Client & Product Value Proposition Speci at Nedbank

Job Purpose

To manage a portfolio of products in order to meet customer requirements profitably; aligned with the strategy of the bank.

Job Responsibilities

• Understanding customer needs and insights in order to determine customer needs and market trends.
• Designing and developing customer and product value propositions that are based in customer needs and behaviour that optimize both customer value and customer experience across our target segments.
• Ensuring that the CVP's resonate with the customers' needs and with commercial imperatives.
• Driving customer centricity principles through CVP design and implementation.
• Monitoring, analysing and articulating competitor activity and emerging market trends to inform the CVPs and ensure the designs remain competitive and up to date.
• Leveraging analytics, MI and Customer Experience to build a fact-based understanding of customer needs and use this insight to support or disprove particular areas of prioritization, focus and courses of action.
• Working with Analytics, Finance, and commercial modelling colleagues to transform selected CVPs into quantitative models.
• Collaboration with stakeholders in the wider Nedbank Group; Solution Innovation, Business Banking, Private Clients, Corporate & Investment Banking and Africa Regions.
• Participate in the development of the Nedbank Private Wealth Banking CVP strategic plan on an annual basis.

People Specification

• Leading and ensuring the implementation of the segment customer value proposition by country from end to end.
• Generating business plans in support of the CVPs.
• Develop a product strategy aligned to business strategy to ensure business growth and sustainability.
• Building consensus across Nedbank Limited in respect of the CVP design, delivery and institute governance structures as necessary to ensure CVP related efforts are aligned and remain relevant.
• Facilitating forums for effective collaboration with other key stakeholders, Retail Business Banking.
• Sharing best practices and L&D initiatives to ensure that the frontline staff are conversant with the CVPs and the implications thereof.
• Participate in the annual pricing review for the transactional banking portfolio for Nedbank Private Wealth. 
• Presentations to various internal forums/steercos

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Essential Qualification

Honours Degree in Commerce: Marketing, Business Management, Information Systems, Finance

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 3 – 7 years in an analytical, strategic and/or product management environment

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Industry trends
• Principles of financial management
• Relevant regulatory knowledge
• Decision-making process
• Cluster Specific Operational Knowledge
• Governance, risk and controls

Behavioural Competencies

• Customer Focus
• Decision Making
• Facilitating Change
• Initiating Action
• Innovation