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Client Service & Collection Representative (Fixed Term Contract)
Responsible for customer interactions that result in resolved billing and account queries within scope whilst ensuring that quality and cost effectiveness is maintained.
Understand the requirements of the customer.
Provide accurate relevant product information.
Accurately recording, updating and changing customer information on business systems
Reconciliation of accounts
Liaise with other divisions teffectively resolve customer queries.
Outbound collections on overdue accounts
Dealing with 3rd party parties
Ad Hoc functions
Skills and Competencies:
Excellent written/verbal communication skills
Deliver fast, professional support.
Customer Service focused.
Assertiveness
Tact and ability tnegotiate.
Listening and questioning skills
Basic business retention skills
Troubleshooting skills
Team orientation skills
Objection handling
Able trespond dynamically tchange.
Attention tdetail.
Numerical skills
Excellent organisational skills
Requirements
Experience:
Customer Service experience in a customer telephonic support environment
Experience in a Customer Contact Centre with regards taccounts and billing will be advantageous
Administration experience is a highly recommended
Qualifications
Matric
Computer Literate (MS Excel/MS Word and MS Outlook)
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