Client Manager at wePlace

Role and Responsibilities

As a client manager, you will be responsible for managing and maintaining relationships with clients, ensuring customer satisfaction and retention, and identifying opportunities to grow revenue streams.

Responsibilities:

• Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.
• Build and maintain strong relationships with clients, developing a deep understanding of their needs, challenges, and goals.
• Collaborate with other internal teams to ensure smooth client onboarding and ongoing account management.
• Identify and capitalize on opportunities to upsell and cross-sell products or services to existing clients.
• Manage and track client engagement and satisfaction, proactively addressing any issues or challenges that arise.
• Prepare and present regular reports on client performance and revenue growth to management.
• Stay up to date with industry trends and best practices to continuously improve client management strategies.
• Develop and execute client retention and expansion strategies, with a focus on achieving revenue targets and increasing customer lifetime value.
• Ensure all client communication and documentation is accurate, complete, and compliant with company policies and regulations.

Technical and Professional Expertise:

• Degree (preferred not required)
• Some experience in client management or account management.
• Excellent communication and interpersonal skills.
• Strong organizational skills, with the ability to manage multiple clients and projects simultaneously.
• Experience with Excel or Google Sheets.