Botrivier – transport is provided from these areas
• Grade 12 required, with good comprehension and numeracy skills
• Genuine passion for baking and willingness to learn
• Some baking experience or practical baking knowledge advantageous
• Reliable, hardworking and positive
• Good hygiene and food-safety awareness
• Must be willing to work weekends and public holidays as required
• Fully bilingual in English and Afrikaans (read, write and speak)
• Be willing to work weekends according to the company’s rotating roster

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Key Responsibilities:

• Junior Secretary: Assisting with administrative tasks and managing correspondence.
• Office Administrator: Handling general office duties, excluding accounts-related responsibilities.
• HR Administrator: Supporting HR processes, such as recruitment, onboarding, and employee relations.
• Medical Receptionist / Secretary: Managing reception duties in a medical setting and providing secretarial support.

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Key Responsibilities:

• Serve as the first point of contact for customers, providing professional and welcoming assistance telephonically, and through written communication
• Support the Administrative  Team with day-to-day administrative requirements to ensure effective customer service delivery
• Assist customers with general information requests
• Process documentation accurately and timeously
• Maintain accurate customer records and administrative documentation
• Follow up on customers and ensure feedback is provided within agreed timelines
• Resolve customer concerns professionally and escalate issues where required
• Assist with maintaining a positive customer experience from initial enquiry through to after-sales support
• Manage general office administration, filing, and data capturing requirements
• Assist with maintaining an organised and professional office environment

Criteria:

• Matric essential
• Previous experience in an adminsitrative support role
• Excellent communication skills with a professional and friendly telephone manner 
• Fluent in both English and Afrikaans
• Strong customer service orientation with a genuine desire to assist and build positive relationships
• Highly organised with strong attention to detail and accuracy
• Proactive, reliable, and willing to take ownership of responsibilities
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Good computer literacy with proficiency in Microsoft Office Suite and general office systems
• Strong administrative skills with the ability to process information accurately
• Professional appearance with a warm, approachable, and sincere personality
• Team player with a positive, can-do attitude
• Drivers License and own vehicle is essential

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Requirements:

• Proven B2B Sales Experience
• A track record of generating new business rather than relying solely on inbound leads
• Experience in office furniture, commercial interiors,  workplace solutions, or a related industry would be highly advantageous but not esseential
• Strong prospecting and business-development ability
• Excellent relationship-building and communication skills
• Commercial awareness and the confidence to engage with decision-makers
• Strong negotiation and closing ability
• A self-motivated, proactive approach
• The ability to work independently and take ownership of your results
• A valid driver's licence and willingness to travel within the Helderberg/Cape Town and surrounding areas.

 Duties will include, but are not limited to:

• Identify and develop new B2B business opportunities.
• Prospect for new clients and actively generate leads.
• Build and maintain strong relationships with business owners, decision-makers, facilities teams, procurement teams, designers and other relevant stakeholders.
• Manage the full sales process from prospecting through to closing.
• Understand client requirements and develop appropriate office furniture/interior solutions.
• Prepare quotations and proposals and follow up proactively.
• Develop existing client relationships and identify opportunities for repeat and additional business.
• Work towards agreed sales and business-development objectives.
• Represent the company professionally in the market.
• Contribute ideas and initiatives that can help grow the business.